Yamaha TW-E3C Page 39 User Manual Download

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Troubleshooting

Read this first

If this product does not operate normally while you are using it, first check the following.

[Search tag] #Q01 Troubleshooting

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After putting the earbuds back into the charging case, wait for at least 10 seconds and then take
them out again.

If this does not solve the problem, initialize (factory reset) the earbuds.

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“Initializing (performing a factory reset)” (p.50)

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Make sure that this product has been sufficiently charged.

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“Charging the earbuds” (p.12)

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“Charging the charging case” (p.14)

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Update the firmware of this product to the latest version.

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“Updating the firmware” (p.51)

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Check the following items according to the trouble you are experiencing.

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“Cannot connect” (p.40)

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“Power will not turn on” (p.42)

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“The product cannot be charged” (p.43)

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“The product does not operate or play back” (p.44)

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“No sound can be heard” (p.45)

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“Sound can only be heard from one earbud” (p.46)

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“Sound is not good or sounds strange” (p.47)

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“The sound is distorted, noisy or choppy” (p.48)

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“Using only one of the earbuds” (p.49)

(

“Initializing (performing a factory reset)” (p.50)

Troubleshooting > Read this first

Summary of Contents for TW-E3C

Page 1: ...True Wireless Earbuds User Guide EN ...

Page 2: ...urning on the power 16 Turning off the power 17 Remaining Battery Power 18 Bluetooth Connectivity 19 Pairing for the First Time 19 Pairing with a Different Device 21 Connecting to a Device Already Paired 23 Connecting to two Bluetooth devices at the same time multi point connection 24 Wearing This Product 29 Putting on the earbuds 29 Replacing the eartips 30 Operation Audio Playback and Phone Call...

Page 3: ...The product does not operate or play back 44 No sound can be heard 45 Sound can only be heard from one earbud 46 Sound is not good or sounds strange 47 The sound is distorted noisy or choppy 48 Using only one of the earbuds 49 Initializing performing a factory reset 50 Updating the firmware 51 List of support centers 53 Appendix 54 List of operations 54 List of indicator displays and audio message...

Page 4: ...ou must observe in order to prevent product failure damage or malfunction and data loss as well as to protect the environment NOTE Indicates notes on instructions restrictions on functions and additional information that may be helpful All illustrations and screens shown in this Guide are for explanatory purposes All company names product names and other such listings in this Guide are the registe...

Page 5: ...awater or other liquids that get on the earbuds before placing them back in the charging case About IPX IPX refers to a product s liquid ingress protection as cited in JIS C 0920 the harmonized standard of IEC 60529 Degrees of protection provided by enclosures IP Code These are provisions that guarantee the performance of a product in fresh water or tap water at room temperature This does not guar...

Page 6: ...SOUND This function makes it easier to hear the sounds around you such as announcements made on public transportation the sounds of passing cars and so on Making ambient sounds easier to hear AMBIENT SOUND p 33 LISTENING CARE This product features LISTENING CARE which lets you enjoy rich sound quality even at a low volume Focusing on the characteristics of the human ear where the low and high end ...

Page 7: ...e able to hear everything You may be unable to hear the sounds around you if you ve turned up the volume of the audio or in certain environments When using GAMING MODE the video audio latency may change or the sound quality and connection stability may degrade depending on the usage environment and how you wear the product Related links Pairing for the First Time p 19 Connecting to two Bluetooth d...

Page 8: ...of the accessories are included with this product Earbuds b a a Touch Control b Indicator Charging case c d Back Front c Charging indicators d Charging connector USB power cable 30 cm 11 3 4 in type A to C 8 Introduction Accessory and part names ...

Page 9: ...ze eartips are pre attached XS S M L Safety Brochure NOTE The earbuds are stored in the charging case The earbuds feature a built in microphone The charging case contains a battery for charging the earbuds 9 Introduction Accessory and part names ...

Page 10: ...ct for the first time Remove the earbuds from the charging case the first time you use this product and peel off the isolation sheets found on each Isolation sheet 10 Introduction Getting ready to use this product for the first time ...

Page 11: ...ntally operate the Touch Control Use the flat part of your finger to operate the earbuds not your fingernails Use only one finger to operate the Touch Control If another finger or part of your hand a piece of hair your clothes or other objects get in the way when you re trying to tap you may not be able to correctly operate the earbuds Note that you cannot operate the earbuds when wearing gloves T...

Page 12: ...on the earbud indicators flash seven times If this happens make sure that the earbuds are correctly seated in their earbud storage compartments within the charging case and try charging again NOTE Remove the earbuds from the charging case the first time you use this product and peel off the isolation sheets found on each Once you place the earbuds in the charging case the indicators on the chargin...

Page 13: ...Related links Appendix p 54 13 Charging and Powering Charging the earbuds ...

Page 14: ...rging this product inside of China be sure to use a USB power adaptor that is approved by CCC Recommended charging temperatures 5ºC 40ºC Type A Type C USB power adaptor commercially available Front Charging indicators 1 Plug the USB power cable type C side into the charging case 2 Plug the USB power cable type A side into the USB power adaptor 3 Plug the USB power adaptor into the power outlet Cha...

Page 15: ...from the USB port on your computer instead of using a USB power adaptor Once you place the earbuds in the charging case the indicators on the charging case will show the remaining battery power for five seconds except when the charging case itself is still charging 15 Charging and Powering Charging the charging case ...

Page 16: ...n earbud is low on battery power its indicator flashes three times when you turn the earbud on If this happens charge the earbud When the remaining battery power of the charging case is depleted the earbuds will not turn on even when they are taken out of the charging case If this happens charge the charging case and then try charging and removing the earbuds again Related links Remaining Battery ...

Page 17: ...n off and enter charging mode NOTE If you want to turn off the earbuds without putting them back into the charging case long tap the Touch Control on earbuds L and R for around seven seconds The Power Off audio message plays in the earbuds and the indicators will display as shown below Lights up for 1 sec 7 sec 17 Charging and Powering Turning off the power ...

Page 18: ...m moderate charge remaining Battery Low small amount of charge remaining NOTE You can check the remaining battery power of the charging case in the following situations While charging the charging case Right after placing the earbuds into the charging case except when the charging case itself is charging Related links Charging the charging case p 14 18 Charging and Powering Remaining Battery Power...

Page 19: ...se The earbuds turn on and when both earbuds automatically connect an audio message is played Either earbud L or R will be the primary earbud and its indicator lights up as shown in the illustration below as the unit enters pairing standby mode You will hear the Pairing audio message in the earbud Either earbud L or earbud R can become the primary earbud Lights up for 1 sec Flashes Lights up for 1...

Page 20: ...sful place the earbuds back into the charging case and start again at step 1 If the earbuds L and R do not automatically connect put them back into the charging case and take them out again One of the earbuds L or R will be the primary earbud when connecting according to their remaining battery power This product cannot be paired with devices that require a passkey when pairing as this feature is ...

Page 21: ...e charging case The earbuds will turn on 2 With earbuds L and R turned on long tap the Touch Control on earbud L and on earbud R at the same time for about three seconds and then release your fingers Either earbud L or R will be the primary earbud and its indicator alternately flashes while you hear the message Pairing This means that the earbud is in pairing standby mode Flashes 3 sec Earbud that...

Page 22: ...ssful go back to step 1 If the earbuds L and R do not automatically connect put them back into the charging case and take them out again One of the earbuds L or R will be the primary earbud when connecting according to their remaining battery power This product cannot be paired with devices that require a passkey when pairing as this feature is unsupported This product supports multi point connect...

Page 23: ...audio message in the earbud Pairing is now complete If the earbuds do not automatically connect to a Bluetooth device they are waiting for a connection or are in pairing standby mode Make the connection to the earbuds from your Bluetooth device NOTE One of the earbuds L or R will be the primary earbud when connecting according to their remaining battery power If the earbuds L and R do not automati...

Page 24: ... Bluetooth device Doing so temporarily disconnects the first Bluetooth device 3 Reconnect to the first Bluetooth device Now you ve finished connecting to two Bluetooth devices Steps for multi point connection Here are the operations for establishing a multi point connection 1 Activate Bluetooth on the first Bluetooth device you want to connect 2 Remove the earbuds from the charging case The earbud...

Page 25: ...be the primary earbud and its indicator alternately flashes while you hear the message Pairing The first Bluetooth device is temporarily disconnected in order to connect to a second Bluetooth device Once you ve connected to the second device reconnect to the first device so that you can simultaneously connect to both devices 25 Bluetooth Connectivity Connecting to two Bluetooth devices at the same...

Page 26: ...TW E3C If successfully connected you will hear the Connected audio message in the earbud Once connected the indicators light up as shown below Now you ve connected to the second device Earbud that is now primary Lights up for 10 sec 26 Bluetooth Connectivity Connecting to two Bluetooth devices at the same time multi point connection ...

Page 27: ...at s connected can be used to play music but music cannot be played from both devices at the same time You cannot switch between devices by operating one while the other is playing back music Stop the music that s playing back first and then operate the other device If you put the earbuds back into the charging case after establishing a multi point connection and then take the earbuds out of the c...

Page 28: ...inks Pairing for the First Time p 19 Pairing with a Different Device p 21 Using only one of the earbuds p 49 28 Bluetooth Connectivity Connecting to two Bluetooth devices at the same time multi point connection ...

Page 29: ...ou ve put them on Doing this may damage your ears If the earbuds still aren t fitting snugly in your ears try replacing the eartips As this product is designed to fit in your ears your ears may feel tired depending on how the earbuds fit If you notice any skin problems after coming into direct contact with this product stop using this product immediately If the problem does not improve consult wit...

Page 30: ...attached with M size eartips CAUTION Do not use broken eartips or wear the earbuds without eartips Doing this may damage your ears Make sure that the eartips are firmly attached to the earbuds Failure to do so may cause the eartips to come loose inside your ears which may damage your ears If an eartip comes loose inside your ear consult a physician Once removed keep the eartips out of reach of chi...

Page 31: ...arbud R Go back to the beginning of the track while in the middle of the track or back to the previous track when at the beginning of a track Double tap earbud L The operation may differ depending on the Bluetooth device or app you use Switching between playback devices with multi point connection Here s how to switch to playing back music on a second connected device when the first connected devi...

Page 32: ...rd NOTE When using multi point connection either device that s connected can be used to play music but music cannot be played from both devices at the same time You can also set the GAMING MODE features using the Headphone Control app GAMING MODE does not work during a phone call When connecting to a device such as a smartphone on which the volume can be adjusted you can also adjust the volume usi...

Page 33: ...t does not guarantee that you will be able to hear everything You may be unable to hear the sounds around you if you ve turned up the volume of the audio or in certain environments You can also set this with the Headphone Control app Depending on the type of sound you are playing back and the surrounding environment ambient sounds may not be so easy to hear In this case pause the playback Do not c...

Page 34: ...arbuds single tap earbud L or operate the connected device that s receiving the call such as your smartphone When talking on the first connected device such as a smartphone answer the phone call coming in using the other connected device such as a smartphone Once you hear the ringtone while you are talking operate the first connected device that you re using for the phone call such as by placing t...

Page 35: ...arbud L When using Google Assistant Operate using your Bluetooth device Voice assistant volume operations When using Siri Operate using your Bluetooth device When using Google Assistant Turn the volume up Long tap earbud R for about one second Turn the volume down Long tap earbud L for about one second NOTE The operations for the voice assistant feature will vary depending on your Bluetooth device...

Page 36: ...es Search tag Q03 App This app will let you do the following Show the status of your earbuds headphones such as remaining battery power Make detailed settings on your earbuds headphones Install the app from the App Store iOS devices or on Google Play Android devices See the information about the app on each store for details 36 Dedicated Application About the Headphone Control app ...

Page 37: ...gs AMBIENT SOUND This function makes it easier to hear the sounds around you such as announcements made on public transportation the sounds of passing cars and so on LISTENING CARE When LISTENING CARE is enabled this product automatically adjusts the sound quality according to the playback volume This feature adjusts the frequency balance offering rich sound quality playback even at a low volume G...

Page 38: ...he power to turn off after Bluetooth has been disconnected Connectivity Selects whether to prioritize either the sound quality or the connectivity when connected via Bluetooth This may improve any issues you are having if the Bluetooth connection is unstable Operation Lets you customize the Touch Control operations Sound Guide Use this to set the audio messages sound effects operating sounds and o...

Page 39: ...ntly charged Charging the earbuds p 12 Charging the charging case p 14 Update the firmware of this product to the latest version Updating the firmware p 51 Check the following items according to the trouble you are experiencing Cannot connect p 40 Power will not turn on p 42 The product cannot be charged p 43 The product does not operate or play back p 44 No sound can be heard p 45 Sound can only ...

Page 40: ...ay be deactivated on the Bluetooth device Turn Bluetooth on and then connect with this product Connecting to a Device Already Paired p 23 The information for a Bluetooth device that was registered on this product was deleted If you pair a device beyond the maximum number of pairable Bluetooth devices the information for device you first paired the oldest pairing is deleted Pair this product once m...

Page 41: ... connected Bluetooth devices Connecting to two Bluetooth devices at the same time multi point connection p 24 The product is not pairing correctly If the information for this product still remains in the list of connected devices on your Bluetooth device delete that information and try pairing again Pairing with a Different Device p 21 Connecting to two Bluetooth devices at the same time multi poi...

Page 42: ...e the charging case Charging the charging case p 14 Turning on the power p 16 The product is temporarily not functioning in a stable way After putting the earbuds back into the charging case wait for at least 10 seconds and then take them out again If this does not solve the problem initialize factory reset the earbuds Initializing performing a factory reset p 50 42 Troubleshooting Power will not ...

Page 43: ...ontact The earbuds will not charge if they are not properly seated in the charging case Use your fingertips to lightly slide the earbuds from side to side and store them in the proper position within their storage compartments and make sure that the earbud indicators are lit Also note that the earbuds may not charge correctly if there is any dust or dirt on the surfaces where the earbuds and the c...

Page 44: ... product is temporarily not functioning in a stable way After putting the earbuds back into the charging case wait for at least 10 seconds and then take them out again If this does not solve the problem initialize factory reset the earbuds Initializing performing a factory reset p 50 Your fingertip may not be touching the Touch Control Tap the center part of the earbuds with your fingertips Touch ...

Page 45: ... Pairing with a Different Device p 21 Connecting to two Bluetooth devices at the same time multi point connection p 24 The volume is too low Raise the volume Playing back Audio on this product p 31 The audio stopped playing back Start playback Playing back Audio on this product p 31 45 Troubleshooting No sound can be heard ...

Page 46: ... waves such as microwave ovens After placing both earbuds into the charging case take them out again You may be using a smartphone app that generates sound from only one channel Check whether you can hear sound coming from both left and right channels by playing back sound from a different app One of the earbuds might be turned off Turn the power on Turning on the power p 16 The connection informa...

Page 47: ...sides L R Check that the left L and right R earbuds are worn on the correct sides Putting on the earbuds p 29 The eartips don t fit my ears Replace the eartips with the size that matches your ear shape Replacing the eartips p 30 47 Troubleshooting Sound is not good or sounds strange ...

Page 48: ...nectivity feature on your Bluetooth device The product is temporarily not functioning in a stable way After putting the earbuds back into the charging case wait for at least 10 seconds and then take them out again If this does not solve the problem initialize factory reset the earbuds Initializing performing a factory reset p 50 GAMING MODE is ON Set GAMING MODE to OFF When using GAMING MODE the v...

Page 49: ...ert stereo sound to monaural sound Check whether such a function is available on the Bluetooth device to be connected The L and R sides on the earbuds operate different functions When using only one earbud use your Bluetooth device to operate controls like playback or talking on the phone Related links App settings p 37 49 Troubleshooting Using only one of the earbuds ...

Page 50: ...devices registered paired will be deleted 1 Put the earbuds back into the charging case and within 20 seconds of doing so long tap the Touch Control on earbuds L and R for 10 seconds without taking them out of the charging case Make sure that the indicator lights up as shown below Flashes 3 times Flashes 3 times 10 sec The earbuds are now initialized factory reset Related links Pairing for the Fir...

Page 51: ...pp Turning your smartphone off Canceling the connection between your smartphone and this product When using a multi point connection to connect two Bluetooth devices at the same time disconnect one of them 1 On the main screen of the Headphone Control app open the menu 2 Tap Check for firmware update If new firmware has been released you will see instructions on how to perform the update Install t...

Page 52: ...ud settings to their factory defaults As this deletes all information for devices registered paired you must register pair the devices again Related links Pairing for the First Time p 19 About the Headphone Control app p 36 App settings p 37 52 Troubleshooting Updating the firmware ...

Page 53: ...n Japan Please contact the store where you purchased this product or the Product Support Center as listed in the Safety Brochure included with this product For customers outside of Japan Please contact your nearest authorized Yamaha dealer or service center https manual yamaha com av support 53 Troubleshooting List of support centers ...

Page 54: ...k Volume up Earbud R long tap for about 1 second Volume down Earbud L long tap for about 1 second Voice assistant only Google Assistant Volume up Earbud R long tap for about 1 second Volume down Earbud L long tap for about 1 second Audio playback Pause play Earbud L single tap Skip to the next track Earbud R double tap Go back to the beginning of the song or skip to the previous song Earbud L doub...

Page 55: ...ng in End a phone call Earbud L long tap for about 1 second during a phone call Ignore a call Earbud R triple tap when a call is coming in Other functions Start pairing With the power on earbuds L and R long tap for at the same time about 3 seconds and then release Start voice assistant Earbud L triple tap End voice assistant Siri only Earbud L triple tap 55 Appendix List of operations ...

Page 56: ...ns off Power off Lights up for 1 second and then turns off when using the Touch Control on the earbuds to turn the power off Indicator display when charging Charging Lights up Charging completed Not lit Charging case indicator display When the charging case is not connected to a power source For 5 seconds right after placing the earbuds in the charging case Shows the remaining battery power of the...

Page 57: ...device Off Disables AMBIENT SOUND Gaming On GAMING MODE enabled Gaming Off Disables GAMING MODE Related links Charging the earbuds p 12 Charging the charging case p 14 Turning on the power p 16 Turning off the power p 17 Remaining Battery Power p 18 Pairing for the First Time p 19 Pairing with a Different Device p 21 Connecting to a Device Already Paired p 23 Connecting to two Bluetooth devices at...

Page 58: ...of pairable devices 3 Microphone for phone calls Driver type MEMS Directivity Omnidirectional Frequency range 30 10 000 Hz Rechargeable battery Internal rechargeable battery Lithium ion battery Charging time to full capacity Earbuds approx 2 hours Charging case approx 2 hours Continuous playback time Approx 9 hours maximum Added playback time when charged in the case Approx 15 hours maximum Contin...

Page 59: ... 5 earbuds Weight 5 0 g 0 18 oz per earbud The contents of this User Guide apply to the latest specifications as of the publishing date For the latest version of the User Guide refer to the Yamaha website 59 Appendix Specifications ...

Page 60: ...Optional accessories sold separately The eartips attached to this product are also available separately as an optional purchase ETP 30 Eartips 60 Appendix Optional accessories sold separately ...

Page 61: ...s subsidiaries Qualcomm and Qualcomm TrueWireless are trademarks registered by Qualcomm Incorporated in the U S A and other countries Android and Google Play Android and Google Play are trademarks of Google LLC App Store App Store is a service mark of Apple Inc registered in the U S and other countries Siri Siri is a trademark of Apple Inc registered in the U S and other countries and regions Lice...

Page 62: ...ww yamaha com Yamaha Downloads https download yamaha com 2023 Yamaha Corporation Published 01 2023 AM A0 AV21 0149 Layout Folder YMH_PDF_Manual_A5_AV Stylesheet Name 01_YMH_PDF_Manual_A5_AV_En Multi Stylesheet Version 2022 12 12 ...

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