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Page 1: ...Xplore Hub 5 User Guide 2021 Xplore Hub 5 La station Hub 5...
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Page 3: ...7 8 Connect additional Wi Fi Units for Whole Home Wi Fi 7 8 Connect Your Home Phone 9 Tips for Getting the Best Coverage 10 Managing your Wi Fi Name and Password 10 Xplore Hub Wi FI FAQ s 11 Router F...
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Page 5: ...Getting Started Thank you for signing up with Xplore Your Xplore Hub 5 provides Home Phone Whole Home Wi Fi and Wi Fi Router service This guide will help you set up your device Just follow the easy st...
Page 6: ...ice do not use liquid or spray to clean it Keep the air vent clean and clear of debris and keep all liquid away from the device s surface Should anything fall into the Xplore Hub through the air vent...
Page 7: ...tsaremissing pleasecontactXplornetSupport By Email support xplornet com By Phone 1 866 841 6001 In the Box You will find the following items included Xplore Hub 5 La station Hub 5 Xplore Hub AC Power...
Page 8: ...established and a correct IP address obtained Solid Red Internet connection failed Flashing Green Data is being transmitted WLAN Applies to both 2 4Ghz and 5Ghz LED indicators Solid Green The WLAN RF...
Page 9: ...LAN4 RJ 45 port is used to connect the modem to computer or other network devices WAN RJ 45 port is used to connect to your Xplore modem WPS WLAN Protected Setup Reset Reset button should not be used...
Page 10: ...ice These steps will guide you in the setup of the Xplore Hub The Xplore Hub should be the only device directly attached to the Xplore service modem COMPLETE SETUP 1 USB interface 2 On Off button 3 Po...
Page 11: ...ould turn into solid green The Broadband LED light should also turn on If the light doesn t turn on please check the connection between the WAN port at the back of the router and the modem Step 3 Chec...
Page 12: ...e in use you will need to perform a factory reset first using the button on the back hold for 10 seconds wait 3 minutes for it to power fully Repeat for all units 2 Plug the first new or existing Whol...
Page 13: ...you have more than one Troubleshooting If the Whole Home Wi Fi Unit light flashes in Red this indicates failure to sync with the Hub Repeat steps 1 5 again Step 5 Connect Your Home Phone If you do not...
Page 14: ...any Whole Home Wi Fi Unit you are using is reduced as much as possible Visit xplore ca support for tips and tricks on using your Wi Fi service 1 Open any web browser on your device 2 Enter 192 168 219...
Page 15: ...do Check to see if the WLAN light is on and green If not unplug the modem and Hub from power for 30 seconds and plug them back in My devices are connected but I can t access the Internet what should...
Page 16: ...r Settings Allows homeowner to select level of power and optimal uncongested channel Guest SSID s Provides the ability to setup and additional 2 4 and 5 GHz band that is open to visitors Quality Metri...
Page 17: ...as housing language training and employment 311 Local Municipal Government Information Services Non emergency information from your local municipal government 411 Information Directory Assistance Help...
Page 18: ...e Follow the Home Phone Easy Setup Guide steps if installing at home by yourself Alternatively your Xplore certified installer will complete the process using the same instructions Use a standard powe...
Page 19: ...To update your phone features online visit myxplore ca which will allow you to view your phone usage change your preferences and customize your account based on your needs If you plan to port your exi...
Page 20: ...call 9 1 1 If you do not inform the emergency operator of your location there is a risk of sending emergency services to the wrong address Be prepared during any service interruption Your VoIP phone s...
Page 21: ...ng the hard to reach places We overcome the challenges of Canada s vast geography through our deployment of Canada s first national 4G network which leverages both fixed wireless towers on the ground...
Page 22: ...NOTES...
Page 23: ...Fi Direct Wi Fi Alliance WMM and Miracast are registered trademarks of Wi Fi Alliance Wi Fi CERTIFIED Wi Fi Protected Setup Wi Fi Multimedia WPA2 Wi Fi CERTIFIED Passpoint Passpoint Wi Fi CERTIFIED M...
Page 24: ...300 Lockhart Mill Road P O Box 9060 Woodstock NB E7M 6B5 support xplore ca 1 866 841 6001 2022 Xplore Inc Xplore is a trade mark of Xplore Inc...
