xiB & xiB-64 - Technical Manual Version 1.06
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6.2.5.
Step 5 - Waiting for Service Conclusion
Once we have received the camera, we will send you a notification. The XIMEA Service will then check the status of the camera
that you have sent for a possible repair. Depending on warranty conditions, product status and agreement one of the following
operations will be performed:
Operation
Repair costs paid by
Return delivery costs paid by
repaired in warranty
XIMEA
XIMEA
replaced in warranty
XIMEA
XIMEA
repaired for cost
Customer
Customer
not repaired and returned
-
Customer
not repaired and discarded
if requested by customer
-
-
table 6-3, service operations overview
If the camera will be returned, you will receive the tracking number. In this case, please continue to step 6
6.2.6.
STEP 6 - Waiting for return delivery
After you have received the return shipment, please confirm it by changing the status of the PSR to “Received by customer”.
6.3.
Safety instructions and precautions
This chapter describes safety instructions and precautions valid for xiB & xiB-64 cameras and special considerations regarding
XIMEA board level cameras. In order to avoid harm or damage your xiB or xiB-64 camera, please handle it like described in this
manual, paying special attention to the cautions shown in the following table:
6.3.1.
Disassembling
Do not disassemble the camera except removing lens mount, see
. and removing cooling elements.
There are no switches or parts inside the cameras that requires any kind of mechanical adjustment. Please note that the warranty
is voided by opening the camera housing.
6.3.2.
Mounting / Screwing
Use only the designated threaded holes for mounting the camera. Please note the camera / bracket drawings in chapter 3.6
Model Specific Characteristics and 3.15 Tripod Adapter – MECH-60MM-BRACKET-T
Use only the specified screws and torques when fastening, see