Date: 2007-05-18
Page: 11 of 11
Version 1.1
1. Use the
TROUBLESHOOTING
section to eliminate obvious causes.
2. Verify there are no circuit breakers tripped. A tripped circuit breaker is the most common problem.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they cannot resolve the problem call or fax
Xtreme Power Technical Support at the following numbers at
800.582.4524
. Please have the following information
available BEFORE calling the Technical Support Department:
A. Your name and address.
B. Where and when the unit was purchased.
C. All of the model information about your UPS.
D. Any information on the failure.
E. A description of the protected equipment, including model numbers if possible.
F. A technician will ask you for the above information and, if possible, help solve your problem over the phone. In the event that
the unit requires factory service, the technician will issue you a Return Material Authorization Number (RMA #).
G. If the UPS is under warranty, the repairs will be done at no charge. If not, there will be a charge for repair.
4. Pack the UPS in its original packaging. If the original packaging is no longer available, ask the Technical Support Technician
about obtaining a new set. It is important to pack the UPS properly in order to avoid damage in transit. Xtreme Power approved
packaging must be used..
A. Include a letter with your name, address, daytime phone number, RMA number, a copy of your original sales receipt, and a brief
description of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot accept any package without the RMA # marked on the
outside.
6. Return the UPS by insured, prepaid carrier to:__Call
Xtreme Power for address
