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Xerox WorkCentre 6400V/S, User Manual

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Troubleshooting

WorkCentre 6400 Multifunction Printer

User Guide

215

Fax Problems

If the fax cannot be sent or received correctly, refer to the following table, and then perform the
indicated operation. If the fax still cannot be sent or received correctly, even after performing the
described operations, contact your service representative.

This section includes:
•

Problems Sending Faxes

•

Problems Receiving Faxes

•

Printing the Protocol Report

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Summary of Contents for WorkCentre 6400V/S

Page 1: ...ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning Norsk Brukerh ndbok Suomi K ytt opas e tina U ivatelsk p ru ka Polski...

Page 2: ...onjour ColorSync EtherTalk LaserWriter LocalTalk Macintosh Mac OS and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of He...

Page 3: ...t Views 18 Rear Left View 19 Internal Components 19 Printer Configurations 20 Standard Features 20 Available Configurations 20 Product Options 21 Control Panel 22 Control Panel Layout 22 Information P...

Page 4: ...rinting on Glossy Paper 55 Printing on Custom Size Paper 55 Selecting Printing Options 56 Printing Options for Windows 57 Setting Default Printing Options for Windows 58 Selecting Printing Options for...

Page 5: ...Print Job to the Printer 81 Sending a Print Job to a Fax Machine 81 5 Copying Basic Copying 84 Adjusting Copy Options 85 Basic Settings 85 Layout Adjustments 90 Output Format Adjustments 93 Advanced...

Page 6: ...122 Editing or Clearing Speed Dial Entries 122 7 Scanning Scanning Overview 124 Using CentreWare Internet Services 125 Printing a Configuration Report 125 Accessing CentreWare IS 125 Loading Original...

Page 7: ...Transfer Rollers for Tray 3 and Tray 4 162 Cleaning the Laser Lenses 164 Ordering Supplies 166 Consumables 166 Routine Maintenance Items 166 Customer Replaceable Parts 166 When to Order Supplies 167...

Page 8: ...blinks 220 10 Product Specifications Physical Specifications 222 Base Unit 222 Optional Trays 3 and 4 222 Optional Finisher 222 Clearance Requirements 222 Environmental Specifications 223 Temperature...

Page 9: ...33 United States 233 Canada 234 Europe 235 South Africa 235 New Zealand Telecom Warning Notice 236 Material Safety Data Sheets 237 B Recycling and Disposal Guidelines and Information 240 All Countries...

Page 10: ...WorkCentre 6400 Multifunction Printer User Guide 10...

Page 11: ...y on page 12 Operational Safety on page 14 Maintenance Safety on page 15 Product Symbols on page 16 Your printer and the recommended supplies have been designed and tested to meet strict safety requir...

Page 12: ...Safety This printer complies with laser product performance standards set by governmental national and international agencies and is certified as a Class 1 Laser Product The printer does not emit haza...

Page 13: ...the power cord The power cord is attached to the product as a plug in device on the back of the product If it is necessary to disconnect all electrical power from the product disconnect the power cor...

Page 14: ...2 8 lb Do not place the product near a heat source Do not place the product in direct sunlight to avoid exposure to light sensitive components Do not place the product where it is directly exposed to...

Page 15: ...tenance procedure that is not specifically described in the documentation supplied with your product Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or ro...

Page 16: ...serious injury or even death Ignoring this caution could cause injury or damage to the property Hot surface on or in the product Use caution to avoid personal injury Do not touch components with this...

Page 17: ...Multifunction Printer User Guide 17 Features This chapter includes Parts of the Printer on page 18 Printer Configurations on page 20 Control Panel on page 22 Administrator Access on page 26 More Infor...

Page 18: ...ernal Components on page 19 Front Right Views 1 Tray 2 2 Front door 3 Control panel 4 Output tray 5 Document glass 6 Document feeder 7 Tray 1 1 Tray 4 option 2 Tray 3 option 3 Stapler cover finisher r...

Page 19: ...Power switch 4 Foreign device interface connection 2 Power cord connection 5 USB connection 3 Fax connection 6400X and 6400XF only 6 Ethernet connection 1 Toner cartridge x4 4 Fuser 2 Imaging unit x4...

Page 20: ...0 dpi Standard Mode Automatic two sided printing Color touch screen display on control panel Tray 1 MPT that holds up to 100 sheets Tray 2 that holds up to 500 sheets Duplex Automatic Document Feeder...

Page 21: ...Trays 3 and 4 Finisher Provides stapling and extra output capacity Stand Provides storage space for supplies Has casters and extensions to place the control panel of the printer at a convenient height...

Page 22: ...Left side Middle Right side Services Home Features Job Status Machine Status Language Touch screen controls display Alphanumeric Keypad Log In Out Help Clear All Interrupt Printing Stop Start Interrup...

Page 23: ...reen displays the currently enabled copy scan and fax features 1 Services Home Press to return to the home page of the control panel display You or your system administrator can configure this button...

Page 24: ...b Illuminates when the printer is in energy saving mode 5 Clear All Press once to return to the default main menu All job settings are reset to default 6 Interrupt Printing Press to pause a print job...

Page 25: ...on 2 Select Information Pages on the right side of the Machine Status tab 3 Select the information page 4 Select Print Note Information pages can also be printed from CentreWare Internet Services Cent...

Page 26: ...ese functions through CentreWare IS To log in as a system administrator 1 Press the Log In Out button on the control panel 2 Enter the user name admin 3 Select Next 4 Enter the default password 1111 5...

Page 27: ...s Quick Start Tutorials www xerox com office WC6400docs Video Tutorials www xerox com office WC6400docs Recommended Media List www xerox com paper United States www xerox com europaper Europe Printer...

Page 28: ...river settings Note You can install the Xerox Support Centre utility from the Xerox Drivers and Downloads website at www xerox com office WC6400drivers Windows The Xerox Support Centre icon appears on...

Page 29: ...uide 29 Network Basics This chapter includes Choosing a Connection Method on page 30 Assigning the Printer an IP Address on page 31 Installing the Printer Drivers on page 33 See also Online Support As...

Page 30: ...he printer s Ethernet port Multiple Computers Connect a standard Ethernet Cat5 RJ 45 cable from each computer to an Ethernet hub or a Cable DSL router Connect a standard Ethernet cable from the hub ro...

Page 31: ...Device Settings 5 Select Quick Setup Home from the list From here you can access the IP Address Setup Wizard IP Address Setup Wizard The IP address setup wizard will help you configure the printer s...

Page 32: ...r device can have the address 192 168 1 17 c Select the Subnet Mask text box enter the subnet mask and then select Save d Select the Host Name text box enter the host name and then select Save e Selec...

Page 33: ...ows you to access all of the printing options of your printer and is the default driver on the Software and Documentation CD ROM PCL Driver Windows 2000 XP Vista The Printer Command Language driver ca...

Page 34: ...ist Note If the installer does not discover the required printer use the Extended Search or the Advanced Search by clicking the corresponding buttons 7 Click Install to begin the installation 8 When i...

Page 35: ...er The Choose a printer port window will be displayed 5 Select Create a new port select Standard TCP IP Port and then click Next 6 Select TCP IP Device from the Device Type pull down menu 7 Enter the...

Page 36: ...ar Print a test page if desired 8 Click Finish Installing the Drivers USB Connection To install the printer driver from the Software and Documentation CD ROM 1 Insert the Software and Documentation CD...

Page 37: ...Network Basics WorkCentre 6400 Multifunction Printer User Guide 37 Linux i386 Linux PPC See also System Administrator Guide at www xerox com office WC6400docs...

Page 38: ...ou to Configure the printer from your computer CentreWare IS allows you to copy settings from one printer to another Check supplies status from your desktop saving a trip to the printer Access job acc...

Page 39: ...ng Multiple Pages to a Single Sheet N Up on page 63 Printing Booklets on page 64 Using Color Corrections on page 65 Printing in Black and White on page 68 Printing Insert Pages on page 69 Printing Cov...

Page 40: ...printer from the list 5 Access the printer driver settings by selecting Properties or Preferences Windows Xerox Features for Macintosh The title of the button may vary depending on your application 6...

Page 41: ...nter The Paper Tips page list supported media sizes and types for each media tray Printing the Paper Tips Information Page From the printer s control panel 1 Press the Machine Status button 2 Select t...

Page 42: ...other media contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet UV and visible light UV radiation which is emitt...

Page 43: ...accept Letter Legal Executive and A4 size paper For a complete list of media sizes and types print the Paper Tips information page For more information see Recommended Media on page 41 Loading Paper i...

Page 44: ...g WorkCentre 6400 Multifunction Printer User Guide 44 To load paper or other media in Tray 1 1 Open Tray 1 by pulling it outward and opening the tray extension 2 Adjust the paper guides 6400 020 2 1 6...

Page 45: ...nsert the side to be printed facedown with the bottom of the page entering the printer first 2 sided printing Insert side one faceup with the bottom of the page entering the printer first Note Do not...

Page 46: ...ing Envelopes Envelopes can only be loaded in Tray 1 To load envelopes in Tray 1 1 Make sure Tray 1 is closed 2 Lift the lever on the printer s right side to open the right side door Warning The area...

Page 47: ...WorkCentre 6400 Multifunction Printer User Guide 47 3 On both the left and right sides of the fuser turn the fuser setting grey dials from Plain Paper to Envelope 4 Close the right side door 6400 028...

Page 48: ...place 7 Insert up to 10 envelopes in Tray 1 with the flap side up For envelopes with the flap along the long edge load the envelopes with the flap toward the right side of Tray 1 Note To minimize wri...

Page 49: ...nd color and then select Confirm Note Make sure to turn the grey dials on the fuser back to the plain paper setting when finished printing envelopes to ensure good print quality Loading Paper in Tray...

Page 50: ...release the sides Width guides Press the tab extending from the top of the guide and move the guide so that the mark on the guide aligns with the paper size imprinted on the tray Repeat for the other...

Page 51: ...ingle sided printing Insert the side to be printed faceup with the top of the page toward the left of the tray 2 sided printing Insert side one facedown with the top of the page toward the right of th...

Page 52: ...entre 6400 Multifunction Printer User Guide 52 5 Push the tray completely into the printer 6 On the printer s control panel display select the paper size color and type in the tray and then select Con...

Page 53: ...ice agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representati...

Page 54: ...h windows or metal clasps they can damage the printer Damage caused by using unsupported envelopes is not covered under the Xerox warranty service agreement or Total Satisfaction Guarantee The Total S...

Page 55: ...sy paper you plan to use and remove the unused portion from the tray when you are finished printing Replace the unused portion in the original wrapper and seal for later use Rotate stock frequently Lo...

Page 56: ...or 2 sided printing page layout and print quality Printing Options for Windows on page 57 Setting Default Printing Options for Windows on page 58 Selecting Printing Options for an Individual Job in Wi...

Page 57: ...cy separators 2 sided printing Print quality Stapling and output destination if finisher installed Special Pages Covers Inserts Exception pages Layout Watermark Pages per sheet N Up Booklet layout Ori...

Page 58: ...o use special printing options for a particular job change the Printing Preferences before sending the job to the printer For example if you want to use the Enhanced print quality mode when printing a...

Page 59: ...options so that you can quickly apply them to future print jobs To save a set of printing options 1 Select the desired printing options from the drop down lists on the Print menu screen 2 Select Save...

Page 60: ...Gloss Heavyweight Gloss Postcards For a complete list of supported media sizes and types for 2 sided printing print the Paper Tips information page For more information see Recommended Media on page...

Page 61: ...ait Landscape or Rotated Landscape 3 Select 2 Sided Print or 2 Sided Print Flip on Short Edge See also Loading Paper in Tray 1 on page 43 Loading Paper in Tray 2 3 or 4 on page 49 Mac OS X version 10...

Page 62: ...lect the Paper Output tab 2 To change the paper select the arrow next to the Paper section and select the paper type from the list 3 To specify a tray select the tray in the Select by Tray menu 4 To s...

Page 63: ...le sheet of paper Print one two four six nine or 16 pages per side To print a multiple page document Windows 1 Select the Layout Watermark tab 2 Select the Pages Per Sheet N Up option 3 Click the butt...

Page 64: ...ded You can select a value from zero to 1 0 points Gutter Specifies the horizontal distance in points between the page images A point is 0 35 mm 1 72 in The following additional booklet printing optio...

Page 65: ...and White or Color Adjustments Macintosh 1 In the Print dialog box select Xerox Features and then the Color Options drop down list 2 Select the desired color correction from the available options Maki...

Page 66: ...ncreasing the yellow decreases the blue its complement and vice versa The sample images change as you move the sliders To track the adjustments and print the file name print quality mode and color set...

Page 67: ...he Automatic Color Correction Windows 1 Select the Advanced tab 2 Select Image Options and select Color Configuration 3 From the Color Configuration drop down menu select Custom 4 Make adjustments to...

Page 68: ...68 Printing in Black and White To print in black and white Windows 1 Select the Color Options tab 2 Select the Black and White option Macintosh 1 In the Print dialog box select Xerox Features and then...

Page 69: ...tray to use as the source for the insert pages To print insert pages Windows 1 Select the Special Pages tab 2 Select the insert option to use from the Add Inserts dialog box 3 Select the desired optio...

Page 70: ...No Covers Prints the first and last pages of your document from the same tray as the rest of your document Front Only Prints the first page on paper from the specified tray Back Only Prints the back...

Page 71: ...ect the Before document or After document option 3 Select the desired Cover Page Type standard classified confidential secret top secret or unclassified 4 Optionally enter required text in the Billing...

Page 72: ...use for the exception pages click the button to the right of the summary to open the paper selection drop down menu which contains the following menu items Other Size Select this menu item and then s...

Page 73: ...cifying Exception Page Characteristics Macintosh 1 In the Print dialog box select Xerox Features from the drop down list 2 Select the Special Pages drop down list 3 Click Add Exceptions 4 Select the d...

Page 74: ...he default is 100 percent To set the print scale Windows 1 Select the Paper Output tab 2 Click the button to the right of the Paper summary and select Other Size 3 Select an option from the Scale Opti...

Page 75: ...or background or blend with the print job Use a graphic for the watermark Use a time stamp for the watermark Note Not all applications support watermark printing Selecting Creating and Editing Waterm...

Page 76: ...from the Watermark drop down list To modify the watermark click the Edit button to display the Watermark Editor dialog box To create a new watermark select New and then use the Watermark Editor dialog...

Page 77: ...images horizontally on pages when printed To print a mirror image Windows 1 Select the Advanced tab 2 Select Yes for Mirrored Output under Image Options Macintosh 1 In the Print dialog box select Xer...

Page 78: ...5 To create and save a custom size Windows 1 Select the Paper Output tab 2 Click the button to the right of the Paper summary and select Other Size 3 In the Paper Size dialog box select New in the Out...

Page 79: ...rs in the lower right corner of your computer screen with the name of the job and the name of the printer where it was printed Note This feature is only available when your printer is connected to you...

Page 80: ...ur name and enter your 4 10 digit passcode on the control panel Printing Secure Jobs 1 Select Secure from the Job Type drop down menu 2 Enter a 4 10 digit passcode 3 Select OK and print the job Printi...

Page 81: ...Print Job to the Printer Stores the job on the printer so you can print it from the control panel The job is not deleted after printing 1 Select Saved Job from the Job Type drop down menu 2 Set optio...

Page 82: ...Printing WorkCentre 6400 Multifunction Printer User Guide 82...

Page 83: ...5 WorkCentre 6400 Multifunction Printer User Guide 83 Copying This chapter includes Basic Copying on page 84 Adjusting Copy Options on page 85 Managing Copy Functions on page 102...

Page 84: ...usting Copy Options on page 85 7 Press the green Start button on the right side of the control panel If you placed originals in the document feeder copying continues until the document feeder is empty...

Page 85: ...l document has color you can create copies in full color a single color or in black and white To select the output color 1 Access the Copy tab on the touch screen 2 If you want the output color of the...

Page 86: ...Center e Press the Save button in the upper right corner of the window 4 To reduce or enlarge the width and length of the image by different percentages a Press the More button in the lower left corne...

Page 87: ...ges on side 2 to be rotated 180 degrees select Rotate Side 2 Collating Copies When you make several copies of a multi page document you can have the copies automatically collated For example if you ar...

Page 88: ...on page 89 Adjusting the Contrast on page 89 Selecting Color Presets on page 89 Adjusting the Color Balance on page 90 Specifying the Original Type The scanner optimizes the image quality of the copie...

Page 89: ...Suppression 4 Press the Save button in the upper right corner of the window Adjusting the Contrast To reduce or increase the contrast of the copies 1 Access the Copy tab on the touch screen and then...

Page 90: ...for additional colors 5 Press the Save button in the upper right corner of the window Layout Adjustments Use the Layout Adjustment tab to change the following settings Specifying the Orientation of th...

Page 91: ...py either the left or right page or both pages as a single page Note You must use the document glass to make copies from books magazines or pamphlets Do not place bound originals in the document feede...

Page 92: ...er left corner of the window 5 Press the Save button in the upper right corner of the window Erasing the Edges of Copies You can clean the edges of your copies eliminating unwanted material from print...

Page 93: ...the light and dark areas in the images 5 Press the Save button in the upper right corner of the window Output Format Adjustments Use the Output Format tab to make the following changes Creating Bookl...

Page 94: ...or the covers 5 If you want to include both a front and back cover that use the same tray and printing option a On the left side of the Covers window select Front Back Same b In the middle of the wind...

Page 95: ...he upper left corner of the Chapter Starts window 5 Select either On Right Page front side of the paper or On Left Page 6 Press the Add button in the middle of the window That page is added to the lis...

Page 96: ...ray Note The paper used for the exception pages must be the same size as the paper used for the rest of the document You cannot specify exception pages if you have selected certain features such as bo...

Page 97: ...to position the page number in the header or footer f Press the Save button in the upper right corner of the Page Numbers window The symbol is shown on the sample page s on the right side of the Annot...

Page 98: ...ht side of the window press an arrow button to position the Bates Stamp in the header or footer g Press the Save button in the upper right corner of the Bates Stamp window The Bates Stamp location is...

Page 99: ...then press the Output Format tab 2 Press the Page Layout button 3 On the left side of the Page Layout window select Repeat Image 4 In the lower right corner of the window select the orientation of th...

Page 100: ...nals for that segment 4 Repeat Step 3 for each segment 5 When all of the segments have been programmed and scanned a If the Build Job window is not visible on the display screen press the Job Assembly...

Page 101: ...one of the available rows Note If you select an existing row you can replace that saved setting with your current settings 5 Enter the name to give your saved setting by using the keyboard image in t...

Page 102: ...he left side of the tab select Service Settings 5 In the list in the right side of the tab select Copy Service Settings 6 Select Feature Defaults 7 Make changes to the settings on the Copy tab Image Q...

Page 103: ...Erase Presets b To create a new preset select Available from the list of presets on the left side of the window select Name at the bottom of the window enter the name of the new preset in the keyboar...

Page 104: ...ses a different percentage for the width and length of the image select Independent X Y on the left side of the window enter the percentage to scale the width X value for the preset and enter the perc...

Page 105: ...n page 106 Sending a Fax on page 107 Server Fax on page 109 Sending an Internet Fax on page 111 Receiving Faxes on page 112 Selecting Fax Options on page 113 Managing Fax Functions on page 118 Adding...

Page 106: ...ough an Ethernet network to a fax server which sends the fax on to a fax machine phone number Internet Fax Document is scanned and emailed to a recipient email address Enabling and Configuring Fax Ser...

Page 107: ...must be entered into the Address Book before you can use it to send a fax See the System Administrator Guide for more information Note Chain Dialing can be done when viewing the list of Individual co...

Page 108: ...Faxing WorkCentre 6400 Multifunction Printer User Guide 108 See also Selecting Fax Options on page 113 Managing Fax Functions on page 118...

Page 109: ...ress field 2 After CentreWare IS loads select the Properties tab 3 Log in as a system administrator Enter the User ID admin and Password 1111 default and click Login 4 From the Services menu on the le...

Page 110: ...feeder first On the control panel press the Services Home button 2 Select the Server Fax icon 3 Enter A fax number phone number using the key pad or select Dialing Characters to use the touch screen...

Page 111: ...acedown on the document glass with the top of the page toward the left side of the printer Document Feeder Remove any staples and paper clips from pages and insert them face up in the document feeder...

Page 112: ...In Out button user name admin default password 1111 2 Press the Machine Status button 3 Select the Tools tab 4 Select Device Settings 5 Select Quick Setup Home from the list From here you can access t...

Page 113: ...n 1 On the control panel press the Fax button 2 Select Resolution and then select an option from the list displayed Standard Fine Super Fine Selecting the Original Type 1 On the control panel press th...

Page 114: ...ginal Size 1 On the control panel press the Fax button 2 Select the Layout Adjustment tab 3 Select Original Size 4 Select one of the following Auto Detect Preset Scan Areas Custom Scan Area Mixed Size...

Page 115: ...s To select the transmission speed for a fax 1 On the control panel press the Fax button 2 Select the Fax Options tab 3 Press the Starting Rate button to open the Starting Rate dialog box 4 Select an...

Page 116: ...4 Select one of the following options Off default On 5 Select Save when the changes are complete Faxing to a Mailbox Note A Mailbox needs to be setup prior to using this feature For instructions on s...

Page 117: ...te Polling 1 On the control panel press the Fax button 2 Select the Fax Options tab 3 Select Remote Polling 4 Select one of the following options Poll a Remote Fax Poll a Remote Mailbox 5 Select Save...

Page 118: ...Status button on the control panel 2 Select the Tools tab select Service Settings and then select Embedded Fax Settings 3 Select Setup Fax Reports from the list 4 Select Confirmation Reports 5 Select...

Page 119: ...nding faxes You can view the faxes waiting to be sent If needed you can clear one or more faxes To cancel documents from memory 1 On the control panel press the Job Status button 2 Select Scan Jobs an...

Page 120: ...1 Log in as a system administrator Press the Log In Out button user name admin default password 1111 2 Press the Machine Status button on the control panel 3 Select the Tools tab select Service Settin...

Page 121: ...as an aid in determining fax protocol problems To print the report 1 Log in as a system administrator Press the Log In Out button user name admin default password 1111 2 Press the Machine Status butt...

Page 122: ...ave group names to easily access them when you want to send a fax to a group Groups can include both individual and group entries once they have been set up Note Individual entries must be set up befo...

Page 123: ...ding Original Documents on page 126 Scan to Mailbox on page 127 Using the Xerox Scan Utility on page 132 Scan to File on page 145 Scan to E mail on page 146 Scan to Home on page 148 Setting Scan Optio...

Page 124: ...er supports the following scanning services Scan to mailbox scans a document and stores the image on the printer s hard drive Creating scan templates and downloading images to your computer using Xero...

Page 125: ...1 On the printer s control panel press the Machine Status button 2 Select Information Pages 3 Select Configuration Report then select Print 4 When the report prints select Close The printer s IP addr...

Page 126: ...page jobs Note For additional scanning information print the Scanning Guide Press the Machine Status button on the control panel then select Information Pages then Scanning Guide and then Print Using...

Page 127: ...Home button 3 On the control panel select Workflow Scanning 4 From All Templates select Local Templates and then select _PUBLIC Note When you scan a document to a mailbox the default settings create a...

Page 128: ...an be changed using the printer s control panel or at your computer using CentreWare IS Note Settings chosen using CentreWare IS can be overridden using the printer s control panel 7 The Document Mana...

Page 129: ...IP address see Printing a Configuration Report on page 125 3 Click the Scan tab 4 In the Display section click the Mailboxes button 5 To download images from the Default Public Folder a In the Scan t...

Page 130: ...onger need to be stored on the printer s hard drive Deleting unnecessary images allows space for new images You can delete files at your computer using CentreWare IS Note A low memory warning can be e...

Page 131: ...rovide you with this information or you can print a Configuration Report from the printer See Printing a Configuration Report on page 125 1 At your computer launch your Web browser 2 Type the printer...

Page 132: ...dden using the printer s control panel 4 The Document Management screen is displayed on the control panel If required select Enter Password for Folder and then enter your password using the keyboard o...

Page 133: ...Applications Xerox Xerox Scan Utility and double click on Xerox Scan Utility 2 Select the Scan Settings tab and then select the settings you want to use with the template Color or Black and White Orig...

Page 134: ...field b Enter the folder path where you want to save the file in the Save To field or click the Browse button to locate the folder c Select one of the following options Leave the Save a copy in Xerox...

Page 135: ...rt_2008 07 01_13 45 15 xxx If you enter the name report for several images that were scanned at varying times on July 1 2008 the new names are report_2008 07 01_13 45 15 xxx report_2008 07 01_13 45 25...

Page 136: ...select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning...

Page 137: ...ity If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing select Scanning and then select Xerox Scan...

Page 138: ...r Apple Mail or copy them to local or network folders This section includes Scan to Email Tab on page 138 Using an Email Profile for Scanned Image Attachments on page 138 Selecting New Email Settings...

Page 139: ...nned Image Attachments To send scanned images as attachments in an email without using a profile 1 Access the Xerox Scan Utility on your computer Windows Right click the Xerox Scan Utility icon in the...

Page 140: ...iew select Xerox Office Printing select Scanning and then select Xerox Scan Utility Macintosh Click the Xerox Scan Utility icon in the dock or Applications Xerox Xerox Scan Utility 2 Select the Copy t...

Page 141: ...8 select PDF as the file name extension and enter the new file name report in the Base File Name field the actual file name becomes report_2008 04 27_10 15 07 pdf 5 Enter the folder path where you wan...

Page 142: ...n a document a Select Insert b Select Picture c Select From Scanner or Camera d Select the scanner and then click the Custom Insert button The Xerox Scan Utility window displays thumbnails of the scan...

Page 143: ...the image you want to import Some applications enable you to import multiple images 5 To select more than one image hold down the Ctrl key on your keyboard as you select each image 6 To import all of...

Page 144: ...r keyboard as you select each image 3 To import all the images in a folder click the Select All check box 4 Click the Import button A copy of the image is transferred to the location selected in your...

Page 145: ...m administrator 4 The template defines the scan settings as well as the destination of the image To change any of the scan settings use the four tabs at the bottom of the control panel Output Color 2...

Page 146: ...5 to add additional recipients to the list When all recipients have been added to the list select Close 7 A default subject is provided for the email To change the subject select Subject and enter the...

Page 147: ...Message or Reply to e mail options 1 On the printer s control panel press the Services Home button 2 Select E Mail then select the E mail Options tab 3 Select File Name Message or Reply to then delet...

Page 148: ...your system administrator 3 The template defines the scan settings as well as the destination of the image To change any of the scan settings use the four tabs at the bottom of the control panel Outpu...

Page 149: ...tting precise control of the scanning process for critical applications Many of these advanced settings override the automatic settings They are selected using the printer s control panel Advanced Set...

Page 150: ...elp is available for each settings by pressing the printer s Help button Setting Use Image Options Choose from lightness darkness sharpness or color saturation Image Enhancement Choose from Background...

Page 151: ...b Assembly allows you to combine assorted sets of originals for assembly into a single print job To use Job Assembly 1 On the printer s control panel press the Services Home button 2 Select Workflow S...

Page 152: ...Scanning WorkCentre 6400 Multifunction Printer User Guide 152...

Page 153: ...e 6400 Multifunction Printer User Guide 153 Maintenance This chapter includes Maintenance and Cleaning on page 154 Ordering Supplies on page 166 Calibrating the Scanner on page 171 Moving the Printer...

Page 154: ...y cleaning aids on or in the printer Some pressurized air spray containers contain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners can result in a risk...

Page 155: ...o the printer s usage and billing information 1 On the printer s control panel press Machine Status 2 Select the Billing Information tab and then select Usage Counters The usage counters list is displ...

Page 156: ...der Rollers and Pad on page 160 Cleaning the Media Transfer Rollers for Tray 3 and Tray 4 on page 162 Cleaning the Laser Lenses on page 164 Cleaning the Document Glass and Document Cover To ensure opt...

Page 157: ...and control panel with a soft lint free cloth Use a cloth to clean the document feeder output trays paper trays and outside areas of your printer Keep the vents clear of dust and debris Use a cotton s...

Page 158: ...158 Cleaning the Media Feed Roller Tray 1 1 Open Tray 1 2 Press down on the center of the paper lifting plate until the left and right locking tabs lock into place 3 Clean the media feed roller by wi...

Page 159: ...re 6400 Multifunction Printer User Guide 159 4 Close the tray Cleaning the Media Feed Roller Trays 2 3 4 1 Pull out the tray 2 Clean the media feed roller by wiping it with a soft dry cloth 6400 026 1...

Page 160: ...00 Multifunction Printer User Guide 160 3 Close the tray Cleaning the Document Feeder Rollers and Pad 1 Open the document feeder cover 2 Clean both feeder rollers and pad with a dry lint free cloth 64...

Page 161: ...uide 161 3 Close the document feeder cover Cleaning the Duplex Feed Rollers 1 With Tray 1 open open the duplex cover 2 Clean the feed roller four rollers on the top four rollers on the bottom by wipin...

Page 162: ...eaning the Media Transfer Rollers for Tray 3 and Tray 4 Note Before opening the Tray 3 or Tray 4 right side door fold up Tray 1 1 Open the Tray 3 right side door or Tray 4 right side door 2 Clean the...

Page 163: ...Maintenance WorkCentre 6400 Multifunction Printer User Guide 163 3 Close the right side cover of Tray 3 or Tray 4 6400 086...

Page 164: ...s holder on the inside of the front door 3 With the foam pad facing down insert the laser lens cleaning tool into the cleaning port identified with a color triangle label for each of the 4 colors unti...

Page 165: ...Maintenance WorkCentre 6400 Multifunction Printer User Guide 165 6 Close the front door 6400 089...

Page 166: ...n the box Caution Use of toner other than Genuine Xerox Toner may affect print quality and printer reliability It is the only toner designed and manufactured under strict quality controls by Xerox for...

Page 167: ...der supplies from your local reseller or from the Xerox Supplies website at www xerox com office WC6400supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreemen...

Page 168: ...es When there are no more staples the Replace Staple Cartridge message will appear on the printer s control panel Replace the staple cartridge 1 Open the finisher front door 2 Extend the stapling asse...

Page 169: ...orkCentre 6400 Multifunction Printer User Guide 169 4 Pull out and remove the stapling unit 5 Remove the staple cartridge Discard or recycle it 6 Insert the new staple cartridge 6400 115 2 1 6400 166...

Page 170: ...aintenance WorkCentre 6400 Multifunction Printer User Guide 170 7 Replace the stapling unit 8 Push the stapling assembly back into the printer 9 Close the finisher front door 6400 117 6400 118 6400 11...

Page 171: ...tion procedure from the printer s control panel 2 Log in as a system administrator Press the Log In Out button user name admin default password 1111 3 On the control panel press the Machine Status but...

Page 172: ...per If the page is misaligned the calibration procedure will fail 12 On the control panel select Document Feeder Registration then press the Start button to scan the calibration page 13 Wait for the s...

Page 173: ...oid toner spillage Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the warranty service agreement or Total Satisfaction Guarantee Damage to th...

Page 174: ...Maintenance WorkCentre 6400 Multifunction Printer User Guide 174...

Page 175: ...trol Panel Messages on page 176 General Troubleshooting on page 177 Paper Feed Problems on page 181 Print Quality Problems on page 201 Copy and Scan Problems on page 214 Fax Problems on page 215 Getti...

Page 176: ...lems which prevent the full operation of the printer have associated fault codes these codes will help pinpoint the specific subsystem with the problem Current faults and fault history can be retrieve...

Page 177: ...page 179 Front Door Will Not Close on page 179 Right Side Door Will Not Close on page 180 Printer Does not Turn On Caution Plug the three wire cord with grounding prong directly into a grounded AC ou...

Page 178: ...the printer s control panel The printer is in ENERGY SAVE mode It takes time for printing to start in power saving mode The job is very complex Wait No action needed Probable Causes Solutions The pow...

Page 179: ...rrect date and time Ensure you have set the correct Date and Time on the control panel Probable Causes Solutions Media or settings are not correct Make sure that you are using correct media For more i...

Page 180: ...lose Probable Causes Solutions The fuser is missing or the green levers on the fuser are not locked Make sure that the green levers on the fuser are in the locked position The transfer belt is not pro...

Page 181: ...es on page 195 To avoid damage always remove misfed media gently without tearing it Try to remove the paper in the direction that the paper would normally feed Any piece of media left in the printer w...

Page 182: ...the printer and open the right side door Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on...

Page 183: ...roubleshooting WorkCentre 6400 Multifunction Printer User Guide 183 5 Close the right side door 6 Open Tray 1 and reload the media Clearing Paper Jams or Misfeeds from Tray 2 1 Fold up Tray 1 6400 106...

Page 184: ...2 Pull the lever and then open the right side door Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Finger...

Page 185: ...e misfed or damaged media 4 Open Tray 2 and remove any jammed or misfed media 5 Reload the media and close Tray 2 6 Close the right side door Clearing Paper Jams or Misfeeds in Tray 3 or 4 1 Fold up T...

Page 186: ...ng illustrations show a jam at Tray 3 4 Flip open the inner guide and carefully pull out the jammed media 5 Open Tray 3 or 4 Remove misfed or damaged media and close the tray 6 Close the right side do...

Page 187: ...re 6400 Multifunction Printer User Guide 187 2 Open the duplex cover 3 Carefully pull out the jammed media 4 Close the duplex cover 5 Close Tray 1 Clearing Paper Jams in the Fuser 1 Fold up Tray 1 640...

Page 188: ...raise the control panel Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on these surfaces ma...

Page 189: ...Multifunction Printer User Guide 189 6 Lower the control panel and close the front door 7 Push the green levers down 8 Close the right side door Note The door will not close if the green levers are no...

Page 190: ...the green tab and carefully pull out the jammed media 2 Remove the originals from the document feeder and the catch tray 3 Close the jam access door on the document feeder 4 Lift the document feeder...

Page 191: ...Warning The area around the fuser may be hot Use caution to avoid injury Note Be careful to not touch the transfer belt or the transfer roller Fingerprints on these surfaces may degrade print quality...

Page 192: ...Carefully remove the jammed media 4 Close the right side door Clearing a Paper Jam Behind the Control Panel 1 Open the front door and raise the control panel 2 Carefully remove any jammed media 3 Lowe...

Page 193: ...Multifunction Printer User Guide 193 Clearing Paper Jams in the Finisher Jam in Finisher Transport Area or Sub Tray 1 Open the finisher top cover 2 Carefully pull out the jammed media 3 Close the fini...

Page 194: ...section of the finisher follow the procedure described below 1 Open the finisher top cover 2 Turn the knob inside clockwise to feed the paper into the main output tray 3 When the media is in the main...

Page 195: ...ing Jammed Staples To clear jammed staples follow the procedure described below 1 Open the finisher front door 2 Extend the stapling assembly Note The stapling assembly cannot be removed from the prin...

Page 196: ...the guide for the staple cartridge up and then remove any jammed staples 5 Return the guide to its original position and then install the stapling unit 6 Slide the stapling assembly back into the prin...

Page 197: ...printing to avoid static buildup Adjust the media guides in all trays after inserting the media A guide that is not properly adjusted can cause poor print quality media misfeeds skewed prints and pri...

Page 198: ...equently in one area that area may need to be cleaned or repaired This section contains help on the following problems The Printer Pulls Multiple Sheets Together on page 199 Paper Jam Message Stays On...

Page 199: ...ses Solutions Some paper remains jammed in the printer Recheck the media path and make sure that you have removed all of the jammed paper For more information see Understanding the Media Path on page...

Page 200: ...wrinkled media is loaded in the tray Remove the media smooth it out and reload it If it still misfeeds do not use that media The media is moist from humidity Remove the moist media and replace it with...

Page 201: ...ner print cartridge s for many models of equipment have been designed to cease functioning at a predetermined point Note Grayscale images printed with the composite black setting count as color pages...

Page 202: ...From the menu select Image Position and follow the instructions on the screen Calibrating the Image Quality 1 Press the Machine Status button on the control panel 2 Select the Tools tab select Troubl...

Page 203: ...age 211 Image Prints with Defects on page 211 Lateral Lines or Bands Print on Image on page 212 Colors Look Wrong on page 212 Colors Do Not Register Properly on page 213 Colors Reproduce Poorly on pag...

Page 204: ...is damaged replace it One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged replace it Probable Causes Solutions The cop...

Page 205: ...the color calibration procedure For more information see Setting Color Calibration on page 202 Probable Causes Solutions One or more of the imaging units may be defective Remove the imaging units one...

Page 206: ...sted for envelope printing Rotate both grey dials on the fuser to the paper setting Probable Causes Solutions One or more of the toner cartridges may be defective or low Remove the toner cartridges an...

Page 207: ...ng used Use Xerox approved media See Supported Media on page 41 One or more of the toner cartridges may be defective Remove the toner cartridges and check each for damage If one or more is damaged rep...

Page 208: ...dials on the fuser to the paper setting The media is moist from humidity Remove the moist media and replace it with new dry media Unsupported media wrong size thickness type etc is being used Use Xero...

Page 209: ...both grey dials on the fuser to the paper setting Unsupported media wrong size thickness type etc is being used Use Xerox approved media See Supported Media on page 41 Media type is set incorrectly Wh...

Page 210: ...er accumulation Replace if necessary The media path is dirty with toner Print several blank sheets and the excess toner should disappear Foreign material has entered the printer Check the transfer bel...

Page 211: ...path and remove any foreign material One or more of the imaging units may be defective Remove the imaging units one at a time and check for damage If it is damaged replace it Probable Causes Solutions...

Page 212: ...Perform the Altitude Adjustment procedure For more information see Adjusting for High Altitude Locations on page 202 Probable Causes Solutions The printer is not level Place the printer on a flat har...

Page 213: ...and replace it with new dry media The printer is not correctly calibrated Perform the Image Quality calibration Tools Troubleshooting Image Quality Calibration Probable Causes Solutions One or more of...

Page 214: ...er the debris creating lines or streaks Clean all glass surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document glass When scanning the de...

Page 215: ...to the following table and then perform the indicated operation If the fax still cannot be sent or received correctly even after performing the described operations contact your service representative...

Page 216: ...em with the telephone connection Check the telephone line and then try sending the fax again There may be a problem with the caller s fax machine Make a copy to check that this printer is operating co...

Page 217: ...ng job to complete This will increase available memory An image is reduced on a transmission The paper supply at the receiving fax may not match the original size sent Confirm the original size of the...

Page 218: ...aid in determining fax protocol problems To print the report 1 Log in as a system administrator Press the Log In Out button user name admin default password 1111 2 Press the Machine Status button 3 Se...

Page 219: ...f the control panel to view additional information about the message or menu displayed Fax and Scan Alerts Alerts provide messages and instructions for helping the user solve problems that may arise w...

Page 220: ...st Online Support Assistant driver downloads documentation video tutorials and much more www xerox com office WC6400support Supplies for your printer www xerox com office WC6400supplies A resource for...

Page 221: ...s chapter includes Physical Specifications on page 222 Environmental Specifications on page 223 Electrical Specifications on page 224 Performance Specifications on page 225 Controller Specifications o...

Page 222: ...mm 17 6 in Depth 520 7 mm 20 5 in Height 109 9 mm 4 3 in Weight 6 1 kg 13 4 lb Optional Finisher Width 478 mm 18 8 in Depth 461 mm 18 1 in Height 355 6 mm 14 0 in Weight 9 8 kg 21 6 lb Clearance Requi...

Page 223: ...Environmental Specifications Temperature Storage 20 to 40 C 4 to 104 F Operating 10 to 32 C 50 to 90 F Optimum Performance 15 to 25 C 59 to 77 F Relative Humidity Storage 15 to 85 non condensing Oper...

Page 224: ...Product Specifications WorkCentre 6400 Multifunction Printer User Guide 224 Electrical Specifications 110 120 VAC 50 60 Hz 220 240 VAC 50 60 Hz Inrush Current maximum of 100A and 10ms half cycle...

Page 225: ...e Specifications Resolution Maximum Resolution 2400 x 600 dpi Print Speed Color 32 ppm duplex 19 4 ppm Monochrome 37 ppm duplex 22 5 ppm Copy Speed Color 30 cpm 600 x 300 dpi Black and White 35 cpm 60...

Page 226: ...pecifications WorkCentre 6400 Multifunction Printer User Guide 226 Controller Specifications Processor RISC CPU 800 MHz Memory 1 GB DDR SDRAM Interfaces Ethernet 10 100 1000Base TX Universal Serial Bu...

Page 227: ...6400 Multifunction Printer User Guide 227 Regulatory Information This chapter includes Basic Regulations on page 228 Copy Regulations on page 230 Fax Regulations on page 233 Material Safety Data Sheet...

Page 228: ...ial area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio o...

Page 229: ...oduct can be obtained from Xerox Ozone Release During print operation a small quantity of ozone is released This amount is not large enough to harm anyone adversely However be sure the room where the...

Page 230: ...stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provi...

Page 231: ...der certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions 1 Current bank notes or current paper money 2 Obligations or securities of a gov...

Page 232: ...onsult your solicitor Other Countries Copying certain documents may be illegal in your country Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions Curre...

Page 233: ...e Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant...

Page 234: ...tive or an authorized Xerox Service provider This applies at any time during or after the service warranty period If unauthorized repair is performed the remainder of the warranty period is null and v...

Page 235: ...ncil Decision 1999 5 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countrie...

Page 236: ...aling when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should...

Page 237: ...aterial Safety Data Sheets For Material Safety Data information regarding your WorkCentre 6400 printer go to North America www xerox com msds European Union www xerox com environment_europe For the Cu...

Page 238: ...Regulatory Information WorkCentre 6400 Multifunction Printer User Guide 238...

Page 239: ...n Printer User Guide 239 Recycling and Disposal This chapter includes recyling and disposal guidelines and information for All Countries on page 240 European Union on page 240 North America on page 24...

Page 240: ...ntaining devices such as batteries Special handling may apply please see www dtsc ca gov hazardouswaste perchlorate European Union Some equipment may be used in both a domestic household and a profess...

Page 241: ...ational procedures These symbols on the products and or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste For prop...

Page 242: ...d service facility North America Xerox operates an equipment takeback and reuse recycle program Contact your Xerox sales representative 1 800 ASK XEROX to determine whether this Xerox product is part...

Page 243: ...Ethernet 30 USB 30 consumables 166 control panel 22 features and layout 22 information pages 25 Menu Map 25 status messages 167 warnings 167 controller specifications 226 copy scan problems 214 cover...

Page 244: ...video tutorials 27 web links 27 information pages 24 25 Menu Map 25 printing 25 insert pages printing 69 installing printer drivers Windows 2000 or newer 34 J jams staples 195 job completion notifica...

Page 245: ...resources 27 maximum print speed 20 maximum resolution dpi 20 moving 173 physical specifications 222 recycling 240 safety requirements 11 standard features 20 supplies 14 trays 20 printer driver inst...

Page 246: ...ng 74 scan to home 148 scanning loading documents 126 options 149 overview 124 scan to home 148 setting up template 132 template 132 to email 146 to file 145 using CentreWare IS 125 secure print job 8...

Page 247: ...ter drivers for Windows 2000 or later 34 Network connection 34 Windows 2000 or newer USB Connection 34 35 X Xerox warranty 173 Xerox Scan Utility scan template setup feature 132 scan to email feature...

Page 248: ...Index WorkCentre 6400 Multifunction Printer User Guide 248...

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