08/2012
1-7
WorkCentre 5021/5019
1.5
Service Call Procedure
Initial Issue
1.4 TRIM Check List
C: Perform checking. Clean, replace, or feed if necessary.
O: Always perform cleaning and checking.
*: Always perform replacement service at the specified interval.
1.5 Periodic Replacement Parts/Consumables List
When servicing, check the number of copies and number of fed sheets for the consumables
and parts that require periodical cleaning/replacement. Clean or replace them if necessary.
The history can be checked by printing the Maintenance Report or by checking the approriate
counter in [HFSI Read / Clear] in CE Mode (
6.4.2.9
HFSI Read / Clear).
For the items that cannot be checked in CE Mode, clean or replace them according to the
replacement intervals (standard PV).
CAUTION
Do not place the imaging materials, such as the Toner and the Drum, in the car for a long time.
NOTE: Clean the Platen Glass with a Platen Wax Cleaner 499D 00194 (194D) every 10K
Feeds.
Table 1
No.
Servicing Items
Every
time
Service Details
1.1
Pre-servicing Check
(Check the machine
operation sound)
C
•
Activate the machine and check that abnormal
noise is not heard.
1.2
Pre-servicing Check
(Copy and print the
Test Chart)
C
•
Make several sheets of copies using the Test
Chart (499T 00247), then check the quality of
the copies.
2
Clean the interior of the
machine
(Clean the paper trans-
port system)
C
•
Clean any paper dust and toner residue in the
paper path and on the jam sensor.
•
Especially, clean the operation section of the
operator carefully.
3
Cleaning the IIT
C
•
Clean the Platen Glass surface and the Platen
Cushion with the optical cleaning cloth.
•
Clean the Reflector, back of the Platen Glass,
mirrors and lens with the optical cleaning cloth.
4
Clean the DADF
C
•
Clean the Feed Roll, Nudger Roll, and Retard
Roll with a cloth that has been wrung dry.
•
Clean the DADF Platen Glass with the optical
cleaning cloth.
5
Safety Check
O
•
Make sure that the power plug is plugged in
properly.
•
Make sure that the power cords are not
cracked and no wires are exposed.
•
Make sure that no extension cord with insuffi-
cient length or power cord outside the specifi-
cation, such as an off-the-shelf power strip, is
being used.
•
Make sure that a single socket does not have
multiple power plugs plugged into it.
6.1
Post-servicing check
(Copy Quality Check)
C
•
Make several sheets of copies using the Test
Chart (499T 00247), then check if the quality
satisfies the specification.
6.2
Post-servicing check
(Check the machine
operation)
C
•
Check the paper feed and abnormal noise.
6.3
Post-servicing check
(Check the meter)
C
•
Create the Service Log and Service Report.
Table 1
No
Parts/Consumables
Name/PL No.
HFSI
[Chain-
Link]
Replacement
Interval
Check the counter
1
Tray 1 Feed No.
Tray 1 Feed Roll / Retard
Pad
(
PL 9.2
)
950-803
50,000PV
1 Feed = 1 Count Up.
Replace both at the same
time.
2
Tray 2 Feed No.
Tray 2 Feed Roll/Nudger
Roll/Retard Roll
(
PL 10.3
)
950-804
300,000PV
1 Feed = 1 Count Up.
Replace all 3 at the same
time.
3
MSI Feed Count
MSI Feed Roll/MSI Nudger
Roll/MSI Retard Pad
(
PL 13.3
)
950-802
50,000PV
1 Feed = 1 Count Up.
Replace all 3 at the same
time.
4
Fusing Unit
(
PL 7.1
)
950-801
175,000PV
1 pass through the Fusing Unit
Exit Sensor = 1 Count Up.
5
BTR Unit
(
PL 6.1
)
950-800
100,000PV
1 pass through the Fusing Unit
Exit Sensor = 1 Count Up.
6
Document Feed No.
DADF Feed Roll/Nudger
Roll
(
PL 56.5
)
DADF Retard Pad
(
PL 56.13
)
955-806
200,000PV
Replace the Feed Roll,
Nudger Roll, and Retard Pad
at the same time.
NOTE: Clean the Platen Glass
with a Platen Wax Cleaner
499D 00914 (194D) every 10K
Feeds.
7
Toner Cartridge
(
PL 8.1
)
-
9,000PV
8
Drum Cartridge *1
(
PL 8.1
)
950-807
343k cycle
<Refer-
ence>75KPV*1@18PPM /
80KPV*1@20PPM
Summary of Contents for WorkCentre 5019
Page 17: ...08 2012 2 6 WorkCentre 5021 5019 2 1 3 Initial Issue Status Indicator RAPs ...
Page 19: ...08 2012 2 8 WorkCentre 5021 5019 2 2 1 1 Initial Issue Status Indicator RAPs ...
Page 21: ...08 2012 2 10 WorkCentre 5021 5019 003 500 795 003 951 Initial Issue Status Indicator RAPs ...
Page 23: ...08 2012 2 12 WorkCentre 5021 5019 004 345 Initial Issue Status Indicator RAPs ...
Page 33: ...08 2012 2 22 WorkCentre 5021 5019 023 600 Initial Issue Status Indicator RAPs ...
Page 37: ...08 2012 2 26 WorkCentre 5021 5019 041 210 211 Initial Issue Status Indicator RAPs ...
Page 39: ...08 2012 2 28 WorkCentre 5021 5019 042 325 614 Initial Issue Status Indicator RAPs ...
Page 41: ...08 2012 2 30 WorkCentre 5021 5019 045 310 045 313 Initial Issue Status Indicator RAPs ...
Page 43: ...08 2012 2 32 WorkCentre 5021 5019 061 321 061 325 Initial Issue Status Indicator RAPs ...
Page 47: ...08 2012 2 36 WorkCentre 5021 5019 071 105 Initial Issue Status Indicator RAPs ...
Page 51: ...08 2012 2 40 WorkCentre 5021 5019 075 135 Initial Issue Status Indicator RAPs ...
Page 57: ...08 2012 2 46 WorkCentre 5021 5019 092 660 668 092 910 Initial Issue Status Indicator RAPs ...
Page 59: ...08 2012 2 48 WorkCentre 5021 5019 093 312 093 912 Initial Issue Status Indicator RAPs ...
Page 61: ...08 2012 2 50 WorkCentre 5021 5019 095 910 Initial Issue Status Indicator RAPs ...
Page 63: ...08 2012 2 52 WorkCentre 5021 5019 116 321 116 377 Initial Issue Status Indicator RAPs ...
Page 65: ...08 2012 2 54 WorkCentre 5021 5019 117 326 Initial Issue Status Indicator RAPs ...
Page 67: ...08 2012 2 56 WorkCentre 5021 5019 123 314 Initial Issue Status Indicator RAPs ...
Page 75: ...08 2012 2 64 WorkCentre 5021 5019 2 2 4 8 Initial Issue Status Indicator RAPs ...
Page 89: ...08 2012 3 14 WorkCentre 5021 5019 IQ15 Initial Issue Image Quality ...
Page 106: ...08 2012 4 4 WorkCentre 5021 5019 4 1 Initial Issue Disassembly Assembly and Adjustment ...
Page 116: ...08 2012 4 14 WorkCentre 5021 5019 REP 1 6 1 Initial Issue Repairs and Adjustments ...
Page 118: ...08 2012 4 16 WorkCentre 5021 5019 REP 2 1 1 Initial Issue Repairs and Adjustments ...
Page 122: ...08 2012 4 20 WorkCentre 5021 5019 REP 4 1 1 Initial Issue Repairs and Adjustments ...
Page 124: ...08 2012 4 22 WorkCentre 5021 5019 REP 6 1 1 Initial Issue Repairs and Adjustments ...
Page 126: ...08 2012 4 24 WorkCentre 5021 5019 REP 7 1 1 Initial Issue Repairs and Adjustments ...
Page 130: ...08 2012 4 28 WorkCentre 5021 5019 REP 8 2 1 REP 8 2 2 Initial Issue Repairs and Adjustments ...
Page 162: ...08 2012 4 60 WorkCentre 5021 5019 REP 19 2 1 Initial Issue Repairs and Adjustments ...
Page 190: ...08 2012 4 88 WorkCentre 5021 5019 ADJ 1 3 2 Initial Issue Repairs and Adjustments ...
Page 192: ...08 2012 4 90 WorkCentre 5021 5019 ADJ 8 1 1 Initial Issue Repairs and Adjustments ...
Page 198: ...08 2012 4 96 WorkCentre 5021 5019 ADJ 18 2 2 Initial Issue Repairs and Adjustments ...
Page 209: ...08 2012 5 6 WorkCentre 5021 5019 5 1 4 5 1 5 Initial Issue Parts List ...
Page 267: ...08 2012 5 64 WorkCentre 5021 5019 99 8 Initial Issue Parts List ...
Page 293: ...08 2012 6 24 WorkCentre 5021 5019 6 1 28 6 1 29 Initial Issue General Procedures ...
Page 295: ...08 2012 6 26 WorkCentre 5021 5019 6 2 1 6 2 2 Initial Issue General Procedures ...
Page 299: ...08 2012 6 30 WorkCentre 5021 5019 6 3 1 3 Initial Issue General Procedures ...
Page 303: ...08 2012 6 34 WorkCentre 5021 5019 6 3 2 3 Initial Issue General Procedures ...
Page 305: ...08 2012 6 36 WorkCentre 5021 5019 6 3 3 Initial Issue General Procedures ...
Page 317: ...08 2012 6 48 WorkCentre 5021 5019 6 3 6 Initial Issue General Procedures ...
Page 319: ...08 2012 6 50 WorkCentre 5021 5019 6 3 7 Initial Issue General Procedures ...
Page 325: ...08 2012 6 56 WorkCentre 5021 5019 6 3 10 Initial Issue General Procedures ...
Page 327: ...08 2012 6 58 WorkCentre 5021 5019 6 3 11 Initial Issue General Procedures ...
Page 331: ...08 2012 6 62 WorkCentre 5021 5019 6 3 13 Initial Issue General Procedures ...
Page 335: ...08 2012 6 66 WorkCentre 5021 5019 6 3 14 Initial Issue General Procedures ...
Page 337: ...08 2012 6 68 WorkCentre 5021 5019 6 3 15 Initial Issue General Procedures ...
Page 347: ...08 2012 6 78 WorkCentre 5021 5019 6 3 17 Initial Issue General Procedures ...
Page 353: ...08 2012 6 84 WorkCentre 5021 5019 6 3 19 Initial Issue General Procedures ...
Page 355: ...08 2012 6 86 WorkCentre 5021 5019 6 3 20 Initial Issue General Procedures ...
Page 358: ...08 2012 6 89 WorkCentre 5021 5019 6 4 1 3 General Procedures Initial Issue ...
Page 359: ...08 2012 6 90 WorkCentre 5021 5019 6 4 1 3 Initial Issue General Procedures ...
Page 377: ...08 2012 6 108 WorkCentre 5021 5019 6 4 3 Initial Issue General Procedures ...
Page 393: ...08 2012 7 10 WorkCentre 5021 5019 7 1 2 Initial Issue Wiring Data ...
Page 415: ...08 2012 7 32 WorkCentre 5021 5019 4 5 Initial Issue Wiring Data ...
Page 423: ...08 2012 7 40 WorkCentre 5021 5019 CH2 1 Initial Issue Wiring Data ...
Page 427: ...08 2012 7 44 WorkCentre 5021 5019 CH3 3 Initial Issue Wiring Data ...
Page 429: ...08 2012 7 46 WorkCentre 5021 5019 CH4 1 Initial Issue Wiring Data ...
Page 437: ...08 2012 7 54 WorkCentre 5021 5019 CH5 7 Initial Issue Wiring Data ...