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SUPPORT SELF-STUDY GUIDE

SUPPORT SELF-STUDY GUIDE

XEROX

XEROX

PHASER 7300

PHASER 7300

English

version 1.0

Service 
Certification 
Requirements 
Checklist

Complete the 

Overview

Setup

, and 

Care

 sections of the 

Phaser 7300 
Customer Support 
Training CD-ROM

.

At the end of each 
section, use the 
Self-Checks to 
practice for the online 
test.

Complete the 
Worksheets for 

Setup, 

and

 Care

. These are 

included in the 
Self-Study Guide.

Complete the online 
test using the 
Customer Support 
Testing Center at: 

http://www.xerox.com/
officeprinting/testing

Read the first pages of the Self-Study Guide for important 
information about training and certification:

Equipment requirements

Order of training

Worksheets

Online testing process using the Customer Support
Testing Center

URLs for online resources

Steps for certification

Summary of Contents for Phaser 7300B

Page 1: ...practice for the online test Complete the Worksheets for Setup and Care These are included in the Self Study Guide Complete the online test using the Customer Support Testing Center at http www xerox...

Page 2: ......

Page 3: ...a Location for the Printer 8 Unpack and Install the 1650 Sheet High Cap Feeder 8 Unpack and Install the 550 Sheet Feeder 9 Unpack the Printer 10 Remove the Tape and Shipping Restraints 11 Install Opti...

Page 4: ...t Consumable Counts 26 Reset NVRAM 28 Troubleshoot Media Jams 29 Solve Print Quality Problems 34 Your Next Step 39 Troubleshooting Flowcharts 41 Introduction 41 Customer Replaceable Consumables 42 48...

Page 5: ...ng CD ROM provides a product overview and training for setup and care Phaser 7300 Color Printer Customer Support Training Self Study Guide contains lab sheets for tasks relating to product setup and c...

Page 6: ...er 7300 Laser Printer is required Use the following table as a guide for completing the Phaser 7300 product training How to Complete Phaser 7300 Phaser 2135 Differences Training Support specialists wi...

Page 7: ...eractive Documentation CD ROM Xerox P N 063 3426 00 Software Xerox Phaser 7300 Laser Printer Installer and Utilities CD ROM Xerox P N 063 3417 00 Color Theory for Color Printing Interactive Multimedia...

Page 8: ...ng Flash If Flash is not installed use the following procedure to install Flash for your browser 1 Insert the Phaser 7300 Customer Support Training CD ROM 2 Browse to the installers folder 3 For Inter...

Page 9: ...eady completed and passed the online tests for the Phaser 2135 Customer Support Training take the online Phaser 7300 Phaser 2135 Differences Test after completing the Phaser 7300 Phaser 2135 Differenc...

Page 10: ...partners We at Xerox want to help you successfully complete this training module If you need assistance with any part of the training please contact us through the Ask The Specialist link located on...

Page 11: ...es of instruction sheets are located on the Phaser 7300 Customer Support Training CD ROM Click the training module s Resources tab to access the resource list Time to complete 75 minutes Objectives Se...

Page 12: ...0 cm in front of the printer Unpack and Install the 1650 Sheet High Capacity Feeder In this exercise you will unpack and install the 1650 Sheet High Capacity Feeder Refer to the instruction sheet that...

Page 13: ...eet that ships with the 550 Sheet Feeder to complete this procedure The printer can be placed directly on the 550 Sheet Feeder on two 550 Sheet Feeders stacked on top of each other or on one 550 Sheet...

Page 14: ...h weighs 149 lbs 68 kg If the printer is being installed onto a tabletop with optional 550 Sheet Feeders the table must be able to support the additional weight of the 550 Sheet Feeders 50 lbs 23 kg e...

Page 15: ...his exercise you will install any available options If there are options for the printer that were purchased separately install them now The available printer options include Hard Drive RAM Duplex Uni...

Page 16: ...gh 10 of the Phaser 7300 Color Printer Setup Poster to complete this exercise To reduce the exposure of the light sensitive Imaging Units unpack all of the Toner Cartridges and remove the protective s...

Page 17: ...s Turn on the power switch located on the front of the printer After approximately 3 minutes the Front Panel displays Ready Load Media To load the trays 1 Place Xerox Phaser 35 Series Transparencies i...

Page 18: ..._______ MBF Media Type ________________ MBF Media Size ________________ IP Address Resolution ________________ TCP IP Address ________________ Subnet Mask ________________ Set Printer Defaults To conn...

Page 19: ...port you are using Item Parameter Menu Location of detailed instructions Power Saver Timeout 240 minutes Printer Setup Menu Phaser 7300 Color Printer Interactive Documentation CD ROM Features section...

Page 20: ...r to the printer and find the Front Panel display 7 Second use the down arrow key to highlight Printer Identification then press OK 8 Third highlight Select For Installation then press OK 9 Once the I...

Page 21: ...iver 19 Click the Advanced Settings button to view the Installable Options that were detected by the driver during simulated installation 20 Review the printer s configuration then click Cancel 21 Cli...

Page 22: ...Paper Source in the printer driver Use Color Corrections In this exercise you will view the effects of several color corrections settings To see how each color correction setting changes the printed c...

Page 23: ...all the cardboard LED printhead shipping restraint Your Next Step After completing this worksheet return to the Phaser 7300 Customer Support Training CD ROM and do the Care section The printer driver...

Page 24: ...page 20 PHASER 7300 SETUP WORKSHEET version 1 0...

Page 25: ...tion sheets Time to complete 60 minutes Objectives Replace consumables Reset consumable counts Troubleshoot media jams Solve print quality problems Replace Consumables During this step of the workshee...

Page 26: ...it their corresponding Imaging Units When the Toner Cartridge is shipped it has a strip of tape across the bottom to prevent leakage and contamination When the locking lever on the Toner Cartridge is...

Page 27: ...the Toner Cartridges A single print job of 100 pages uses less toner than 100 individual single page print jobs Toner Cartridge life expectancy is also reduced each time the top cover is opened and c...

Page 28: ...r end of life The cyan magenta and yellow Imaging Units are typically replaced as a set These drums wear out at about the same time regardless of the colors used for printing because all three are low...

Page 29: ...e Fuser instruction sheet remove and replace the Fuser while observing the procedure closely Fuser Life Expectancy The life expectancy of the Fuser is 80 000 letter size pages Although the life expect...

Page 30: ...le short print jobs less than 5 pages reduce the life expectancy of the Transfer Unit Life expectancy is also reduced each time the top cover is opened and closed when the printer is turned off and th...

Page 31: ...nt Supplies Page then press OK The Supplies Usage Page is generated Use the page to locate and record the following information Press the Back key to return to the main menu 2 Locate and record the to...

Page 32: ...nfiguration pages At the Front Panel select Menus then press OK Scroll to Printer Setup Menu then press OK Select Print Configuration Pages then press OK The Configuration pages are generated Press th...

Page 33: ...letter of the jam code indicates where the jam occurs see illustration on next page The numerical portion of the jam code identifies the location in the paper path where the jam occurred as described...

Page 34: ...ex Gate Assembly or in the A registration rollers at the front of the Transfer Unit 2 For Jam Inside Right Door A error messages Open the right door and remove any paper or scraps Open the Top Cover a...

Page 35: ...ault History then press OK 4 Scroll to Jams then press OK The Front Panel displays the printer s jam history Use the Up and Down Arrow keys to scroll through the active faults 5 Record the latest jam...

Page 36: ...ead the jam message on the Front Panel Close the Top Cover Record the Front Panel error message _________________________________ 3 Use the Front Panel to access jam troubleshooting information Press...

Page 37: ...ab on the front end of the left most roller 5 Slide the roller to the front and remove it 6 Release the locking lever on the front of the remaining right roller 7 Slide the roller to the front and rem...

Page 38: ...rken Colors and Balance Colors The Lighten Darken Colors and Balance Colors adjustments make it possible to adjust how the printer produces color and grayscale images These adjustments are necessary b...

Page 39: ...which is 5 to 5 Set the lightness level to 5 then press OK The printer will generate the Color Reference Page Using a pen or pencil write Lightness Level 5 at the top of the page 3 Adjust the lightne...

Page 40: ...dark color balance until the desired balance is achieved Select Accept Changes and Exit to return to the main menu Calibrate Margins In this exercise you will calibrate the printer s margins The Cali...

Page 41: ...lect Adjust Side 1 B Margin then press OK Set the value to 40 then press OK Select Print Calibrate Margins Page then press OK The Calibrate Margins Page is generated Using a pen or pencil write A B Ma...

Page 42: ...If the media in the tray does not match the selected media type print quality problems may occur because the printer adjusts its parameters to optimize printing for the current media type Color Regist...

Page 43: ...enta yellow black blue and green solid fill pages Repeating Defects page contains calibrated gauges for testing print quality defects Locate the Test Prints section of the Phaser 7300 Color Printer Se...

Page 44: ...page 40 PHASER 7300 CARE WORKSHEET 0...

Page 45: ...Units Fuser Transfer Unit Paper Jams Jam at Top Cover A6 or A22 Jam at Top Cover A7 or A10 Jam at Door A E A11 or B21 Jam at Duplex Unit B8 or B13 Misfeed at Tray 1 5 E1 E5 Print Quality Background S...

Page 46: ...the printer environment is within specifications for humidity and temperature Unfused Toner on Prints Yes Yes No No Call for service Does sheet slip between rollers Replace the Fuser Still unfused to...

Page 47: ...ment is within specifications for humidity and temperature Fuser Error Messages 1 Yes Yes No No Yes Yes No Yes No No Call for service Pull green lever forward and push it back to locked position Still...

Page 48: ...nu Replace the Fuser and retest Fuser recently installed Problem solved Call for service Still error message Reset Fuser count Fuser life OK No No No Yes Yes No Yes Turn off printer for 15 seconds Pro...

Page 49: ...talled Problem solved Call for service Still error message Reset Imaging Unit count Imaging Unit life OK Check percentage remaining in Supplies menu No No No No No Yes Yes Yes Yes Call for service Res...

Page 50: ...freely Problem solved Message cleared Problem solved Toner Missing message Reseat the Toner Cartridge Close the locking lever on the Toner Cartridge Still error message Cycle power off for 15 seconds...

Page 51: ...No No No Yes Yes Yes Problem solved Remove suspect Toner Cartridge Toner Level OK Problem persists Problem solved Problem persists Call for service Problem solved Check for toner in Imaging Unit tone...

Page 52: ...persists Problem solved Turn printer off for 15 seconds Message persists Replace the Transfer Unit Message persists Problem solved Transfer Unit missing error Replace Transfer Unit Check remaining pe...

Page 53: ...No No Yes Yes No Yes No Yes Problem solved Printing normally Problem solved Media around Transfer Unit Reseat the Transfer Unit Remove media and scraps from around the Transfer Unit Still jamming Che...

Page 54: ...ture Jam at Top Cover A7 or A10 No Yes Still jamming No No Yes Yes No Yes Call for service Paper or scraps in Fuser area Check for jammed paper and scraps in the Fuser Ensure Fuser locking levers are...

Page 55: ...s No Yes Open indicated Right Door and check for jammed media or paper scraps at the feed rollers Still jamming Problem solved Paper or scraps at rollers Remove paper scraps that have the sensor flag...

Page 56: ...for humidity and temperature Jam at Door A B21 No Yes Yes No Yes No Yes Call for service Open Right Door A and check for jammed media and paper scraps in the feed rollers Call for service Printing no...

Page 57: ...t Door A Check for jammed media below Registration Roller B Problem solved Paper above the Duplex Unit Remove paper from above the Duplex Unit Still jamming Pull Duplex Unit out until it stops Lift li...

Page 58: ...No Yes No Yes Call for service Open the indicated door and check for jammed media behind the door Paper behind door Remove paper located behind door Feed Rollers OK Problem solved Still jamming Pull o...

Page 59: ...ithin specifications for humidity and temperature Background Smudges or Streaks Yes No Yes Yes No Call for service Still smudging No Smudging in only one color Replace the corresponding Imaging Unit a...

Page 60: ...re and humidity are OK Still has background toner Call for service Temp and humidity OK Replace all four Imaging Units Still has background toner Try printing on a lower grade of paper Change printer...

Page 61: ...slot Yes No Duplex printing Yes No Contamination on one side only Remove Toner Cartridge Imaging Units and look for toner on the Transfer Unit Yes No Toner and debris in Duplex Unit Go to Backside Co...

Page 62: ...Problem solved Paper scraps Toner still on belt Remove paper scraps and run Blank Prints to clean paper path Run Remove Print Smears to clean paper path Replace the Fuser From Backside Contamination...

Page 63: ...lem solved Misregistered one color only Print 100 Graphic Demo test print and check registration Turn the printer Off then On again to initiate registration calibration Problem solved Colors registere...

Page 64: ...y from Usage Profile Is the humidity within specs 94 mm interval Some ghosting is inherent in the print process This is an attribute of laser printing Measure the distance from the leading edge of the...

Page 65: ...color Replace the corresponding Imaging Unit Areas still missing Remove any paper jam or scraps of paper dragging on the Transfer Unit or Fuser Problem resolved No Yes Replace the toner cartridge and...

Page 66: ...ke sure the printer environment is within specifications for humidity and temperature Repeating Defects No Yes No Yes No No Yes Yes 94 50 or 44 mm 3 68 2 or 1 75 in 58 mm 2 28 in Measure the interval...

Page 67: ...s light lines Clean or replace the Fuser Replace the corresponding Imaging Unit Problem solved Clean the LED bars Light lines in all colors Replace the corresponding Imaging Unit Problem solved Call f...

Page 68: ...page 64 PHASER 7300 Troubleshooting Flowcharts 0...

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