XONTEL XT-16W User Manual Download Page 21 | Manualshive

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Call Transfer

You can transfer a call by using the following ways:

A. Blind Transfer

1.

Press Option soft key to expand the submenu options and select

Transfer

feature during

an active call, the call placed on hold.

2.

Enter the number that you want to transfer the call to then press Transfer soft key.

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Summary of Contents for XT-16W

Page 1: ...XT 16W User Manual ...

Page 2: ...About This Manual Thank you for choosing XonTel products In this manual we provides all functions and configuration you want to know about XonTel XT 16W Wi Fi phone ...

Page 3: ...eatures 15 Placing a call 15 Direct IP call 15 Answering a call 15 Rejecting a call 15 Ending a call 15 Redial 16 Volume adjustment 17 Silent ring mode 18 Call mute and un mute 19 Call hold and resume 20 Call Transfer 21 Call Conference 24 Call Forward 25 Speed Dial 27 Contact Directory 29 Contact Group Management 33 Messages and Voicemails 37 A Text messages 37 B Voicemails 40 Call History 43 Pho...

Page 4: ...erence settings 62 C Feature settings 63 D Media settings 64 E Language settings 65 Network settings 66 A WLAN settings 66 B QOS settings 67 C VPN settings 68 D NAT Travel settings 69 Directory settings 70 A Contacts 70 B LDAP configuration 71 Maintenance settings 72 A Web settings 72 B Auto Provisioning settings 73 C Syslog settings 74 D Packet Capture settings 75 E Configuration file settings 76...

Page 5: ...e deliver a superior user experience with Voice Quality Optimization XonTel XT 16W delivers high quality secure communications to meet the needs of mobile workers in industries such as Healthcare Retail Manufacturing and Hospitality empowering them to stay connected and work more efficiently throughout their workplaces ...

Page 6: ... package If you find anything missing contact your system administrator Note We recommend that you use the accessories provided or approved by XonTel The use of unapproved third party accessories may result in reduced performance Insert battery Desk Mount Method ...

Page 7: ...o the phone Phone Startup After you insert the battery Hold to startup the phone automatically begins the initialization process After startup the phone is ready for use You can configure the phone via phone user interface or web user interface LED Instructions Green indicator always bright Charging power Flash red indicator Low battery Missed call Unread Message ...

Page 8: ...ne status you can check SIP accounts registration status network status product model application version and firmware version To check XonTel XT 16W phone status do the following 1 Press the Menu soft key when the phone is idle 2 From the menu select About ...

Page 9: ...3 Then you can start checking your phone status ...

Page 10: ...nect XT 16W to a wireless network WiFi To connect XT 16W phone to a specific wireless network you have to do the following 1 Press the Menu soft key when the phone is idle 2 From the phone menu select WLAN ...

Page 11: ...connect to and enter the WiFi password then press Select soft key to connect Note If you didn t find the wireless network that you are looking for press key to scan again 4 Enter the WiFi password and set the phone IP mode DHCP or static then press key to connect ...

Page 12: ...he phone You can register 2 SIP accounts at the same time in XonTel XT 16W WiFi phone To configure SIP account please do the following 1 Press the Menu soft key when the phone is idle 2 Select Advanced and enter the password 123 ...

Page 13: ...abel The name that displayed on the phone Domain PBX or server IP address User ID PBX extension number or SIP line number check with service provider Auth ID PBX extension number or SIP line registration name check with service provider Password PBX extension or SIP line registration password Name PBX extension number or SIP line number Register To enable SIP line registration Proxy 1 PBX or serve...

Page 14: ...egistration is used not 5060 the proxy server address must be like this Domain port number for example 192 168 1 200 6321 5 Apply the configuration by pressing key Register status icons on the LCD screen Registered Register Failed ...

Page 15: ...eatures Placing a Call Enter the number in idle and then press the key Direct IP Call Enter the IP address in idle star key as the point and press the key Example IP address is 192 168 0 8 enter 192 168 0 8 in idle and press the key Answering a Call Press the key to answer the incoming call Rejecting a call Press the key to reject the incoming call Ending a Call Press key to end the call ...

Page 16: ...Redial 1 Press the key when the phone is idle to enter the phone calls list 2 Select the desired entry then press key ...

Page 17: ...Volume Adjustment Press during a call to adjust the receiver volume of the handset speaker phone headset BT Press when the phone is idle or ringing to adjust the ringer volume ...

Page 18: ...Silent ring mode Press key when the phone is idle to active the silent ring mode on the phone To deactivate silent ring mode on the phone press key again ...

Page 19: ...Call mute and un mute During a call press key to mute the microphone To un mute the call press key again ...

Page 20: ...old During an active call press Option soft key to expand the submenu options and select Hold feature To resume the call During an active call when a call is in hold press Option soft key to expand the submenu options and select Resume feature ...

Page 21: ...the following ways A Blind Transfer 1 Press Option soft key to expand the submenu options and select Transfer feature during an active call the call placed on hold 2 Enter the number that you want to transfer the call to then press Transfer soft key ...

Page 22: ... soft key to expand the submenu options and select Transfer feature during an active call The call placed on hold 2 Enter the number you want to transfer the call to and press key 3 Press Transfer soft key when you hear the ring back tone ...

Page 23: ...s Option soft key to expand the submenu options and select Transfer feature during an active call 2 Enter the number you want to transfer the call to and press key 3 Press Transfer soft key when the second party answers the call ...

Page 24: ...he submenu options and select Conference feature during an active call The call placed on hold 2 Enter the number of the second party and press key 3 Press Conference soft keyto when the second party answers All parties are now joined in the conference ...

Page 25: ...Call Forward 1 Press the Menu soft key when the phone is idle 2 From the menu select Features ...

Page 26: ...y No Answer Incoming calls are forwarded if not answered after a period of time 4 After choosing call forward type enter the number that you want to make call forward to Note For No Answer enter the desired ring time in Time field so if the phone did not answer the call within the ring time the call will be forwarded to the number that you set 5 Press key to save the changes ...

Page 27: ...Speed Dial To configure a speed dial key 1 Press the Menu soft key when the phone is idle 2 From the menu select Directory ...

Page 28: ...ls 4 In the Speed Dials menu enter the numbers for the corresponding numeric keys 5 Press key to save the changes To use the speed dial key When the phone is idle hold the numeric key to dial out the number that you set in the Speed Dials menu ...

Page 29: ...Contact Directory To add a contact 1 Press the Menu soft key when the phone is idle 2 From the menu select Directory ...

Page 30: ...Local Directory 4 Press Option soft key to expand the submenu options and select Add feature to add contact 5 Enter a unique contact name in the Name field and enter the phone number in the proper field 6 Press key to save the changes ...

Page 31: ...To edit a contact 1 In Local Directory menu select the desired entry press Option soft key then select Edit 2 Edit the contact information 3 Press key to save the changes ...

Page 32: ...To delete a contact 1 In Local Directory menu select the desired entry press Option soft key then select Delete 2 Press key when the LCD screen prompts Delete Current Contacts ...

Page 33: ...Contact Group Management To add new contact group 1 Press the Menu soft key when the phone is idle 2 From the menu select Directory ...

Page 34: ...t Group Management 4 Press Option soft key to expand the submenu options and select Add feature to add contact 5 Enter a unique group name in the Name field and select the phone ringtone for this group 6 Press key to save the changes ...

Page 35: ...act and set the group in the contact details To edit a group 1 In Group Management menu select the desired entry press the Option soft key then select Edit 2 Edit the group information 3 Press key to save the changes ...

Page 36: ...To delete a group 1 In Group Management menu select the desired entry press the Option soft key then select Delete 2 Select the group that you want to delete then press key ...

Page 37: ...Messages and Voicemails A Text messages To send messages from the phone 1 Press the Menu soft key when the phone is idle 2 From the menu select Message ...

Page 38: ...3 From Message menu select New Message 4 Select the phone SIP account SIP1 or SIP2 and set the number that you want to send the message 5 Start typing the text message and press key to send the message ...

Page 39: ...heck the Inbox Outbox and Draft of the phone messages 1 Press the Menu soft key when the phone is idle 2 From the menu select Message 3 From Message menu you can check Inbox Outbox and Draft phone messages ...

Page 40: ...B Voicemails To set the voicemail number on the phone 1 Press the Menu soft key when the phone is idle 2 From the menu select Message ...

Page 41: ...3 From the Message menu select Voice Mail 4 Set the voicemail number for the phone and press key to save the changes Please note that in this example the PBX voicemail feature code is 97 ...

Page 42: ...hat one or more voice messages are waiting at the message center The power indicator LED slowly flashes red To listen to voice messages 1 Hold button when the phone is idle 2 Follow the voice prompts to listen to your voice messages In this example 97 is the PBX voicemail feature code ...

Page 43: ...Call History 1 Press the Menu soft key when the phone is idle 2 From the menu select History ...

Page 44: ...In History you can check all calls incoming calls outgoing calls missed calls and forwarded calls history As shown in the following figures below ...

Page 45: ......

Page 46: ...press the Option soft key you can also do the following Select Call to call the entry Select Message to send message the entry Select Add to Contact to add the entry to the local directory Select Add to Blacklist to add the entry to the blacklist Select Delete to delete the entry from the list Select Delete All to delete all entries from the list Please check the figure shown below ...

Page 47: ...Enable or disable phone keyboard backlight Enable or disable showing battery percent level in home screen Enable or disable phone key tone Configure date and time settings Enable or disable phone auto lock screen Edit phone lock screen password Change the phone wallpaper To reach preferences settings do the following 1 Press the Menu soft key when the phone is idle 2 From the menu select Preferenc...

Page 48: ...3 Start configure the phone preferences settings as shown in the figures below ...

Page 49: ...a settings Here you can set the phone audio codecs priority that the phone will use during incoming and outgoing calls 1 Press the Menu soft key when the phone is idle 2 Select Advanced and enter the password 123 ...

Page 50: ...3 From Advanced settings select Media 4 Set the audio codecs priority for the phone calls then click key to apply the changes ...

Page 51: ...1 After connecting XonTel XT 16W phone to a wireless network WiFi please make sure that XonTel XT 16W phone have internet connectivity 2 Press the Menu soft key when the phone is idle 3 Select Advanced and enter the password 123 ...

Page 52: ...4 From Advanced settings select Update 5 When a new firmware is available press Update soft key and the phone will download the new firmware ...

Page 53: ...6 After the phone downloading the new firmware click Install soft key to install the firmware Please note that during the firmware installation the phone will be restarted several times ...

Page 54: ...Reset the phone to the factory default 1 Press the Menu soft key when the phone is idle 2 Select Advanced and enter the password 123 ...

Page 55: ...3 From Advanced settings select Reset 4 Press OK soft key to confirm reset the phone to the factory default ...

Page 56: ...he IP address of the phone as shown in the figure below 2 Open the web browser of your computer enter the IP address into the address bar e g http 192 168 100 3 or 192 168 100 3 and then press the Enter 3 Enter the username admin and the password xontel in the login page and click login ...

Page 57: ...Status Here you can check the phone system information Product model firmware version application version and system time SIP accounts registration status and network status ...

Page 58: ...stration Domain PBX or server IP address User ID PBX extension number or SIP line number check with service provider Password PBX extension or SIP line registration password Auth ID PBX extension number or SIP line registration name check with service provider Display Name The name that displayed on the phone Account Name PBX extension number or SIP line number Proxy server address PBX or server I...

Page 59: ...e number that you set 2 Do Not Disturb DND If you enable this feature the phone will set its status to unavailable Calls will go directly to voice messaging box without ringing the phone 3 Anonymous call If you enable Anonymous Call option the phone will receive calls from callers who have blocked their caller ID number or caller ID shown as Unknown Please note that Anonymous call option is disabl...

Page 60: ...ceive ServerCalls If you enable this option the phone will receive the calls that coming through the SIP server only DTMF Type Set the DTMF type of the phone SIP account Keep Auth This needs to be supported with the server The phone will save the first authentication information in this address and take the authentication information directly in the future conversation DNS SRV This will give SIP d...

Page 61: ... settings A Time and Date settings Here you can set the SNTP Simple Network Time Protocol server and time zone on the phone according to your location you can also adjust date and time on the phone manually ...

Page 62: ...brightness level Backlight time Set the phone backlight time Date Format Set the date format that will be used in the phone Date Seperator Set the date separator format in the phone 2 Ringtone Setting Here you can upload ringtones to the phone and set the phone ringtone 3 Wallpaper Setting Here you can upload wallpapers to the phone and set the phone wallpaper 4 Auto Restart By using this option u...

Page 63: ...Enable or disable auto redial Auto Redial Times Set the auto redial times value in seconds Menu Type Set the phone menu type two types available normal and simple Intercom Tone Enable or disable intercom tone Call Waiting Tone Enable or disable call waiting tone Incomming Timeout Set the incoming calls timeout value in seconds Auto Redial Interval Set the auto redial interval value in seconds Emer...

Page 64: ...D Media settings Here you can set the phone audio codecs priority that the phone will use during incoming and outgoing calls also you can set G729AB codec packaging time and payload value ...

Page 65: ...E Language settings Here you can set the phone language as shown in the figure below ...

Page 66: ...om here you can edit the SSID of the Router or wireless access point that the phone is connecting to also you can edit the phone network parameters such as IP mode DHCP or static IP and obtain the DNS server as shown in the figure below ...

Page 67: ...B QOS settings Here you can set the phone QOS value for RTP packets and SIP packets ...

Page 68: ...mode and setup the parameters such as VPN server IP address username password etc For Open VPN connection you have to upload Open VPN certificate files client ovpn ca crt client crt client key and Ta key on the phone After finishing the VPN configuration click on Refresh then wait until you see the phone VPN IP address Please check the figure shown below ...

Page 69: ...NAT Travel settings Here you can enable STUN feature and set the STUN server address on the phone STUN server allows NAT clients to setup phone calls to a VoIP provider hosted outside of the local network ...

Page 70: ...Directory settings A Contacts Here you can add contacts on the phone as shown in the figure below ...

Page 71: ...re LDAP to access a directory service for a specific server such as accessing PBX contacts Please note that phone LDAP configuration settings must be matched with server LDAP settings to access successfully Please check the figure shown below ...

Page 72: ...e you can configure the following Enable or disable the HTTPS protocol to access the phone through web interface using HTTPS link for example https phone IP address Change Web authentication password Change phone menu authentication password ...

Page 73: ...feature is important to configure parameters on the phone about automatic updates such as server address update time interval and so on then the phone will check for updates from the server at a fixed time intervals to make the updates ...

Page 74: ...C Syslog settings You can use syslog settings to generate information analytic or debugging messages of XonTel XT 16W phone ...

Page 75: ...D Packet Capture settings To make Packet capture for XT 16W phone 16W press Start you want to finish packet capture in XT 16W press Stop 16W packet capture file press Export ...

Page 76: ...E Configuration file settings Here you can Import Export or delete the phone configuration file ...

Page 77: ...F Certificate settings Here you can upload certificates to the phone to ensure the integrity and privacy of communications of the XonTel XT 16W ...

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