XONTEL Plus PBX, User Manual

Page: 28 / 118

5.2.7
Current Call
On Status

Current Call interface, the source, destination, calling number, called number, start time, answer time,
state and duration of the current real-time call are shown. If there is no current call, no information will be shown
5.2.8
Call Queue
On the Status

Call Queue interface, you can see all the call queues and specific information of each call queue.
Call Queue consists of:

Incoming calls being placed in the queue;

Members that answer the queue (extensions or users that log in as agents);

A strategy for how to handle the queue, such as dividing the calls between agents;

Waiting calls.
5.2.9
Parking Lot
You can use the parking feature to park a call, and then retrieve the call either from your phone or another phone. After
you park a call, the call is placed on hold, you can continue the conversation after retrieving it.
On the Status -> Parking Lot interface, the numbers that are parked and the parking duration are shown.