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08/2012
3-6
WorkCentre 5021/5019
IQ3, IQ4
Initial Issue
Image Quality
IQ3 Low Image Density RAP
Overall low density of images.
Procedure
Check for contamination on the Platen Glass. The Platen Glass is clean.
Y
N
Clean any contamination on the Platen. If it is very dirty, replace the Top Cover (
PL 1.2
)
(
REP 1.2.1
).
Check the drum ground contact point for contamination and distortion. The drum ground
contact point is clean and there is no distortion.
Y
N
Clean the drum ground contact point. Correct the distortion.
Remove the Drum Cartridge (
PL 8.1
) (
REP 8.1.1
) and reinstall it. Turn the power OFF then ON
and print. The problem reoccurs.
Y
N
End
Enter the Diag Mode and set '30' into Chain-Link 752-350. Then, set '10' into Chain-Link 752-
230. Exit from the Diag Mode and make a printout.
If the problem reoccurs, enter the Diag Mode again, set '20' into Chain-Link 752-230, and
make another printout. (The maximum value that can be set for 752-230 is '30').
Install the new Drum Cartridge (
PL 8.1
) (
REP 8.1.1
) securely. Turn the power OFF then ON
and print. The problem reoccurs.
Y
N
End
Print a page that is entirely black. During the print cycle, turn OFF the power after the feeding
sound is heard. (i.e. forcing to stop the transfer in mid-progress). Check the surface of the
Drum. There is a considerable amount of toner left on the surface of the drum.
Y
N
Replace the ESS/MCU PWB (
PL 18.1
) (
REP 18.1.1
).
Replace the BTR Roll (
PL 6.1
) (
REP 4.1.1
), followed by the HVPS (
PL 18.1
) (
REP 18.1.2
) and
the ESS/MCU PWB (
PL 18.1
) (
REP 18.1.1
).
IQ4 Wrinkled Image RAP
The printed paper is creased, folded or torn.
Procedure
Check the paper type. Paper used is within specifications.
Y
N
Use paper within specifications.
Use paper from a freshly opened packet. The problem reoccurs.
Y
N
End
Remove the Fusing Unit (
PL 7.1
) (
REP 7.1.1
) and reinstall it. Turn the power OFF then ON and
print. The problem reoccurs.
Y
N
End
Check for foreign substances and distortion in the paper transport path. No distortion or for-
eign substances are found in the paper transport path.
Y
N
Remove the foreign substances. Correct the distortion.
Replace the Fusing Unit (
PL 7.1
) (
REP 7.1.1
).
Summary of Contents for WorkCentre 5019
Page 17: ...08 2012 2 6 WorkCentre 5021 5019 2 1 3 Initial Issue Status Indicator RAPs ...
Page 19: ...08 2012 2 8 WorkCentre 5021 5019 2 2 1 1 Initial Issue Status Indicator RAPs ...
Page 21: ...08 2012 2 10 WorkCentre 5021 5019 003 500 795 003 951 Initial Issue Status Indicator RAPs ...
Page 23: ...08 2012 2 12 WorkCentre 5021 5019 004 345 Initial Issue Status Indicator RAPs ...
Page 33: ...08 2012 2 22 WorkCentre 5021 5019 023 600 Initial Issue Status Indicator RAPs ...
Page 37: ...08 2012 2 26 WorkCentre 5021 5019 041 210 211 Initial Issue Status Indicator RAPs ...
Page 39: ...08 2012 2 28 WorkCentre 5021 5019 042 325 614 Initial Issue Status Indicator RAPs ...
Page 41: ...08 2012 2 30 WorkCentre 5021 5019 045 310 045 313 Initial Issue Status Indicator RAPs ...
Page 43: ...08 2012 2 32 WorkCentre 5021 5019 061 321 061 325 Initial Issue Status Indicator RAPs ...
Page 47: ...08 2012 2 36 WorkCentre 5021 5019 071 105 Initial Issue Status Indicator RAPs ...
Page 51: ...08 2012 2 40 WorkCentre 5021 5019 075 135 Initial Issue Status Indicator RAPs ...
Page 57: ...08 2012 2 46 WorkCentre 5021 5019 092 660 668 092 910 Initial Issue Status Indicator RAPs ...
Page 59: ...08 2012 2 48 WorkCentre 5021 5019 093 312 093 912 Initial Issue Status Indicator RAPs ...
Page 61: ...08 2012 2 50 WorkCentre 5021 5019 095 910 Initial Issue Status Indicator RAPs ...
Page 63: ...08 2012 2 52 WorkCentre 5021 5019 116 321 116 377 Initial Issue Status Indicator RAPs ...
Page 65: ...08 2012 2 54 WorkCentre 5021 5019 117 326 Initial Issue Status Indicator RAPs ...
Page 67: ...08 2012 2 56 WorkCentre 5021 5019 123 314 Initial Issue Status Indicator RAPs ...
Page 75: ...08 2012 2 64 WorkCentre 5021 5019 2 2 4 8 Initial Issue Status Indicator RAPs ...
Page 89: ...08 2012 3 14 WorkCentre 5021 5019 IQ15 Initial Issue Image Quality ...
Page 106: ...08 2012 4 4 WorkCentre 5021 5019 4 1 Initial Issue Disassembly Assembly and Adjustment ...
Page 116: ...08 2012 4 14 WorkCentre 5021 5019 REP 1 6 1 Initial Issue Repairs and Adjustments ...
Page 118: ...08 2012 4 16 WorkCentre 5021 5019 REP 2 1 1 Initial Issue Repairs and Adjustments ...
Page 122: ...08 2012 4 20 WorkCentre 5021 5019 REP 4 1 1 Initial Issue Repairs and Adjustments ...
Page 124: ...08 2012 4 22 WorkCentre 5021 5019 REP 6 1 1 Initial Issue Repairs and Adjustments ...
Page 126: ...08 2012 4 24 WorkCentre 5021 5019 REP 7 1 1 Initial Issue Repairs and Adjustments ...
Page 130: ...08 2012 4 28 WorkCentre 5021 5019 REP 8 2 1 REP 8 2 2 Initial Issue Repairs and Adjustments ...
Page 162: ...08 2012 4 60 WorkCentre 5021 5019 REP 19 2 1 Initial Issue Repairs and Adjustments ...
Page 190: ...08 2012 4 88 WorkCentre 5021 5019 ADJ 1 3 2 Initial Issue Repairs and Adjustments ...
Page 192: ...08 2012 4 90 WorkCentre 5021 5019 ADJ 8 1 1 Initial Issue Repairs and Adjustments ...
Page 198: ...08 2012 4 96 WorkCentre 5021 5019 ADJ 18 2 2 Initial Issue Repairs and Adjustments ...
Page 209: ...08 2012 5 6 WorkCentre 5021 5019 5 1 4 5 1 5 Initial Issue Parts List ...
Page 267: ...08 2012 5 64 WorkCentre 5021 5019 99 8 Initial Issue Parts List ...
Page 293: ...08 2012 6 24 WorkCentre 5021 5019 6 1 28 6 1 29 Initial Issue General Procedures ...
Page 295: ...08 2012 6 26 WorkCentre 5021 5019 6 2 1 6 2 2 Initial Issue General Procedures ...
Page 299: ...08 2012 6 30 WorkCentre 5021 5019 6 3 1 3 Initial Issue General Procedures ...
Page 303: ...08 2012 6 34 WorkCentre 5021 5019 6 3 2 3 Initial Issue General Procedures ...
Page 305: ...08 2012 6 36 WorkCentre 5021 5019 6 3 3 Initial Issue General Procedures ...
Page 317: ...08 2012 6 48 WorkCentre 5021 5019 6 3 6 Initial Issue General Procedures ...
Page 319: ...08 2012 6 50 WorkCentre 5021 5019 6 3 7 Initial Issue General Procedures ...
Page 325: ...08 2012 6 56 WorkCentre 5021 5019 6 3 10 Initial Issue General Procedures ...
Page 327: ...08 2012 6 58 WorkCentre 5021 5019 6 3 11 Initial Issue General Procedures ...
Page 331: ...08 2012 6 62 WorkCentre 5021 5019 6 3 13 Initial Issue General Procedures ...
Page 335: ...08 2012 6 66 WorkCentre 5021 5019 6 3 14 Initial Issue General Procedures ...
Page 337: ...08 2012 6 68 WorkCentre 5021 5019 6 3 15 Initial Issue General Procedures ...
Page 347: ...08 2012 6 78 WorkCentre 5021 5019 6 3 17 Initial Issue General Procedures ...
Page 353: ...08 2012 6 84 WorkCentre 5021 5019 6 3 19 Initial Issue General Procedures ...
Page 355: ...08 2012 6 86 WorkCentre 5021 5019 6 3 20 Initial Issue General Procedures ...
Page 358: ...08 2012 6 89 WorkCentre 5021 5019 6 4 1 3 General Procedures Initial Issue ...
Page 359: ...08 2012 6 90 WorkCentre 5021 5019 6 4 1 3 Initial Issue General Procedures ...
Page 377: ...08 2012 6 108 WorkCentre 5021 5019 6 4 3 Initial Issue General Procedures ...
Page 393: ...08 2012 7 10 WorkCentre 5021 5019 7 1 2 Initial Issue Wiring Data ...
Page 415: ...08 2012 7 32 WorkCentre 5021 5019 4 5 Initial Issue Wiring Data ...
Page 423: ...08 2012 7 40 WorkCentre 5021 5019 CH2 1 Initial Issue Wiring Data ...
Page 427: ...08 2012 7 44 WorkCentre 5021 5019 CH3 3 Initial Issue Wiring Data ...
Page 429: ...08 2012 7 46 WorkCentre 5021 5019 CH4 1 Initial Issue Wiring Data ...
Page 437: ...08 2012 7 54 WorkCentre 5021 5019 CH5 7 Initial Issue Wiring Data ...