XONTEL Plus PBX, User Manual

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3
Basic Operation
3.1 Methods to Number Dialing
 Dial the called number and press #.
3.2 Call Holding
If a calling party places a call to a called party which is otherwise engaged, and the called party has the call holding
feature enabled, the called party is able to switch to the new incoming call while keeping the current call holding on
by pressing the flash button or the flash hook.
When the called party presses the flash button or the flash hook once again, he or she will switch back to the first call.
3.3 Call Waiting
If a calling party places a call to a called party which is otherwise engaged, and the called party has the call waiting
feature enabled, the calling party will hear a IVR voice ‘
Please hold on, the subscriber you dialed is busy
’ and the
called party will hear three beeps.
By pressing the flash button or the flash hook, the called party is able to switch between the new incoming call and the
current call.
3.4 Call Transfer
3.4.1
Blind Transfer
Blind transfer is a call transfer in which the transferring party connects the call to a third party without notifying the
third party.
Example: A gives a call to B and B wants to blindly transfer the call to C. Operation instructions are as follows:
1. A dials the extension number of B;
2. The extension of B rings, and B picks up the phone. Then A and B go into conversation;
3. B presses *3 to trigger blind transfer (at the same time, A can hear the waiting tone). Then B dials the extension
number of C (end up with # or wait for 4 seconds);
4. The extension of C rings, B hangs up the phone and C picks up the phone. Then C and A goes into conversation.
Note:

On the ‘Call Control 
Feature Code’ page, feature code service should be ‘On’.

If B hears continuous busy tones after he dials the extension number of C, it means the call has timed out.