Xerox Phaser 7750DXF, Service Manual

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4-24 Phaser 7750 Printer Service Manual
2. Verify that the client is logged into the network and printing to the correct print
queue. The user should also have access to the Phaser printer queue.
Verifying Driver Installation
1. Right-click My Network Places on the desktop, then click Properties.
2. Right-click Local Area Connection, then click Properties.
3. Click the General tab. View the list of installed network protocols to verify that
TCP/IP is installed. (For more information, contact your network administrator.)
4.
Click Install to install any components not listed, then restart your computer.
5. Click Start, click Settings, then click Printers.
6. Right-click the printer icon, then click Properties.
7. Click the Advanced tab. Verify that the correct printer driver is installed.
8. Click the Ports tab. Verify that the IP Address in the Print to the Following Ports
list is identical to the one on the “Configuration Page.” You may need to click the
Configure Port button to see the IP address. If necessary, re-select the TCP/IP
number used for the printer.
Printing a Test Page
1. Click the General tab.
2.
Click Print Test Page. If the printer does not print, do one of the following:
■
Select PhaserSMART Technical Support on the Troubleshooting tab of your
Windows printer driver to access PhaserSMART Technical Support.
■
Go to www.xerox.com/office/support .
Windows NT 4.x Troubleshooting (TCP/IP)
This troubleshooting section assumes you have completed the following tasks:
■
Loaded a Phaser printer PCL or PostScript printer driver.
■
Printed and kept a current copy of the “Configuration Page”. For information
about printing a “Configuration Page”, go to Reference/Features/Front Panel
on the User Documentation CD-ROM.
Verifying Settings
1. Verify the settings on the “Configuration Page”.
■
IP Address Source is set to: DHCP, Front Panel, BOOTP, or Auto IP
(depending on your network configuration).
■
Current IP Address is set correctly. (Note this address if it is assigned by
Auto IP, DHCP, or BOOTP.)