XVT
‐
600,
XVT
‐
800,
XVT
‐
1200,
XVT
‐
1500
USER’S
MANUAL
UNINTERRUPTIBLE
POWER
SUPPLY
(UPS)
[19]
OBTAINING SERVICE
If
the
UPS
requires
Service:
1.
Use
the
TROUBLESHOOTING
section
in
this
manual
to
eliminate
obvious
causes.
2.
Verify
there
are
no
circuit
breakers
tripped.
3.
Call
your
dealer
for
assistance.
If
you
cannot
reach
your
dealer,
or
if
they
cannot
resolve
the
problem,
call
Xtreme
Power
Conversion
Corp
Technical
Support
at
800.582.4524.
Technical
support
inquires
can
also
be
made
at
Please
have
the
following
information
available
BEFORE
calling
the
Technical
Support
Department:
a.
Your
name
and
address.
b.
The
serial
number
of
the
unit.
c.
Where
and
when
the
unit
was
purchased.
d.
All
of
the
model
information
about
your
UPS.
e.
Any
information
on
the
failure,
including
LED’s
that
may
or
may
not
be
illuminated.
f.
A
description
of
the
protected
equipment,
including
model
numbers
if
possible.
A
technician
will
ask
you
for
the
above
information
and,
if
possible,
help
solve
your
problem
over
the
phone.
In
the
event
that
the
unit
requires
factory
service,
the
technician
will
issue
you
a
Return
Material
Authorization
number
(RMA).
If
you
are
returning
the
UPS
to
Xtreme
Power
for
service,
please
follow
these
procedures:
1.
Pack
the
UPS
in
its
original
packaging.
If
the
original
packaging
is
no
longer
available,
as
the
Technical
Support
Technician
about
obtaining
a
replacement
set
of
packaging
material.
It
is
important
to
pack
the
UPS
properly
in
order
to
avoid
damage
in
transit.
Never
use
Styrofoam
beads
for
a
packing
material.
2.
Include
a
letter
with
your
name,
address,
daytime
phone
number,
RMA
number,
a
copy
of
your
original
sales
receipt,
and
a
brief
description
of
the
problem.
3.
Mark
the
RMA
number
on
the
outside
of
all
packages.
Xtreme
Power
cannot
accept
any
package
without
the
RMA
number
marked
on
the
outside
of
the
boxes.
4.
Return
the
UPS
by
insured,
prepaid
carrier
to
the
address
provided
by
the
Technician.
Refer
to
the
Warranty
statements
in
this
manual
for
additional
details
on
what
is
covered.
