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Getting Help
Your printer includes utilities and resources to help you troubleshoot printing problems.
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When a warning condition occurs, the printer alerts you of the problem. A message appears on the
control panel and the LED status light on the control panel flashes amber or red. Warning alerts
inform you about printer conditions, such as low supplies or open doors, that require your attention. If
more than one warning condition occurs, only one warning message appears on the control panel at
a time.
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When an error condition occurs, a message appears on the control panel to inform you of the
problem. Error messages warn you about printer conditions that prevent the printer from printing or
degrade printing performance. If more than one error occurs, only one is displayed on the control
panel.
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Your printer has a set of reports that you can print. These reports include the Demonstration Print
page and the Error History report that can assist you in troubleshooting certain problems. The
Demonstration Print page prints an image to show print quality. You can use this page to
troubleshoot print-quality issues with the printer. The Error History report prints information on the
most recent printer errors.
For more information, refer to
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1. At the printer control panel, press the
Home
button.
2. Touch
Device
→
About
→
Information Pages
.
3. To print an information page, touch the needed page.
4. To return to the Home screen, press the
Home
button.
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1. At the printer control panel, press the
Home
button.
2. To print the Error History Report, touch
Device
→
Support
→
Support Pages
→
Error History Report
.
3. To return to the Home screen, press the
Home
button.
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Assssiissttaanntt
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation issues, and more.
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Xerox
®
VersaLink
®
C8000W Color Printer
User Guide
Summary of Contents for VersaLink C8000W
Page 1: ...Version 1 0 September 2020 702P08317 Xerox VersaLink C8000W Color Printer User Guide...
Page 62: ...62 Xerox VersaLink C8000W Color Printer User Guide Customize and Personalize...
Page 78: ...78 Xerox VersaLink C8000W Color Printer User Guide Xerox Apps...
Page 106: ...106 Xerox VersaLink C8000W Color Printer User Guide Printing...
Page 144: ...144 Xerox VersaLink C8000W Color Printer User Guide Paper and Media...
Page 232: ...232 Xerox VersaLink C8000W Color Printer User Guide Troubleshooting...
Page 254: ...254 Xerox VersaLink C8000W Color Printer User Guide Regulatory Information...
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