How do I change the keypad PIN code?
PIN codes can be changed in the Yale Home App.
How can I add a new user to the system?
New users can be added in the Yale Home App.
How do I delete a user from the system
?
Existing users can be removed in the Yale Home App.
I haven't set up my app within the 1 hour set up window. What should I do?
Disconnect the power supply from the hub, and switch off the back up battery. Wait 5 minutes and
reboot.
My app is showing battery missing / dead - what does this mean?
This is because the backup battery is switched off. Please turn on the back up battery under the
white rubber grommet
How can I recalibrate my window sensor?
Go to Settings->Alarm Settings->Devices and tap on the window sensor. You can then tap on the
button to restart the calibration process.
What position is the window in when it is vented?
The vented position is when the window is locked with a slight gap to allow air to circulate.
What do I do if the window sensor calibration gets stuck or fails?
If the calibration fails or gets stuck, you can cancel the process and restart it by going to Settings-
>Alarm Settings->Devices and tapping on the window sensor. You can then tap on the button to
restart the calibration process.
What can I use to press the learn button on the window sensor?
You can a firm object with a small point, such as a paperclip, sharp pencil, or other similar item.
Where is the learn button on window sensor
?
To find the learn button remove the battery cover under the Yale logo, then remove the battery, and
there is a printed label pointing to the button on the side of the battery compartment.
How do I change the battery in my window sensor?
To change the batteries, turn each compartment lid anti-clockwise, and remove the battery. Insert
the new battery with the + facing upwards and replace the lid, turning it clockwise to lock it in place.
When removing and replacing the lid you may need to use a firm object to help you turn it, please be
careful not to damage the water seal."
