18
Service & support
”Do It Yourself” -
service
We apply “do-it-yourself” service on all XTZ products. If you by yourself
are able to find out what part of the loudspeaker is defective, you are fully
allowed to unmount that part (which would normally be a driver, a filter or
the amplifier) and send it back to us for exchange.
IMPORTANT!
Always contact your dealer or us before taking the loudspeaker apart. It
can also help you finding the fault.
You can of course always choose to return the whole loudspeaker; there-
fore you should save the original package.
To aid service, XTZ products are
constructed and produced us-
ing common technology, so that
basically most people are able to
“unscrew” the loudspeaker using
common tools.
If something is
broken
If you cause additional defects by yourself when unmount the defective
part, the warranty still applies if it is obvious that the part had a manufac-
turing defect. In other cases however, the warranty does not apply if you
cause other defects on the loudspeaker
Where to send the
product for a war-
ranty repair
For service we refer to your retailer.
For questions regarding service, contact us by email: [email protected]
Website: www.xtz.se / www.xtzsound.com
ALWAYS pack the product / part
very carefully. Unfortunately dam-
ages during transportation are
very common. If the package is
weak, the transporting company
does not compensate damag-
es. Always enclose a copy of the
receipt and a description of the
defect.
Support
Please contact our free of charge support if you need installation advice,
or if any problem occurs during the installation.
Contact us by e-mail [email protected] and include your phone number if
you wish verbal help, and we will call you back.
Thanks for your purchase!
Summary of Contents for SUB 12.17
Page 1: ...SUB12 17 Owners Manual ...
Page 19: ...19 ...
