Warranty
What does an Xpelair Warranty cover?
Xpelair products deliver reliable service for normal, household use in domestic settings. All Xpelair products are individually tested before leaving the
factory.
If you are a consumer and you experience a problem with your Xpelair product, which is found
to be defective due to faulty materials or workmanship
within the Warranty Period, this Xpelair
Warranty will cover repair or - at the discretion of Xpelair
– replacement with a functionally
equivalent Xpelair
product.
The Xpelair Warranty Period is two calendar years from the date of purchase of your Xpelair product, or the date of delivery of the product, if later. The
Xpelair Warranty is conditional upon you providing the original purchase receipt as proof of purchase. Please therefore retain your receipt as proof of
purchase.
If you do experience a problem with your Xpelair product please call the Helpline on
+44 [0]344 879 3588
or at the address below.
We will need details of your Xpelair product, and a description of the fault which has occurred. Once we receive your information and proof of purchase
we will contact you to make the necessary arrangements.
Customers outside UK
– see international below.
If your Xpelair product is not covered by this Xpelair Warranty there may be a charge to repair your product. However, we will contact you for agreement
to any charges before any chargeable service is carried out.
What is not covered by an Xpelair Warranty?
The Xpelair Warranty does not cover any of the following:
• Any fault or damage to your Xpelair product due to faulty materials or workmanship occurring outside the two year Warranty Period.
• Any fault or damage occurring to any pre-owned Xpelair product or to any other equipment or property.
• Accidental damage to your Xpelair product or damage to your Xpelair product from external sources (for example, transit, weather, electrical outages or
power surges).
• Fault or damage to your Xpelair product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside Xpelair’s control.
• Caused by use of your Xpelair product for anything other than normal domestic household purposes in the country where it was purchased.
Important
• Caused by any misuse, abuse or negligent use of the Xpelair product, including but not limited to any failure to use it in accordance with the Operating
Instructions supplied with the product.
• Caused by any failure to assemble, install, clean and maintain your Xpelair product in accordance with the Operating Instructions supplied with the
product unless this was carried out by Xpelair or its authorised dealers.
• Caused by repairs or alterations to your Xpelair product not carried out by Xpelair service personnel or its authorised dealer(s).
• Caused by use of any consumables or spare parts for your Xpelair product which are not Xpelair specified.
Terms and Conditions
• The Xpelair Warranty is valid for Xpelair from the date of purchase of your Xpelair product from a recognised retailer in the country of purchase and use,
or the date of delivery of the product if later, always provided the original receipt has been retained and is produced as proof of purchase.
• You must provide to Xpelair or its authorised agents on request the original receipt as proof of purchase and - if required by Xpelair - proof of delivery. If
you are unable to provide this documentation, you will be required to pay for any repair work required.
• Any repair work under the Xpelair Warranty will be carried out by Xpelair or its authorised dealer(s) and any parts that are replaced will become the
property of Xpelair. Any repairs performed under the Xpelair Warranty will not extend the Warranty Period.
• Any replacement of your Xpelair product by Xpelair during the Warranty Period will start the two year Warranty Period afresh from the date of delivery of
the replacement Xpelair product to you.
• The Xpelair Warranty does not entitle you to recovery of any indirect or consequential loss or damage including but not limited to loss or damage to any
other property.
• The Xpelair Warranty is in addition to your statutory rights as a consumer and your statutory rights are not affected by this Xpelair Warranty.
Contact Xpelair
If you have any questions about what the Xpelair Warranty covers and does not cover or how to claim under the Xpelair Warranty, please contact us
using the information below.
Contact details
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Telephone: +44 (0) 344 879 3588
Email:
http:\\www.xpelair.co.uk
International.
Guarantee: Contact your local distributor or Xpelair direct for details.
Technical Advice and Service: Contact your local Xpelair distributor.
Xpelair: A brand of the GDC Group Limited, trading as Glen Dimplex Heating & Ventilation
© Glen Dimplex. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of
Glen Dimplex
Part No: 08/100114/0 (Rev A)
