TROUBLESHOOTING
17
En
En
The network feature does not
function.
The network parameters (IP address) have not
been obtained properly.
Enable the DHCP server function on the router.
The unit is starting up. (The unit becomes
operative about 10 seconds after plugging the
power cable into the wall outlet.)
Use the network function after the unit has
completely started up.
Playback stops (songs cannot be
played back continuously).
There are unsupported files in the server.
Remove the files (including image files or hidden
files) which the unit does not support, from the folder
being played back.
A PC is not detected with the
MusicCast CONTROLLER app on
your mobile device.
The media sharing setting is not correct.
Configure the sharing setting and select the unit as a
device to which music contents are shared (
P.9).
Some security software installed on your PC is
blocking the access of the unit to your PC.
Check the settings of security software installed on
your PC.
The unit and PC are not in the same network.
Check the network connections and your router
settings, and then connect the unit and the PC to the
same network.
Your PC is connected to the secondary SSID of a
router supporting multi SSID.
When your PC is connected to the secondary SSID,
access to the device connecting to the primary SSID
or LAN is restricted (only Internet access is
available). Connect your PC to the primary SSID.
Multiple routers are connected between your
connecting devices (double router).
Disconnect Internet temporarily, check the local
network, and connect the connecting devices you
wish to use to the same router.
The Internet radio cannot be
played.
The selected Internet radio station is currently
not available.
There may be a network problem at the radio station,
or the service may have been stopped. Try the station
later or select another station.
The selected Internet radio station is currently
broadcasting silence.
Some Internet radio stations broadcast silence at
certain of times of the day. Try the station later or
select another station.
Access to the network is restricted by the firewall
settings of your connecting devices (such as the
router).
Check the firewall settings of your connecting
devices. The Internet radio can be played only when it
passes through the port designated by each radio
station. The port number varies depending on the
radio station.
Update of the firmware via
network failed.
The network connection is unstable.
Try updating again after a while.
The unit cannot connect to the
Internet via a wireless router
(access point).
The wireless router (access point) is turned off.
Turn on the wireless router.
The unit and the wireless router (access point)
are too far apart.
Place the unit and the wireless router (access point)
closer to each other (
P.6).
There is an obstacle between the unit and the
wireless router (access point).
Move the unit and the wireless router (access point) in
a location where there are no obstacles between them
(
P.6).
A wireless network is not
detected with MusicCast
CONTROLLER app on your
mobile device.
Microwave ovens or other wireless devices in
your neighborhood might disturb the wireless
communication.
Turn off these devices.
Access to the network is restricted by the firewall
settings of the wireless router (access point).
Check the firewall setting of the wireless router
(access point).
The iPod does not recognize the
unit when using AirPlay.
The unit is connected to a multiple SSID router.
Access to the unit might be restricted by the network
separation function on the router. Connect the iPod to
the SSID which can access the unit.
Problem
Cause
Solution
Summary of Contents for MusicCast WX-030
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