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1. When smart phone can not connect with the device,what should we do?
1) Check if there is any failures with the smart pet feeder.
2) Check the status of power supply indicators.In normal situation,the red light is on,and
green light is flicker slowly.
3) Check the signal of device WIFI.
Please search the WIFI of device
named
PENTFUN_XXXXXX
by your smart phone.
4) Uninstall the application and reload it.
Make sure that the authorized application has access to location information and network.
Please enter the correct WIFI password to ensure that the phone always (except when it
connects with the device) be connected to the external network WIFI.
Please contact customer service when the above methods can not work out.
2. When it can not reset by holding the SET button,what should we do?
Turn off the power and plug in the power again. If you can not reset, please contact
customer service.
3. Sometimes the device can not work when the phone connecting with the
PETFUN_XXXXXX
，
how to handle this matter?
It is possible that the phone automatically connected with other WIFI,which brings
interference for phone and device connection. If in this case,we can enter
Phone Settings
to
do manual connection.
4. Why it is not smooth to feed regularly?
1
）
Check the discharge outlet, when it is blocked, the red light will flicker.
2
）
Check if the motor is blocked by pet food.
5.
When the signal of network is worse,how can we reconnect the device?
Method One: Exit the app and sign in again,then wait for the date updating.
Method Two: Switch to video interface, and wait for video refresh.
6.
Why android phone can not talk and take photos?
Please confirm that you have authorized the program to use the camera and recording.
7. Information about capacity of SD card and the storage location for image and video.
SD card support 128G, and the storage location(on SD card or phone) for image and video
can be set on the phone.
8.
What kind of network does the pet feeder need?
Wireless router supports 802.11BGN protocol. It do not need a mobile phone signal, as
long as you can connect to the network.
5. Answers for Popular Questions in Usage
Summary of Contents for FX801
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