XPLORE TECHNOLOGIES XC6, User Handbook Manual

Page: 17 / 112

Welcome
XC6 User’s Handbook 17
Contacting Xplore – service and questions
Note: To troubleshoot problems (including wireless and GPS
problems), before you call, read the FAQ page of the Xplore
Technologies website. Go to
http://www.xploretech.com
; then
select
Customer Support
; then
FAQ
.
If you purchased your tablet from an authorized Xplore dealer,
contact the dealer for service and support.
If you purchased your tablet directly from Xplore, use any of the
following methods to contact Xplore for service and support:
Before you contact Xplore, have the following information ready so
that the customer support representative can quickly provide a
solution:
Website http://www.xploretech.com
E-mail customersupport@xploretech.com
Toll free 1-866-296-8541, extension 222
Fax 1-512-336-7791
Product name: XC6
Product serial number
Purchase date
Conditions under which the problem occurred
Any error messages that were displayed
Type of device connected, if any