２２
{ VI. FAQ}
1. I can’t use the stylus to control the cursor.
Uninstall the G960, Q1S & Q1M driver. If its uninstaller will not run, run the driver’s installer again, then
allow it to uninstall the driver. Reboot, then connect the tablet to your computer and test your stylus.
If the cursor responds to your pen input, the tablet’s hardware is functional. Reinstall the G960, Q1S &
Q1M’s driver according to these steps (Windows):
Download the tablet’s latest driver from www.xp-pen.com, then extract the “.zip” contents onto the
desktop and installation.
2. How do I know that the G960, Q1S & Q1M’s driver installed successfully?
After installing the driver, the G960, Q1S & Q1M’s driver icon
should be visible in your system tray on
the bottom-right of your screen (Windows OS). Pen input will control the cursor and pressure sensitivity
will be functional in the driver UI’s “Pressure Test” tab.
3. How do I determine if a Problem is software or hardware related?
Connect and install the G960, Q1S & Q1M on a different computer. If the tablet functions properly on the
new computer, you are experiencing a software issue—confirm that ALL tablet drivers (including the
G960, Q1S & Q1M) are uninstalled and removed from your computer, then reinstall the G960, Q1S & Q1M.
If you have any questions, please contact us at:
Web: www.xp-pen.com
Email: [email protected]
Summary of Contents for G960
Page 1: ...User Manual G960 Q1S Q1M ...
Page 2: ...１ ...
