Troubleshooting
Issues
Possible Causes
Solutions
Remove the toothbrush
from the charging dock
Plug into the charging dock
to charge the toothbrush
Clean the shaft
Replace it with a genuine
toothbrush head
Turn off Bluetooth when the
toothbrush is not used
Reinstall the toothbrush
head
Remove the toothbrush
head and remove the object
The toothbrush head is not
installed properly
There is something stuck
between the toothbrush
head and the handle
Enable Bluetooth on your
phone and control it via the
Mi Home/Xiaomi Home app
Bluetooth is not enabled
on your phone
Move the toothbrush close
to the phone
Toothbrush is too far away
from the phone
Turn off the toothbrush and
try connecting again
Toothbrush is already
turned on
Charging
Battery level is too low
Use a tool to remove the
object from the toothbrush
head
There is something stuck
inside the toothbrush head
There is something stuck
on the shaft
Not a genuine toothbrush
head
Connected to the phone via
Bluetooth for a long time
Plug into the charging dock
to charge the toothbrush
Used too frequently
Unable to turn on
Toothbrush head
vibration is weak
Cannot connect
to the Mi Home/
Xiaomi Home app
Excessive power
consumption
and charging
frequently
Try connecting again after
charging
Battery level is too low
Unable to install the
toothbrush head
onto the shaft
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