Xerox WORKCENTRE C2424 Troubleshooting Manual Download

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WorkCentre® C2424 Copier-Printer

7-1

This chapter includes:

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"Automatic Diagnostic Tools" on page 7-2

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"Paper Jams" on page 7-4

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"Output Quality Problems" on page 7-26

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"Maintenance" on page 7-31

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"Moving and Repacking the System" on page 7-51

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"Web Links" on page 7-57

Troubleshooting

Summary of Contents for WORKCENTRE C2424

Page 1: ...ation All Rights Reserved 7 1 This chapter includes Automatic Diagnostic Tools on page 7 2 Paper Jams on page 7 4 Output Quality Problems on page 7 26 Maintenance on page 7 31 Moving and Repacking the...

Page 2: ...out how to fix the problem press the control panel s Help button which is labeled with a symbol You can press the Help button at any time to get additional information about the message or menu displa...

Page 3: ...cks the printer status when you send a print job If the printer is unable to print your job PrintingScout automatically displays a message on your computer screen to let you know that the printer need...

Page 4: ...r 4 on page 7 18 Jam at the Document Feeder on page 7 22 Note For safety information go to Getting Started User Safety on the User Documentation CD ROM Jam at the Exit Cover Follow these steps to clea...

Page 5: ...Paper Jams WorkCentre C2424 Copier Printer 7 5 2 Remove paper from the output tray 3 Open the exit cover 2424 018 2424 019...

Page 6: ...r Printer 7 6 4 Pull the jammed paper slowly out of the system Verify that any torn pieces of paper are removed 5 If you did not find paper in Steps 1 4 lift up the green paper guides 6 Remove jammed...

Page 7: ...Paper Jams WorkCentre C2424 Copier Printer 7 7 7 Close the exit cover 8 Close the control panel 2424 022 2424 016...

Page 8: ...9 If you did not find paper in Steps 1 8 follow these steps a Pull up the latch on the front of the system to open the front cover b Pull the jammed paper slowly out of the system Verify that any torn...

Page 9: ...orkCentre C2424 Copier Printer 7 9 c Close the front cover For additional information go to www phaserSMART com Jam at the Exit Path Follow these steps to clear the jam 1 Lift the control panel 2424 0...

Page 10: ...Paper Jams WorkCentre C2424 Copier Printer 7 10 2 Remove paper from the output tray 3 Pull the jammed paper slowly out of the system Verify that any torn pieces of paper are removed 2424 018 2424 053...

Page 11: ...ontrol panel 5 Adjust the output tray for short or long media For additional information go to www phaserSMART com For media shorter than 190 mm 7 5 in flip up the paper stop For media longer than 297...

Page 12: ...Jam at the Front Cover Follow these steps to clear the jam 1 Pull up the latch on the front of the system to open the front cover 2 Pull the jammed paper slowly out of the system Verify that any torn...

Page 13: ...Paper Jams WorkCentre C2424 Copier Printer 7 13 3 Close the front cover 4 If you did not find paper in Step 2 follow these steps a Lift the control panel 2424 026 2424 189...

Page 14: ...Paper Jams WorkCentre C2424 Copier Printer 7 14 b Remove paper from the output tray c Open the exit cover 2424 018 2424 019...

Page 15: ...kCentre C2424 Copier Printer 7 15 d Pull the jammed paper slowly out of the system Verify that any torn pieces of paper are removed e Lift up the green paper guides f Remove jammed paper 2424 020 2424...

Page 16: ...Paper Jams WorkCentre C2424 Copier Printer 7 16 g Close the exit cover h Close the control panel 2424 022 2424 016...

Page 17: ...ve the jammed paper b Pull the jammed paper slowly out of the system Verify that any torn pieces of paper are removed c Replace all trays and push each one completely to the back of the system Note Us...

Page 18: ...tray specified on the control panel completely out of the system 2 Remove the top sheet from the tray 3 Verify that the paper is loaded correctly in the tray Adjust the length and side paper guides a...

Page 19: ...uides match the appropriate paper size and the guides click into place Note When the paper guides are adjusted correctly there may be a small space between the paper and the guides 4 Remove jammed pap...

Page 20: ...7 20 5 Insert the tray into the tray slot and push it completely to the back of the system 6 If you did not find jammed paper in Step 4 follow these steps a Pull up the latch on the front of the syste...

Page 21: ...ly out of the system Verify that any torn pieces of paper are removed c Close the front cover Note Use only the approved paper type weight and size for the tray Custom size paper can be used in Tray 1...

Page 22: ...C2424 Copier Printer 7 22 Jam at the Document Feeder Follow these steps to clear the jam 1 Remove the originals from the document feeder and catch tray 2 Open the jam access cover on the document fee...

Page 23: ...Paper Jams WorkCentre C2424 Copier Printer 7 23 3 Remove jammed paper from the document feeder 4 Close the jam access cover on the document feeder 2424 046 2424 047...

Page 24: ...Paper Jams WorkCentre C2424 Copier Printer 7 24 5 Open the document feeder 6 Remove jammed paper from under the document feeder or from the document glass if any 2424 048 2424 049...

Page 25: ...Paper Jams WorkCentre C2424 Copier Printer 7 25 7 Close the document feeder 8 Reinsert paper in the document feeder For additional information go to www phaserSMART com 2424 187 2424 051...

Page 26: ...ection in the Printing chapter of this guide For copy jobs select the output quality and original type by pressing the Output Quality button and Original Type button on the left side of the control pa...

Page 27: ...n b In the menu select Information then press the Enter button c Select Troubleshooting then press the Enter button d Select Print Quality Problems then press the Enter button e Select Remove Print Sm...

Page 28: ...minate Light Stripes All four color bars are missing on the test page 1 Lift the control panel remove paper from the output tray then lift the exit cover 2 Inspect the paper exit area for debris If ne...

Page 29: ...canning function see Solving Scan Quality Problems on page 7 29 Solving Scan Quality Problems Problem Solution Smudges or Smears Smudges or smears appear on the copy or in the image file The document...

Page 30: ...ack side of the paper Contrast Increases or decreases the contrast of the image when it is copied To adjust the settings 1 At the control panel press the Copy button 2 Select Lighten Darken Auto Suppr...

Page 31: ...entually need to replace the maintenance kit Order an extra maintenance kit standard capacity or extended capacity when the control panel displays a warning that the maintenance kit is nearing the end...

Page 32: ...nt quality and system reliability It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this system The Xerox Warranty Service Agreements and Total...

Page 33: ...3 Follow these steps to load ink 1 Lift the control panel 2 Open the ink cover 3 Determine which ink loading bin appears low A label above each bin indicates the color of ink in that bin 4 Remove the...

Page 34: ...5 Place the ink stick into the opening of the appropriate ink loading bin Each ink stick is uniquely shaped to fit into the correct ink loading bin Do not force the ink stick into the ink loading bin...

Page 35: ...Centre C2424 Copier Printer 7 35 7 Close the control panel To order ink contact your local reseller or visit the Xerox web site at www xerox com office c2424supplies Instructions are included on the p...

Page 36: ...ol panel displays a message stating that the waste tray is full Caution The system s interior may be hot Do not touch the hot surfaces 1 Open the side door Videos are available with instructions for e...

Page 37: ...r 7 37 2 Pull the green waste tray labeled B completely out of the system Caution The waste tray may be hot handle it carefully 3 Empty the waste tray into a waste container Waste ink can be discarded...

Page 38: ...waste tray must be out of the system for more than 5 seconds or you will continue to receive a Empty Waste Tray message on the control panel 5 Close the side door Caution Do not attempt to reuse the w...

Page 39: ...w maintenance kit contact your local reseller or visit the Xerox web site at www xerox com office c2424supplies Instructions are included with the new maintenance kit Caution The system s interior may...

Page 40: ...Maintenance WorkCentre C2424 Copier Printer 7 40 2 Pull the orange maintenance kit labeled A completely out of the system 3 Insert a new maintenance kit 2424 033 2424 034...

Page 41: ...Maintenance WorkCentre C2424 Copier Printer 7 41 4 Close the side door Cleaning the Paper Release Blade 1 Lift the control panel 2424 039 2424 189...

Page 42: ...Maintenance WorkCentre C2424 Copier Printer 7 42 2 Remove paper from the output tray 3 Open the exit cover 2424 018 2424 019...

Page 43: ...ront of the system 5 Clean the white plastic paper release blade on the green paper guide by wiping it with a pre soaked alcohol cloth using 90 percent isopropyl alcohol 6 After the paper release blad...

Page 44: ...Maintenance WorkCentre C2424 Copier Printer 7 44 7 Close the exit cover 8 Close the control panel 2424 022 2424 016...

Page 45: ...enance kit contains a wiper blade that removes excess ink 1 Open the side door 2 Pull the orange maintenance kit labeled A completely out of the system 3 Use a lint free cloth to clean the top and upp...

Page 46: ...Maintenance WorkCentre C2424 Copier Printer 7 46 4 Reinstall the maintenance kit 5 Close the side door 2424 034 2424 039...

Page 47: ...and unplug the power cord from the electrical outlet before cleaning the system Do not use a vacuum cleaner to clean the system Do not lubricate the system with oil Cleaning the Document Glass and Doc...

Page 48: ...Maintenance WorkCentre C2424 Copier Printer 7 48 3 Wipe the document glass with the cloth or cotton swab 4 Close the document feeder 2424 050...

Page 49: ...cument feeder 1 Dampen a soft cloth or cotton swab with isopropyl alcohol using 90 percent isopropyl alcohol 2 Open the jam access door on the document feeder 3 Wipe the feeding roller and inside the...

Page 50: ...WorkCentre C2424 Copier Printer 7 50 4 Close the jam access door 5 Lift the document feeder 6 Wipe the underside of the document feeder with the cloth or cotton swab 7 Close the document feeder 2424 0...

Page 51: ...on Parts of the system are hot To avoid personal injury or damage to the system allow the ink to solidify Run the shut down procedure to cool the system quickly Running the WorkCentre C2424 Copier Pri...

Page 52: ...web site at www xerox com office c2424support Moving the System Within the Office 1 Run the shut down procedure so the ink solidifies See page 7 51 2 Close the system s door and covers 3 Always use t...

Page 53: ...the side door on the right side of the system b Remove the orange maintenance kit and place it in a plastic bag for shipping c Remove the green waste tray empty the waste then place the tray in a pla...

Page 54: ...er Printer Shut Down Procedure on page 7 51 4 Close the system s door and covers 5 Remove the document feeder and package it separately from the rest of the system a Disconnect the cable between the d...

Page 55: ...separately from the rest of the system a Disconnect the cable between the scanner and the rest of the system b Using a pen slide both of the scanner latches to the unlocked position then slide the sca...

Page 56: ...al instructions for repacking the system are provided in the repackaging kit If you do not have all the original packaging or are unable to repackage the system contact your local Xerox service repres...

Page 57: ...s such as error codes print quality paper jams software installation networking and more www xerox com office c2424infoSMART To view technical support information for your WorkCentre C2424 system incl...

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