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No sound is coming from the
subwoofer.
The playback source does not contain LFE or low-
frequency signals.
Enable the Extra Bass function using the BASS key (p. 18).
Subwoofer output is disabled.
Set “Subwoofer” in the “Setup” menu to “Use” (p. 22). For details, see “Setting
the use of a subwoofer” in the Owner’s Manual.
No video.
Another input source is selected on the unit.
Select an appropriate input source with the input selection keys.
Another input source is selected on the TV.
Switch the TV input to display the video from the unit.
No video from the playback device
connected to the unit with HDMI.
The input video signal (resolution) is not supported by the
unit.
To check the information about the current video signal (resolution), see
“Checking information about the video/audio signals” in the Owner’s Manual.
For information about video signals supported by the unit, see “HDMI signal
compatibility” in the Owner’s Manual.
The TV does not support HDCP (High-bandwidth Digital
Content Protection).
Refer to the instruction manuals for the TV and check the TV’s specifications.
If you want to play back contents that require HDCP 2.2-compatible devices,
both the TV and playback device must support HDCP 2.2.
Cannot make the connection
settings on MusicCast
CONTROLLER.
The mobile device is not connected to the wireless router
at your home.
Connect the mobile device to the wireless router and use MusicCast
CONTROLLER.
It takes time for the app to detect the unit.
Wait a moment while making sure that your mobile device will not be in the
sleep mode.
Access to the network is restricted by the firewall settings
of the wireless router (access point).
Check the firewall setting and the MAC address filter of the wireless router
(access point).
Problem
Cause
Remedy
