Xerox Phaser 6700V/DX Page 110 User Manual Download

Page: 110 / 162

Troubleshooting

110

Phaser 6700 Color Printer

User Guide

General Troubleshooting

This section includes:

•

Printer Does Not Turn On ............................................................................................................................................... 110

•

Printer Resets or Turns Off Frequently ...................................................................................................................... 110

•

Printing Takes Too Long.................................................................................................................................................. 111

•

Document Prints From Wrong Tray ........................................................................................................................... 111

•

Document Fails to Print ................................................................................................................................................... 112

•

Printer is Making Unusual Noises ................................................................................................................................ 112

•

Automatic 2-Sided Printing Problems ....................................................................................................................... 112

•

Date and Time are Incorrect ......................................................................................................................................... 112

This section contains procedures to help you locate and resolve problems. Resolve some problems by

simply restarting the printer.

Printer Does Not Turn On

Probable Causes

Solutions

The power switch is not turned on.

Turn on the switch.

The power cord is not correctly plugged into

the outlet.

Turn off the printer power switch, and plug the power cord securely

into the outlet.

Something is wrong with the outlet connected

to the printer.

•

Plug another electrical appliance into the outlet and see if it

operates properly.

•

Try a different outlet.

The printer is connected to an outlet with a

voltage or frequency that does not match the

printer specifications.

Use a power source with the specifications listed in the

Electrical

Specifications

on page 150.

CAUTION:

Plug the three-wire cord with grounding prong directly into a grounded AC outlet.

Printer Resets or Turns Off Frequently

Probable Causes

Solutions

The power cord is not correctly plugged into

the outlet.

Turn off the printer, confirm that the power cord is correctly plugged

into the printer and the outlet, then turn on the printer.

Summary of Contents for Phaser 6700V/DX

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Page 2: ...PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and TrueType are trademarks of Apple Inc registe...

Page 3: ...nce Kit 17 Finisher 17 Information Pages 18 Printing the Configuration Report 18 Energy Saver Mode 19 Administration Features 20 CentreWare Internet Services 20 Automatic Data Collection 21 Billing an...

Page 4: ...in Trays 2 6 37 Changing Paper Size Type and Color 40 Printing on Special Paper 41 Envelopes 41 Labels 48 Glossy Cardstock 49 Transparencies 49 5 Printing 51 Printing Overview 52 Selecting Printing O...

Page 5: ...n On 110 Printer Resets or Turns Off Frequently 110 Printing Takes Too Long 111 Document Prints From Wrong Tray 111 Document Fails to Print 112 Printer is Making Unusual Noises 112 Automatic 2 Sided P...

Page 6: ...age and Frequency 150 Power Consumption 150 ENERGY STAR Qualified Product 150 Performance Specifications 151 Printing Resolution 151 Print Speed 151 Controller Specifications 152 Processor 152 Memory...

Page 7: ...8 Operational Safety 9 Maintenance Safety 11 Printer Symbols 12 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following i...

Page 8: ...ed or frayed Liquid is spilled into the printer The printer is exposed to water The printer emits smoke or the surface is unusually hot The printer emits unusual noise or odors The printer causes a ci...

Page 9: ...The base printer weight without any packaging materials is approximately 19 2 kg 42 2 lb Do not block or cover the slots or openings on the printer These openings are provided for ventilation and to...

Page 10: ...electrical shock and damage to the cord grasp the plug when unplugging the power cord The power cord is attached to the printer as a plug in device on the back of the printer If it is necessary to di...

Page 11: ...e procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine...

Page 12: ...or Caution Ignoring this warning could cause serious injury or even death Ignoring this caution could cause injury or damage to the property Do not burn the waste cartridge Do not burn the item Do no...

Page 13: ...Phaser 6700 Color Printer 13 User Guide This chapter includes Parts of the Printer 14 Information Pages 18 Energy Saver Mode 19 Administration Features 20 More Information 22 2 Features...

Page 14: ...Finisher 17 Front View 1 Control Panel 2 Output Tray 3 Tray 1 4 Power Switch 5 Front Door 6 Tray 2 7 Optional 550 Sheet Feeders Trays 3 and 4 8 Optional 1100 Sheet High Capacity Feeder Trays 5 and 6 9...

Page 15: ...one 1100 Sheet High Capacity Feeder Trays 1 and 2 plus one 550 Sheet Feeder and one 1100 Sheet High Capacity Feeder Trays 1 and 2 plus two 550 Sheet Feeders and one 1100 Sheet High Capacity Feeder No...

Page 16: ...e printer The control panel Displays the current operating status of the printer Provides access to print features Provides access to reference materials Provides access to Tools and Setup menus Provi...

Page 17: ...er Belt and Transfer Roller are part of the Maintenance Kit Maintenance Kit 1 Transfer Belt 2 Transfer Roller 3 Feed Rollers 4 Feed Roller Cartridge Finisher 1 Finisher Front Door 2 Finisher Output Tr...

Page 18: ...the information pages 1 At the control panel touch Printer 2 Touch the Tools tab then touch Tray Management 3 Touch Information Pages Source 4 Touch the specific tray you want the printer to use or t...

Page 19: ...e automatic transition a Select the Enable Energy Saver check box b Touch Edit for the option you want to change Ready Mode to Low Power Low Power to Sleep c Use the keypad to enter the minutes 1 120...

Page 20: ...UNIX environments TCP IP and HTTP enabled in the printer A network connected computer with a Web browser that supports JavaScript For details see the Help in CentreWare Internet Services or the Syste...

Page 21: ...eplenishment or product improvement Automatically transmitted data can include product registration meter read supply level printer configuration and settings software version and problem or fault cod...

Page 22: ...ter and proposes solutions www phasersmart com Technical support information for your printer includes online Technical Support Online Support Assistant and driver downloads www xerox com office 6700s...

Page 23: ...apter includes Installation and Setup Overview 24 Modifying General Settings 25 Installing the Software 26 See also Installation Guide packaged with your printer System Administrator Guide at www xero...

Page 24: ...Connection Setup 4 Touch Print For details on configuring the printer settings see the System Administrator Guide at www xerox com office 6700docs Physically Connecting the Printer to the Network Use...

Page 25: ...e date time and display format Note The date and time are automatically set through Network Time Protocol NTP To modify these settings go to the Properties tab in CentreWare Internet Services and chan...

Page 26: ...as a valid IP address The IP address usually appears in the upper right corner of the control panel If you cannot find the IP address see Finding the IP Address of the Printer on page 20 If the Softwa...

Page 27: ...in the list of discovered printers and you know the IP address a Click the Network Printer Icon right at the top of the gray window b Enter the IP Address or the DNS name for the printer c Click Sear...

Page 28: ...n click OK 9 Select your printer in the list of discovered printers then click Continue 10 If your printer does not appear in the list of discovered printers a Click the Network Printer Icon b Type th...

Page 29: ...gin downloading e Repeat steps a and b then click the printer package for use with the Xerox Services for UNIX Systems package that you selected earlier The second part of the driver package is ready...

Page 30: ...Installation and Setup 30 Phaser 6700 Color Printer User Guide...

Page 31: ...Phaser 6700 Color Printer 31 User Guide This chapter includes Supported Paper 32 Loading Paper 36 Printing on Special Paper 41 4 Paper and Media...

Page 32: ...ommended Media A list of paper and media recommended for your printer is available at www xerox com paper Recommended Media List United States www xerox com europaper Recommended Media List Europe Ord...

Page 33: ...er Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultrav...

Page 34: ...8 3 x 11 7 in A5 148 x 210 mm 8 3 x 5 8 in JIS B5 182 x 257 mm 7 2 x 10 1 in Executive 184 x 267 mm 7 25 x 10 5 in Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in US Folio 216 x 330 mm...

Page 35: ...r Printer 35 User Guide Supported Custom Paper Sizes Tray Number Paper Sizes Minimum Maximum Tray 1 Width 76 2 215 9 mm 3 8 5 in Length 127 0 355 6 mm 5 14 in Trays 2 6 Width 98 4 215 9 mm 3 9 8 5 in...

Page 36: ...ing Paper This section includes Loading Paper in Tray 1 36 Loading Paper in Trays 2 6 37 Changing Paper Size Type and Color 40 Loading Paper in Tray 1 1 Open Tray 1 2 Pull out the extension tray for l...

Page 37: ...ded printing load letterhead and pre printed paper face up 5 Adjust the width guides until they touch the edges of the paper 6 If the control panel prompts you verify the size type and color informati...

Page 38: ...e levers 4 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of j...

Page 39: ...t load paper above the maximum fill line Overfilling the tray can cause the printer to jam 6 Adjust the length and width guides to fit the paper 7 Close the tray 8 If the control panel prompts you ver...

Page 40: ...ccepts only the size of paper specified for the tray If you move the guides to load a different paper size the control panel displays an error message Load the paper then change the size type and colo...

Page 41: ...depends on the quality and construction of the envelopes Try another envelope brand if you do not get desired results Maintain constant temperatures and relative humidity Store unused envelopes in th...

Page 42: ...Do not load more than five envelopes in Tray 1 Overfilling the tray can cause the printer to jam 1 Remove any paper from Tray 1 and close the tray 2 Lift the right side door latch and open the door 3...

Page 43: ...envelopes raise the fuser envelope lever 4 If you are using the optional Finisher raise the finisher lever at the paper exit Note When printing paper other than envelopes push down the finisher lever...

Page 44: ...Paper and Media 44 Phaser 6700 Color Printer User Guide 8 Load the envelopes with the flaps closed flaps facing up and the short edge facing into the printer 10 Monarch or DL envelopes C5 envelopes...

Page 45: ...idth guides to fit the envelopes 10 If the control panel prompts you verify the size type and color information on the Tray Settings screen To modify any incorrect setting touch Size Type or Color or...

Page 46: ...fuser in envelope mode lower the fuser envelope lever in the upper left corner Note When printing paper other than envelopes raise the fuser envelope lever 3 Close the right side door 4 If you are us...

Page 47: ...paper that is a different size 7 Move the length and width guides out a Pinch the guide lever on each guide b Slide the guides outward until they stop c Release the levers 8 Load the envelopes in the...

Page 48: ...gned for laser printing Do not use vinyl labels Do not feed a sheet of labels through the printer more than once Do not use dry gum labels Print only on one side of the sheet of labels Use full sheet...

Page 49: ...the tray when you are finished printing Replace unused cardstock in the original wrapper and seal Rotate stock frequently Long periods of storage in extreme conditions can cause glossy cardstock to cu...

Page 50: ......

Page 51: ...Phaser 6700 Color Printer 51 User Guide This chapter includes Printing Overview 52 Selecting Printing Options 53 Printing Features 57 5 Printing...

Page 52: ...appropriate tray On the printer control panel specify the size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P...

Page 53: ...oftware application are temporary The application and the computer do not save the settings after the application is closed Print Driver Help Xerox print driver software Help information is available...

Page 54: ...p button in the Printing Preferences window Setting Printing Options for an Individual Job for Windows To use special printing options for a particular job change the Printing Preferences from the app...

Page 55: ...efore sending the job to the printer 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Select Xerox Features from the Copies Pages menu 4 Sel...

Page 56: ...et of printing options 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Select the desired printing options from the drop down lists in the...

Page 57: ...reating and Saving Custom Sizes 63 Selecting Job Completion Notification for Windows 64 Printing Special Job Types 64 Printing on Both Sides of the Paper Printing a 2 Sided Document If your printer su...

Page 58: ...the Layout Watermark tab Printing Booklets With 2 sided printing you can print a document in the form of a small booklet Create booklets from any paper size that is supported for 2 sided printing The...

Page 59: ...quirements Click the Custom Color Options bar to open the Custom Color Options window Color By Words provides a three step process for defining custom color correction By making a selection from each...

Page 60: ...e page count is even Front and Back Same prints the front and back covers from the same tray Front and Back Different prints the front and back covers from different trays Printing Inserts You can add...

Page 61: ...ange with a hyphen For example to specify pages 1 6 9 10 and 11 type 1 6 9 11 Paper displays the default size color and type of paper selected in Use Job Settings Click the Down Arrow to the right of...

Page 62: ...d paper size The Original Document Size is scaled to fit on the selected output paper size shown in the Output Paper Size field Manual Scaling changes the output print size by the percentage entered i...

Page 63: ...aved in the print driver and are available for you to select in all your applications See Supported Custom Paper Sizes on page 35 for paper sizes that are supported for each tray To create and save cu...

Page 64: ...ining copies at the printer After you review the sample copy you can select the job name from the printer control panel to print the additional copies To release the remainder of prints after printing...

Page 65: ...ob touch Print The job prints and remains on the printer hard drive for future use To print a private saved job 1 At the control panel touch Jobs 2 Touch Saved Jobs 3 Touch your assigned private folde...

Page 66: ......

Page 67: ...Phaser 6700 Color Printer 67 User Guide This chapter includes Maintenance and Cleaning 68 Billing and Usage Information 103 Ordering Supplies 104 Moving the Printer 107 6 Maintenance...

Page 68: ...h cleaners increase the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and gu...

Page 69: ...the Density Sensor 72 Cleaning the Feed Rollers 76 Cleaning the Printer Exterior Regular cleaning keeps the touch screen and control panel free from dust and dirt To clean the printer exterior 1 To a...

Page 70: ...the printer that can deteriorate printing quality Clean the printer interior whenever you replace an imaging unit Note You can watch a video at the printer that shows the cleaning procedure Select Pr...

Page 71: ...cleaning rod from the back of the front door 4 Insert the cleaning rod into one of the four cleaning holes until it clicks then pull it out Repeat this two more times 5 Repeat the process for the othe...

Page 72: ...r Tools Troubleshooting Resolve Problems Colors Too Light or Too Dark then touch the Video button to watch the Clean Color Density Sensor video WARNING To prevent electric shock always turn off the pr...

Page 73: ...an be hot Allow 30 minutes for the printer to cool before proceeding 2 Open the front door 3 Remove any paper from Tray 1 and close the tray 4 Lift the right side door latch and open the door 5 Rotate...

Page 74: ...sp the handle on the front of the transfer belt b Pull out the transfer belt until the line on the belt becomes visible 7 Slide the gold colored tab back and forth five times 8 Reinstall the transfer...

Page 75: ...ntenance Phaser 6700 Color Printer 75 User Guide b Lower the handles c Push the transfer belt in until it stops 9 Close the imaging unit door 10 Rotate the two lock levers to secure the imaging unit d...

Page 76: ...door does not close the transfer belt is not fully seated 12 Close the front door of the printer 13 Turn on the printer Cleaning the Feed Rollers Periodically inspect the feed rollers in each of the i...

Page 77: ...ely 165 mm 6 5 in inside the printer measuring from the tray opening 3 Pull the feed roller hook out of the groove on the axle then slide the feed roller to the front 4 Remove the second feed roller u...

Page 78: ...until the protrusions fit completely into the slots and the roller hook reseats into the groove 8 Install the second feed roller using a similar method 9 To clean the feed roller in the tray turn the...

Page 79: ...rtridge 81 Replacing the Imaging Units 82 Replacing the Staple Cartridge 87 For information on ordering supplies see Ordering Supplies on page 104 Replacing the Toner Cartridges A message appears on t...

Page 80: ...cartridge 3 Remove the new toner cartridge from the packaging 4 Shake the toner cartridge five or six times to distribute the toner evenly CAUTION Be careful not to spill toner when handling the tone...

Page 81: ...trol panel when a waste cartridge must be replaced 1 Unpack a new waste cartridge Save the plastic bag for the used cartridge 2 Open the front door of the printer 3 Grasp the handle of the waste cartr...

Page 82: ...touch the part as shown in the following illustration 5 Place the used waste cartridge in the plastic bag that came with the new cartridge and seal the bag 6 Insert the new waste cartridge into the s...

Page 83: ...e the imaging unit door within five minutes Longer exposure can deteriorate print quality 1 Open the front door of the printer 2 Rotate the two lock levers to release the imaging unit door then pull i...

Page 84: ...UTION Be careful not to spill toner when handling the imaging unit 4 Install the new imaging unit a Unpack a new imaging unit CAUTION To protect the imaging unit against overexposure to bright light d...

Page 85: ...ser 6700 Color Printer 85 User Guide d Remove the orange protective covering from the installed imaging unit and discard it 5 Close the imaging unit door 6 Rotate the two lock levers to secure the ima...

Page 86: ...ront door 8 Remove the cleaning pad by pinching the tabs behind the pad 9 Unpack a new cleaning pad from the imaging unit box 10 Attach the new cleaning pad to the cleaning rod 11 Insert the cleaning...

Page 87: ...od to its original location 14 Close the front door of the printer Replacing the Staple Cartridge A message appears on the control panel when a staple cartridge must be replaced WARNING Do not perform...

Page 88: ...uide 3 Remove the empty staple cartridge from the printer by pulling it toward you Note Ensure that the metal part on the new cartridge is lowered as shown 4 Insert the new staple cartridge into the f...

Page 89: ...that shows the removal procedure Select Printer Tools Troubleshooting Resolve Problems Repeating Spots or Lines then touch the Video button to watch the Fuser video WARNING To prevent electric shock...

Page 90: ...e 3 Remove any paper from Tray 1 and close the tray 4 Lift the right side door latch and open the door 5 Grasp both handles of the installed fuser and pull it out 6 Unpack the new fuser 7 Grasp both h...

Page 91: ...be replaced Note You can watch a video at the printer that shows the removal procedure Select Printer Tools Troubleshooting Resolve Problems Repeating Spots or Lines then touch the Video button to wa...

Page 92: ...er User Guide WARNING Some parts can be hot Allow 30 minutes for the printer to cool before proceeding 2 Remove Tray 2 from the printer 3 Replace the feed rollers inside the printer a Turn the feed ro...

Page 93: ...opening b Pull the feed roller hook out of the groove on the axle then slide the feed roller to the front c Remove the second feed roller using a similar method d Align the hole of the new feed rolle...

Page 94: ...rtridge in the tray Note The procedure is the same for replacing the feed roller cartridge in any of the standard and optional trays a Move the feed roller cover to the left to open it and hold the co...

Page 95: ...Move the feed roller cover to the left to open it and hold the cover open f Slide the front axle then the rear axle of the feed roller cartridge into the holes in the tray g Turn the feed roller cart...

Page 96: ...0 Color Printer User Guide 5 Insert the tray into the printer 6 Replace the transfer roller a Lift the right side door latch and open the door b Unlock the two levers on the transfer roller and lift u...

Page 97: ...ransfer roller and align the arrows on the roller with the arrows inside the printer d Lower the front of the transfer roller until it clicks into place 7 Remove the transfer belt a Open the front doo...

Page 98: ...nt of the transfer belt d Pull out the transfer belt until the line on the belt becomes visible e Grasp the handles on the top of the transfer belt then pull to remove it from the printer CAUTION Do n...

Page 99: ...Maintenance Phaser 6700 Color Printer 99 User Guide 8 Slide the gold colored tab back and forth five times 9 Unpack a new transfer belt and place it on a level surface 10 Remove the protective parts...

Page 100: ...Guide 11 Replace the transfer belt a Grasp the handles on top of the transfer belt CAUTION Do not hold the parts as shown in the illustration Doing so can degrade print quality b Align the arrows on t...

Page 101: ...700 Color Printer 101 User Guide c Slide the transfer belt into the printer stopping when the visible line reaches the printer d Lower the handles e Push the transfer belt in until it stops 12 Close t...

Page 102: ...f the printer 15 Close the right side door Note If the right side door does not close the transfer belt is not fully seated 16 Turn on the printer 17 Reset the Maintenance Kit counter a At the control...

Page 103: ...Information tab touch Billing Meters to see basic impression counts Color impressions Number of pages printed that specify color Black impressions Number of pages printed with no color specified Total...

Page 104: ...nel To view the serial number on the control panel 1 At the control panel touch Printer 2 On the Information tab touch About This Printer The General tab displays the model serial number version and a...

Page 105: ...user for Phaser 6700 printer 220 V Fuser for Phaser 6700 printer Maintenance Kit including a Feed Roller Kit Transfer Roller and Transfer Belt Tray 1 Feed Roller When to Order Supplies A warning appea...

Page 106: ...e to return to the Supplies tab 4 To view details about the fuser waste cartridge imaging units maintenance kit or staple cartridge touch Other Supplies Use the Up or Down Arrow to scroll through the...

Page 107: ...level to avoid toner spillage CAUTION Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Service Agreement or Total Satisfaction Guarantee Th...

Page 108: ......

Page 109: ...Phaser 6700 Color Printer 109 User Guide This chapter includes General Troubleshooting 110 Paper Jams 114 Print Quality Problems 132 Getting Help 137 7 Troubleshooting...

Page 110: ...t correctly plugged into the outlet Turn off the printer power switch and plug the power cord securely into the outlet Something is wrong with the outlet connected to the printer Plug another electric...

Page 111: ...rint jobs and then spooling them to the printer Spooling can slow print speeds To test the speed of the printer print some Information pages such as the Office Demo Page If the page does not print at...

Page 112: ...rinter and remove the obstruction or debris If you cannot remove it contact your Xerox service representative Automatic 2 Sided Printing Problems Probable Causes Solutions Unsupported or incorrect pap...

Page 113: ...ral Setup menu select Date and Time 5 In the Date and Time page click the arrow at the right of the Date and Time Setup box 6 Select Automatic using NTP 7 In the NTP Server Settings enter the IP addre...

Page 114: ...ams 114 Clearing Paper Jams 116 Minimizing Paper Jams 126 Troubleshooting Paper Jams 128 Clearing Staple Jams 129 Locating Paper Jams The following illustration shows where paper jams can occur along...

Page 115: ...r configured with the optional trays and Finisher 1 1100 Sheet High Capacity Feeder 2 550 Sheet Feeders 3 Tray 2 4 Horizontal Transport Unit 5 Finisher 6 Fuser 7 Right Side Door 8 Duplex Unit 9 Tray 1...

Page 116: ...damage always remove jammed paper carefully without tearing it Try to remove the paper in the direction that it would normally feed Any piece of paper left in the printer whether large or small can ob...

Page 117: ...haser 6700 Color Printer 117 User Guide 3 Lift the right side door latch and open the door 4 Remove any remaining paper jammed in Tray 1 5 Use the handle to lift the duplex unit 6 Remove any remaining...

Page 118: ...ide 7 Close the right side door Clearing Misfeed at Tray 2 To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Remove any paper from Tray 1 2 Close Tray...

Page 119: ...leshooting Phaser 6700 Color Printer 119 User Guide 4 Remove any remaining paper jammed in Tray 1 5 Use the handle to lift the duplex unit 6 Remove any remaining pieces of paper 7 Close the right side...

Page 120: ...eets that may tear or jam the tray 9 Remove any creased or jammed paper from Tray 2 Note Remove the paper smooth it out and reload it If it still misfeeds do not use that paper 10 Reinsert Tray 2 into...

Page 121: ...Troubleshooting Phaser 6700 Color Printer 121 User Guide 1 Remove any paper from Tray 1 2 Close Tray 1 3 Lift the right side door latch and open the door 4 Use the handle to lift the duplex unit...

Page 122: ...nit 6 Close the right side door Clearing Jams at the Fuser To resolve the error displayed on the control panel you must clear all paper from the paper path WARNING To avoid burns do not clear paper ja...

Page 123: ...ooting Phaser 6700 Color Printer 123 User Guide 2 Close Tray 1 3 Lift the right side door latch and open the door 4 Pull out then press down the tab on the inner cover to hold it open 5 Remove the jam...

Page 124: ...he Finisher To resolve the error displayed on the control panel you must clear all paper from the paper path Note Ensure that the cover of the horizontal transport unit is closed before opening the fi...

Page 125: ...er jam message remains repeat this step 3 Close the front door of the finisher Note If the paper jam message remains repeat this step Clearing Jams at the Horizontal Transport Unit To resolve the erro...

Page 126: ...per jams Selecting the incorrect paper type in the print driver Using damaged paper Using unsupported paper Loading paper incorrectly Overfilling the tray Adjusting the paper guides improperly Most ja...

Page 127: ...nel When printing select the correct type and size in the print driver Store paper in a dry location Use only Xerox paper and transparencies designed for the printer Avoid the following Polyester coat...

Page 128: ...per Use only Xerox approved paper For details see Supported Paper on page 32 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is...

Page 129: ...that you have removed all of the jammed paper One of the printer doors is open Check the doors on the printer Close any door that is open Note Check for and remove torn pieces of paper in the paper p...

Page 130: ...nisher 2 Remove the staple cartridge from the printer by pulling it toward you 3 Open the staple cartridge clamp by pulling firmly in the direction shown 4 Remove the jammed staples 1 then push the cl...

Page 131: ...Troubleshooting Phaser 6700 Color Printer 131 User Guide 5 Insert the staple cartridge into the finisher 6 Close the front door of the finisher...

Page 132: ...s of equipment are designed to cease functioning at a predetermined point Grayscale images printed with the composite black setting increment the color pages counter because color consumables are used...

Page 133: ...one of the trays make sure that the proper tray is selected in the print driver Store your paper and other media properly for optimum print quality For details see Paper Storage Guidelines on page 33...

Page 134: ...le on all the test pages replace the fuser Repeating Spots or Lines Spot or lines appear at regular intervals on the prints 1 Print the Repeating Defects page to identify the part of the printer causi...

Page 135: ...ver 3 Print the Graphics Demo Page At the control panel touch Printer Print Reference Material Graphics Demo Print If the Demo Page looks correct the printer is printing properly Your application or i...

Page 136: ...int the test pages to identify the affected color 2 Use the Laser Window Cleaning Wand located on the back of the front cover to clean the laser windows of the affected color Note Touch the video icon...

Page 137: ...plays an animated graphic showing the location of the problem such as the location of a paper jam For many error and status messages the control panel Help provides additional information Control Pane...

Page 138: ...o close the screen 5 Touch Back to return to the Troubleshooting screen or touch Home to return to the main screen Viewing the Fault History on the Control Panel When faults occur they are logged in t...

Page 139: ...e saved jobs appears 6 Touch the job you want to view The screen displays information about the job such as the owner type status and time submitted and completed To print the job see Saved Job on pag...

Page 140: ...ch Back to return to the Tools tab or touch Home to return to the main screen Printing the Configuration Report 1 At the control panel touch Printer 2 On the Information tab touch Print Reference Mate...

Page 141: ...pplies Usage page touch the Print icon then touch Supplies Usage 7 To return to the main screen touch Home PhaserSMART Technical Support PhaserSMART is an automated Internet based system that uses you...

Page 142: ...com office 6700docs Video Tutorials Available on the printer control panel and at www xerox com office 6700docs Recommended Media List United States www xerox com paper Europe www xerox com europaper...

Page 143: ...uide This appendix includes Printer Configurations and Options 144 Physical Specifications 146 Environmental Specifications 149 Electrical Specifications 150 Performance Specifications 151 Controller...

Page 144: ...ersal Serial Bus USB 2 0 Ethernet 10 100 1000Base T PostScript and PCL fonts PostScript PCL and XPS support Data Security GreenPrint software CentreWare Internet Services CentreWare Web Remote driver...

Page 145: ...stapler with a maximum capacity of 50 sheets per set 1100 Sheet High Capacity Feeder consisting of two 550 sheet trays permanently fastened to a base with lockable front wheels and anti tip outrigger...

Page 146: ...n Weight 53 2 kg 117 lb Phaser 6700DX Printer Configurations Width 570 mm 22 4 in Depth 516 mm 20 3 in Height 697 mm 27 4 in Weight 64 2 kg 141 2 lb Printer Configurations With Finisher Width 1068 mm...

Page 147: ...Specifications Phaser 6700 Color Printer 147 User Guide Clearance Requirements Phaser 6700 Color Printer...

Page 148: ...Specifications 148 Phaser 6700 Color Printer User Guide Phaser 6700 Color Printer With Finisher...

Page 149: ...00 Color Printer 149 User Guide Environmental Specifications Temperature 15 32 C 59 90 F Relative Humidity Operating 15 80 non condensing Elevation For optimum performance use the printer at elevation...

Page 150: ...10 99 140 VAC 50 Hz 3 Hz 60 Hz 3 Hz 220 240 VAC 10 198 264 VAC 50 Hz 3 Hz 60 Hz 3 Hz Power Consumption Printing Ready Low Power Standby Energy Saver Sleep Less than 700 W Less than 125 W Less than 75...

Page 151: ...or color or black and white printing 1 Sided Printing Print Quality Standard Print Quality Photo A4 Letter A4 Letter Plain Hole Punched Pre Printed Letterhead Recycled Custom 45 ppm 47 ppm 23 ppm 24 p...

Page 152: ...00 Color Printer User Guide Controller Specifications Processor 1 25 GHz processor Memory Standard memory 1 GB RAM Maximum memory 2 GB RAM 1 GB additional memory Interfaces Ethernet 10 100 1000Base T...

Page 153: ...Phaser 6700 Color Printer 153 User Guide This appendix includes Basic Regulations 154 Material Safety Data Sheets 156 B Regulatory Information...

Page 154: ...dio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or r...

Page 155: ...instructions is not dangerous for the consumer or for the environment To ensure compliance with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity...

Page 156: ...Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support...

Page 157: ...Phaser 6700 Color Printer 157 User Guide This appendix includes All Countries 158 North America 159 European Union 160 Other Countries 162 C Recycling and Disposal...

Page 158: ...gulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling a...

Page 159: ...take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs...

Page 160: ...cal and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your...

Page 161: ...re information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalt...

Page 162: ...Recycling and Disposal 162 Phaser 6700 Color Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

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