FAQs
How do I Install my Yale Sync Alarm?
Please follow the quick start guide provided in your kit. All accessories in the kit are pre-linked and
wire free, making installation quick and simple. You will need to download the Yale Home App to
create an account and configure your alarm settings.
Does my Smart Hub have to be mounted on the wall or free standing on a flat surface?
Either. For directions on wall mounting please see the manual for instructions
How many accessories can I add to my alarm?
The Sync Smart Hub can support up to 40 accessories, and the 200m range means you can protect
your shed and garage too. If you are ordering additional accessories for your system, please make
sure you order accessories with AC- at the start of the product code for compatible products.
How do I set up Geo-notifications?
Open Settings->Users->Notification Settings->Geo-notifications to configure your geo-notifications
alerts.
What do the LED lights mean on my Smart Hub?
1.Network LED (Green)
LED ON: Connected to Yale Home server
LED OFF: Disconnected from Yale Home server
2. Fault Status LED (Amber)
LED ON: System Fault. Check the App History Log to know more about the fault reported
LED Flash: AC failure. Check the Smart Hub is correctly connected to the main power
LED OFF: System normal
3. Panel Mode LED (Red)
LED ON – System in Full Armed Mode
LED FLASHES – System in Part Armed Mode
LED OFF – System in Disarm Mode"
How will the system notify me of low batteries?
The hub will give an amber warning light, whilst the app will tell you which device has a low battery.
You will also hear an intermittent beep from the hub to indicate that action is required. If you do not
have batteries to hand and want to stop the hub beeping, you can set the low battery accessory in to
bypass mode in the app to silence this whilst you obtain the batteries you need. Please note this
device will not detect any activity whilst in bypass mode, so this should be a short term solution.
Once the batteries have been changed, the device can be made active again (and bypass mode
turned off).
