Chapter 7
Troubleshooting
The following table lists potential issues, causes, and fixes related to card installation.
Table 3: Card Troubleshooting
Issue
Potential Cause
Fix
Card not found.
Card not correctly installed.
Reinstall card following the installation
instructions.
Check if the card shows up by typing
the following Linux command:
lspci
-vd 10ee:
Card not compatible with server.
Use qualified server. See Alveo U200
and U250 Data Center Accelerator Cards
Data Sheet (
) for system
compatibilities.
Maintenance USB cable attached.
Ensure maintenance USB cable is
removed before booting system.
Kernel version is incompatible.
Run
uname -r
to check the kernel
version. Ensure that the kernel version
matches the version listed for your OS
in
Chapter 4: Installing the Deployment
.
lspci no longer recognizes the card.
Card is overheating.
Ensure that operating ambient
conditions do not exceed
specifications.
XRT installation incomplete or
unsuccessful.
Missing dependent packages.
Contact your Linux administrator.
Deployment shell installation
incomplete or unsuccessful.
Missing dependent packages.
Contact your Linux administrator.
xbutil flash
returns the error:
Specified DSA is not
applicable
Correct type of deployment shell
package not installed.
Install the correct type of deployment
shell package.
Unable to install the packages.
Incorrect permissions for download
directory.
Download the packages to a directory
where root has read access (for
example /tmp ).
When running
xbutil
the following
message is displayed::
Failed to open device:
0000:3b:00.0
INFO: Found total 1 card(s);
0 are usable.
Driver has not loaded successfully or
the card is not flashed successfully.
Perform a cold reboot.
Chapter 7: Troubleshooting
UG1301 (v1.3) February 12, 2019
Getting Started with Alveo Accelerator Cards
40
