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Xerox Phaser 5550, User Manual

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Contents

Phaser® 5550 Printer

vi

Control Panel Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-69

Status Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-69
Errors and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-70

Additional Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-71

7

Maintenance

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-2

Cleaning the Exterior  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-2
Cleaning the Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-2

Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-3

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-3
Routine Maintenance Items  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-3
Customer Usage Patterns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-3

Moving and Repacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-4

Precautions for Moving the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-4
Moving the Printer Within the Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-4
Preparing the Printer for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-5

A

Printer Specifications

B

Regulatory Information

C

Printer Recycling and Disposal

Index

Summary of Contents for Phaser 5550

Page 1: ...Betjeningsvejledning Anv ndarhandbok Gebruikershandleiding Guia do Usu rio Gu a del usuario Benutzerhandbuch Guida dell utente Guide d utilisation www xerox com support Phaser 5550 printer User Guide...

Page 2: ...S and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other coun...

Page 3: ...lines 1 7 Printer Supplies 1 7 Moving the Printer 1 8 Symbols Marked on Product 1 9 2 Printer Features Parts of the Printer 2 2 Front View 2 2 Rear View 2 2 Internal Components 2 3 Printer Configurati...

Page 4: ...Address 3 5 Dynamic Methods of Setting the Printer s IP Address 3 6 Manually Setting the Printer s IP Address 3 8 Printer Management Software 3 10 CentreWare Internet Services IS 3 10 CentreWare Web...

Page 5: ...ting 4 17 Loading Paper in Tray 1 MPT for 2 Sided Printing 4 20 Loading Paper in Trays 2 5 for 2 Sided Printing 4 24 Loading Paper in Tray 6 for 2 Sided Printing 4 27 Selecting Printing Options 4 31 F...

Page 6: ...er Pages 4 63 Job Completion Notification 4 64 Printing or Deleting Secure Personal Proof and Saved Print Jobs 4 65 5 Managing Your Printer Printer Settings 5 2 Accessing Power Saver 5 2 Selecting Out...

Page 7: ...Size Jam in Trays 2 5 6 30 Paper Size Jam in Tray 6 6 33 Jam at Tray 2 3 4 or 5 6 36 Jam at Tray 1 MPT 6 38 Jam at Tray 2 and Door A 6 41 Jam at Tray 3 and Door B 6 45 Jam at Tray 4 or 5 and Door C 6...

Page 8: ...ng the Exterior 7 2 Cleaning the Interior 7 2 Supplies 7 3 Consumables 7 3 Routine Maintenance Items 7 3 Customer Usage Patterns 7 3 Moving and Repacking the Printer 7 4 Precautions for Moving the Pri...

Page 9: ...e Safety on page 1 5 Operational Safety on page 1 6 Symbols Marked on Product on page 1 9 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Att...

Page 10: ...r clips or staples into the printer Warning Do not push objects into slots or openings on the printer Making contact with a voltage point or shorting out a part could result in fire or electrical shoc...

Page 11: ...safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water If any of these conditions occur 1 Turn off the printer immediately 2 Disconnect the power...

Page 12: ...nter complies with laser product performance standards set by governmental national and international agencies and is certified as a Class 1 Laser Product The printer does not emit hazardous light bec...

Page 13: ...described in the documentation supplied with your printer Do not use aerosol cleaners The use of supplies that are not approved may cause poor performance and could create a hazardous condition Do not...

Page 14: ...cent to 85 percent Printer Clearance Place the printer in an area where there is adequate space for ventilation operation and servicing The recommended minimal spacing is Overhead Clearance 30 cm 12 i...

Page 15: ...ntact with the surface The base printer weight without any packaging materials is approximately 41 kg 90 lb Printing Safety Guidelines Wait 10 to 15 seconds between turning the printer off and on Keep...

Page 16: ...r Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the warranty service agreement or Total Satisfaction Guarantee Damage to the printer caused...

Page 17: ...roduct Use caution or draws attention to a particular component See the manual s for information Hot surface on or in the printer Use caution to avoid personal injury Do not burn It may take 40 minute...

Page 18: ...ser 5550 Printer 2 1 This chapter includes Parts of the Printer on page 2 2 Printer Configurations on page 2 4 Control Panel on page 2 7 Fonts on page 2 10 More Information on page 2 12 Printer Featur...

Page 19: ...ay 3000 Sheets 7 Two 500 Sheet Feeders Trays 2 and 3 8 Optional 1000 Sheet Feeder Trays 4 and 5 9 Front Door 10 Optional 2000 Sheet Feeder Tray 6 1 Parallel connection 2 Ethernet 10 100 1000 Base T co...

Page 20: ...Parts of the Printer Phaser 5550 Printer 2 3 Internal Components 1 Fuser 2 Transfer Roller 3 Drum Cartridge 4 Toner Cartridge 2 E 1 3 4 5550 109...

Page 21: ...x 1200 dpi and 600 x 600 dpi at 50 pages per minute ppm Letter and A4 256 MB of RAM standard expandable to 1 GB Flexible paper handling Standard multi purpose tray holds 100 sheets Two standard 500 Sh...

Page 22: ...2 Sided Printing Duplex Optional Optional Standard Standard Maximum Resolutions dpi True 1200 x 1200 True 1200 x 1200 True 1200 x 1200 True 1200 x 1200 Secure Proof Personal Personal Saved Saved Print...

Page 23: ...6 MB and 512 MB memory cards for two RAM slots 1000 Sheet Feeder 2000 Sheet Feeder 3500 Sheet Stacker 3500 Sheet Finisher with stapler and hole puncher Hard Drive 32 MB Flash Memory Duplex Unit Envelo...

Page 24: ...n page 2 9 Sample Pages on page 2 9 Control Panel Features The control panel Displays the printer s operating status for example Printing Ready to Print printer errors and warnings Prompts you to load...

Page 25: ...ous menu item 6 Up Arrow button Scrolls upward through the menus 7 Down Arrow button Scrolls downward through the menus 8 OK button Accepts the setting selected 9 Help button Displays a help message w...

Page 26: ...r s control panel To print information pages 1 On the control panel select Information and then press the OK button 2 Select Information Pages and then press the OK button 3 Select the appropriate inf...

Page 27: ...onts from your computer to the printer s memory or to the printer s hard drive or flash memory Downloading fonts to a printer can improve printing performance and reduce network traffic You can list p...

Page 28: ...el 1 Select Information and then press the OK button 2 Select Information Pages and then press the OK button 3 Select either PCL Font List or PostScript Font List and then press the OK button to print...

Page 29: ...r Guide PDF Packaged with printer Software and Documentation CD ROM Quick Start Tutorials www xerox com office 5550support Video Tutorials www xerox com office 5550support Printer Management Tools www...

Page 30: ...ing problems Printer and supplies status Supplies ordering and recycling Answers to frequently asked questions Default printer driver settings Windows only To start the Xerox Support Centre utility Se...

Page 31: ...t Software on page 3 10 Available Printer Drivers on page 3 12 Windows 2000 or Later on page 3 13 Macintosh OS X Version 10 3 and Higher on page 3 20 UNIX Linux on page 3 24 IPv6 on page 3 26 This cha...

Page 32: ...s chapter for the specific operating system you are using 5 Configure the printer s TCP IP address which is required to identify the printer on the network Windows operating systems Run the Installer...

Page 33: ...ction is recommended because it is faster than a USB connection It also allows you direct access to CentreWare Internet Services IS The CentreWare IS web interface enables you to manage configure and...

Page 34: ...end of the USB cable to the printer and turn it on 2 Connect the other end of the USB cable to the computer See also Available Printer Drivers on page 3 12 Connecting via Parallel A Parallel cable co...

Page 35: ...address 192 168 1 3 Another device can have the address 192 168 1 4 Generally Macintosh computers use either TCP IP or the EtherTalk protocol to talk to a networked printer For Mac OS X systems TCP I...

Page 36: ...press the OK button 2 Select Connection Setup and then press the OK button 3 Select Network Setup and then press the OK button 4 Select TCP IPv4 Setup and then press the OK button 5 Select DHCP BOOTP...

Page 37: ...NS through DHCP You must have DHCP enabled on the printer for DDNS to function Your network s DHCP server must also support Dynamic DNS updates through option 12 or option 81 support See your network...

Page 38: ...set the IP address 1 On the control panel select Printer Setup and then press the OK button 2 Select Connection Setup and then press the OK button 3 Select Network Setup and then press the OK button 4...

Page 39: ...IS click the Help button in CentreWare IS to go to the CentreWare IS Online Help After setting the printer s IP address you can modify TCP IP settings using CentreWare IS 1 Launch your web browser 2 E...

Page 40: ...g systems Configure printers from your desktop CentreWare IS makes it easy to copy settings from one printer to another Set up and use a simple web browser based printing system Marketing collateral s...

Page 41: ...emotely add ports queues and drivers to Windows 2000 Windows XP and Windows Server 2003 Install troubleshoot upgrade and clone wizards to aid all users in performing administrative tasks Install Centr...

Page 42: ...ver PCL6 CD ROM and Web The Printer Command Language driver can be used for applications requiring PCL Note For Windows 2000 XP only PCL5e CD ROM and Web The Printer Command Language driver can be use...

Page 43: ...is flashing rapidly Quick CD ROM Install Steps To install the printer driver from the Software and Documentation CD ROM 1 Insert the CD ROM into the computer s CD ROM drive If the installer does not l...

Page 44: ...CP IP software using the documentation provided by Microsoft and then return to this document Adding the Printer To add the printer 1 On the desktop click Start and then click Settings 2 Select one of...

Page 45: ...a Share Name check the Share box and then click Next Printing a Test Page You are prompted to print a test page 1 Select one of these options Click Yes to print a test page and then click Next Click N...

Page 46: ...t Network Printer and then click Next 4 When prompted for URL Windows 2000 Windows XP enter the printer s URL in the following format http printer ip address ipp Note Substitute your printer s IP addr...

Page 47: ...Client 1 Insert the Software and Documentation CD ROM and close the installer window 2 Open My Network Places and then browse to the 64 bit system 3 Double click on Printers and Faxes 4 Select File a...

Page 48: ...t settings are set as desired Interpreters Auto PCL or PostScript depending on your driver 2 Verify that the client is logged into the network and printing to the correct print queue The user should a...

Page 49: ...ge 1 Select the General tab 2 Click Print Test Page If the printer does not print select PhaserSMART Technical Support on the Troubleshooting tab of your Windows printer driver to access PhaserSMART T...

Page 50: ...ete open the Printer Setup Utility for Mac OS X version 10 3 x Note To locate utilities on the Macintosh hard drive open the Applications folder and then open the Utilities folder 3 Confirm that the f...

Page 51: ...u Select LPD LPR from the second pull down menu Enter the printer s IP address in the Printer Address field Verify that the Queue Name field is blank Select Xerox from the Printer Model pull down menu...

Page 52: ...e printer configuration is selected proceed to Step 8 If the appropriate printer configuration is not selected proceed to Step 6 6 Select Xerox from the manufacturers in the drop down menu 7 Select th...

Page 53: ...r printer and computer 4 For AppleTalk follow the steps below For TCP IP proceed to Step 5 a From the printer s control panel verify that EtherTalk is enabled If it is not enable it in the control pan...

Page 54: ...ng procedures enable you to connect your printer using any of the supported versions of UNIX or Linux listed above Quick Install Steps Perform the following procedures to set up the printer and instal...

Page 55: ...ons Note If print quality problems exist or your job did not print access PhaserSMART Technical Support through CentreWare IS To access PhaserSMART Technical Support 1 Launch your web browser 2 Enter...

Page 56: ...s control panel CentreWare IS Using the Control Panel To enable disable IPv6 on the control panel 1 Select Printer Setup and then press the OK button 2 Select Connection Setup and then press the OK bu...

Page 57: ...ult is to have the Interface ID automatically computed from the MAC address associated with the interface The ID is different for each device This is the recommended method for setting the Interface I...

Page 58: ...ce ID on the control panel 1 Select Printer Setup and then press the OK button 2 Select Connection Setup and then press the OK button 3 Select Network Setup and then press the OK button 4 Select TCP I...

Page 59: ...even if directed to do so by a router To enable disable automatic address assignment use one of the following options The printer s control panel CentreWare IS Setting DHCPv6 Options with the Control...

Page 60: ...on 5 Select Manual Address and then press the OK button to turn manual addressing on 6 Select Manual Address and then press the OK button 7 To set the address a Use the Up Arrow and Down Arrow buttons...

Page 61: ...t in CentreWare IS Using CentreWare IS To set address precedence using CentreWare IS 1 Launch your web browser 2 Enter your printer s IP address in the browser s Address field 3 Click Properties 4 Sel...

Page 62: ...g Printing Options on page 4 31 Printing on Both Sides of the Paper on page 4 33 Printing on Specialty Media on page 4 35 Printing on Custom Size Paper on page 4 45 Creating Custom Paper Types on page...

Page 63: ...atisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details To order paper transparencies or other spe...

Page 64: ...Providing good storage conditions for your paper and other media contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper items are susceptible to damage from...

Page 65: ...Page and then press the OK button to print Paper Sizes and Weights for Tray 1 MPT Tray 1 MPT 60 215 g m2 16 57 lb Bond Statement 5 5 x 8 5 in Custom Sizes Short edge 76 216 mm 3 0 8 5 in Long edge 98...

Page 66: ...S Folio2 8 5 x 13 in Legal2 8 5 x 14 0 in Tabloid2 11 0 x 17 0 in A53 148 x 210 mm A42 210 x 297 mm A32 297 x 420 mm B5 JIS3 182 x 257 mm B4 JIS1 257 x 364 mm C4 229 x 324 mm 1 Auto sensed when Metric...

Page 67: ...Tray Envelope Tray 60 90 g m2 16 24 lb Bond Large US Postcard1 4 0 x 6 0 in Custom Sizes Short edge 98 162 mm 3 87 6 38 in Long edge 148 241 mm 5 82 9 50 in A61 105 x 148 mm 10 Commercial 4 12 x 9 5...

Page 68: ...t load paper or transparencies above the fill lines inside the tray Slide the length and side guides firmly against the paper or other specialty media Push the tray completely to the back of printer S...

Page 69: ...Supported Paper and Media Phaser 5550 Printer 4 8 Tray 6 and Envelope Tray Tray 6 Long Edge Feed Envelope Tray 5550 103 5550 204...

Page 70: ...nting on page 4 27 Follow these general steps to print 1 Load paper in the tray 2 Adjust the tray guides 3 If prompted by the control panel confirm the paper type and size and change it as required 4...

Page 71: ...Loading Paper Phaser 5550 Printer 4 10 1 Lower Tray 1 MPT 2 Adjust the paper guides to the size of the paper 5550 262 D B 5550 125 D B...

Page 72: ...o the tray either long edge feed or short edge feed If necessary adjust the paper guides to the size of the paper Long Edge Feed Recommended for Letter A4 B5 JIS large US Postcard envelopes and many c...

Page 73: ...inter last Place the letterhead or top of the page toward the front of the printer Short Edge Feed Place Letter Legal Statement Tabloid A3 A4 A5 US Folio B4 JIS B5 JIS B6 JIS and small US Postcard pap...

Page 74: ...b Select the paper type and then press the OK button c Select the paper size and then press the OK button to save your selection 6 In the printer driver select either the paper type or Tray 1 MPT as t...

Page 75: ...Loading Paper Phaser 5550 Printer 4 14 1 Pull out the tray 2 Fan the paper to release sheets that may stick together 5550 156 5550 251...

Page 76: ...feed Long Edge Feed Place Letter Executive A4 B5 JIS and custom sizes of paper long edge feed into the tray Place the side to be printed faceup Place pre punched paper with the holes toward the right...

Page 77: ...unched paper with the holes toward the front of the tray Place letterhead or top of the page toward the left side of the tray 4 If necessary adjust the paper guides to the size of the paper Adjust the...

Page 78: ...and then press the OK button b Select the paper type and then press the OK button c Select the paper size and then press the OK button to save your selection 7 In the printer driver select either the...

Page 79: ...Loading Paper Phaser 5550 Printer 4 18 2 If loading paper with a different width or length adjust the width and length guides 5550 241 5550 240 A4 8 5 A4 11 A4 11 A4 11 A4 11...

Page 80: ...ecutive and B5 JIS paper long edge feed into the tray Place the side to be printed facedown Place pre punched paper with the holes toward the left side of the tray Place letterhead or the top of the p...

Page 81: ...ter driver select either the paper type or Tray 6 as the paper source Loading Paper in Tray 1 MPT for 2 Sided Printing All standard paper sizes except postcard B6 JIS and envelopes and most custom pap...

Page 82: ...Loading Paper Phaser 5550 Printer 4 21 2 Adjust the paper guides to the size of the paper 3 Fan the paper to release sheets that may stick together 5550 125 D B 5550 251...

Page 83: ...uides to the size of the paper Long Edge Feed Recommended for Letter A4 and B5 JIS sizes of paper Do not load paper above the fill line Place the side to be printed first page 1 faceup Place pre punch...

Page 84: ...letterhead or the top of the page to enter the printer last 5 If prompted on the control panel press the OK button to accept the paper size and type that are shown If you have changed the paper size o...

Page 85: ...paper smaller than 140 mm 5 5 in in width or 182 mm 7 16 in in height 1 Pull out the tray 2 Fan the paper to release sheets that may stick together Caution If you change the type of paper in a tray y...

Page 86: ...feed Long Edge Feed Recommended for Letter Executive A4 B5 JIS and many custom sizes of paper Place the side to be printed first page 1 facedown Place pre punched paper with the holes toward the left...

Page 87: ...ace pre punched paper with the holes toward the front of the tray Place letterhead or top of the page toward the right side of the tray 4 If necessary adjust the paper guides to the size of the paper...

Page 88: ...press the OK button b Select the paper type and then press the OK button c Select the paper size and then press the OK button to save your selection 7 In the printer driver select either the paper ty...

Page 89: ...Loading Paper Phaser 5550 Printer 4 28 2 If loading paper with a different width or length adjust the width and length guides 5550 241 5550 240 A4 8 5 A4 11 A4 11 A4 11 A4 11...

Page 90: ...e and B5 JIS paper long edge feed into the tray Place the side to be printed first page 1 faceup Place pre punched paper with the holes toward the right side of the tray Place letterhead or the top of...

Page 91: ...e paper size and type that are shown If you have changed the paper size or type do the following a Select Change setup and then press the OK button b Select the paper type and then press the OK button...

Page 92: ...ry Connection type network parallel or USB Network operating system Printer configuration File size and type of graphics Computer speed Note Additional printer memory RAM may improve overall printer f...

Page 93: ...the Phaser 5550 printer and click its Properties button to open the printer driver 3 Make selections from the driver tabs Note For more information about Windows printer driver options click the Help...

Page 94: ...ust be at least 89 x 127 mm 3 5 x 5 in when printing from Tray 1 All sizes that fit Trays 2 6 may be printed 2 sided The paper must have a weight of 60 163 g m2 16 43 lb Bond Manual 2 sided printing i...

Page 95: ...also Loading Paper in Tray 1 MPT for 2 Sided Printing on page 4 20 Loading Paper in Trays 2 5 for 2 Sided Printing on page 4 24 Loading Paper in Tray 6 for 2 Sided Printing on page 4 27 Operating Sys...

Page 96: ...one side only To order Xerox supplies contact your local reseller or go to www xerox com office 5550supplies Guidelines for Transparencies Remove all paper before loading transparencies in the tray Do...

Page 97: ...t are shown If you have changed the paper size or type do the following a Select Change setup and then press the OK button b Select Transparency and then press the OK button c Select the paper size an...

Page 98: ...mpted on the control panel press the OK button to accept the paper size and type that are shown If you have changed the paper size or type do the following a Select Change setup and then press the OK...

Page 99: ...chase envelopes that lie flat on a surface Remove air bubbles from the envelopes before loading by setting a heavy book on top of the envelopes If wrinkling or embossing problems occur use a different...

Page 100: ...uides to the size of the envelopes 3 If prompted on the control panel press the OK button to accept the envelope size that is highlighted If you have changed the paper size or type do the following a...

Page 101: ...e with the flap entering the printer first left side of tray 2 Adjust the paper guides to the size of the envelopes 3 If prompted on the control panel press the OK button to accept the paper size and...

Page 102: ...y unused postcards to the original packaging and reseal it Do not store postcards in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions may cause...

Page 103: ...left of the tray 2 Adjust the paper guides to the size of the postcards 3 If prompted on the control panel press the OK button to accept the paper size and type that are shown If you have changed the...

Page 104: ...ct to the original packaging and reseal it for protection Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions may cause prin...

Page 105: ...of the tray 2 Adjust the paper guides to the size of the label sheets 3 If prompted on the control panel press the OK button to accept the paper size and type that are shown If you have changed the pa...

Page 106: ...and sizes see Supported Paper and Media on page 4 2 Input Tray Tray 1 MPT Trays 2 5 Envelope Tray Short Edge 89 297 mm 3 5 11 70 in 140 297 mm 5 50 11 70 in 98 162 mm 3 87 6 38 in Long Edge 98 432 mm...

Page 107: ...50 Printer 4 46 Printing Custom Size Paper Loading the Paper Trays 1 Insert custom size paper in Tray 1 MPT or Trays 2 5 Tray 1 MPT Long Edge Feed Short Edge Feed Trays 2 5 Long Edge Feed Short Edge F...

Page 108: ...2 Adjust the paper guides to the size of the Labels inside the paper tray provide additional information for loading paper according to size and orientation 3 Push the tray completely into the printe...

Page 109: ...e menu select New Custom Size and then press the OK button 10 If you selected New Custom Size select the custom width and height a For Short Edge use the Up Arrow and Down Arrow buttons to specify the...

Page 110: ...e for routine print jobs for example monthly reports To create custom paper types 1 Launch your web browser 2 Enter the printer s IP address in the browser s Address field 3 Click Properties 4 Select...

Page 111: ...ault stapling option Low Staples Behavior When the printer detects a low quantity of staples a 15 minute delay is started during which three things can happen The print job can be resumed without stap...

Page 112: ...Using the Stapler Phaser 5550 Printer 4 51 Adding Staples 1 Open Door G Note See the instructions on the inside of Door G 2 Slide the stapler toward you and then to the right 5550 186 5550 243...

Page 113: ...Printer 4 52 3 Remove the staple unit by lifting it up and out 4 If present remove the depleted staple cartridge 5 Inset a new staple cartridge 6 Insert the staple unit in the finisher 5550 244 2c 3 R...

Page 114: ...Using the Stapler Phaser 5550 Printer 4 53 7 Close Door G 5550 018 E A B C D...

Page 115: ...nel To set the default hole punching option on the control panel 1 On the control panel select Printer Setup and then press the OK button 2 Select Paper Handling Setup and then press the OK button 3 S...

Page 116: ...e Puncher Phaser 5550 Printer 4 55 Emptying the Punch Waste Box 1 Open Door G 2 Remove the Punch Waste Box and empty the contents 3 Place the Punch Waste Box back into the finisher 4 Close Door G 5550...

Page 117: ...arator a divider page or slipsheet can be inserted after a print job between copies of a print job or between individual pages of a print job Specify the tray to use as the source for the separator pa...

Page 118: ...r sheet To print multiple pages on a single sheet of paper in a supported driver Operating System Steps Windows 2000 or later 1 Select the Layout Watermark tab 2 Select the Pages Per Sheet N Up option...

Page 119: ...e creep and gutter in supported drivers Creep Specifies how much the page images are shifted outward in 10ths of a point This compensates for the thickness of the folded paper which otherwise would ca...

Page 120: ...image or mirror image flips images horizontally on pages when printed Note The Negative Output and Mirrored Output options are only available in the PostScript driver To select negative or mirror ima...

Page 121: ...n a supported driver Operating System Steps Windows 2000 or later 1 Select the Paper Output tab 2 Click the button to the right of the Paper summary and select either Other Size or Advanced Paper Sele...

Page 122: ...nts print to the edge of the page When set to Off documents are printed with standard margins See also Scaling on page 4 60 Operating System Steps Windows 2000 or later 1 Select the Advanced tab 2 Set...

Page 123: ...t of the watermark as an outline instead of filled text Note Not all applications support watermark printing To select create and edit watermarks using a supported Windows driver Operating System Step...

Page 124: ...ints the first and last pages of your document from the same tray as the rest of your document First Prints the first page on paper from the specified tray First and Last Prints the first and last pag...

Page 125: ...summary and select Covers 3 Select the cover option and tray to use from the Covers dialog box Mac OS X version 10 3 and higher 1 In the Print dialog box select Paper Feed 2 Select First page from and...

Page 126: ...you select your user name on the control panel or in CentreWare IS Secure Print Prints the job only after you enter the four digit numeric password on the control panel Proof Print Prints only one co...

Page 127: ...igit passcode For a proof print or a shared saved print job enter the name you want to give this job For a personal saved job enter your four digit passcode and enter the name you want to give this jo...

Page 128: ...nal Job list on the right 4 To change the order of the jobs to be printed select a job to be moved in the list on the right and then click the Move Up or Move Down button 5 Click the OK button Mac OS...

Page 129: ...then press the OK button 7 Select Print and Delete or Delete and then press the OK button to print or delete the job Printing or Deleting Personal Print Jobs To print or delete a personal print job s...

Page 130: ...irst digit of the numeric password and then press the OK button to accept that digit 5 Repeat Step 4 for the second third and fourth digits Note If you enter less than four digits in the driver s Pass...

Page 131: ...5550 Printer 5 1 This chapter includes Printer Settings on page 5 2 Printer Security on page 5 9 Analyzing Printer Usage on page 5 12 See also Printer Management Software on page 3 10 Managing Your P...

Page 132: ...inter the printer enters Warmup Mode You can also warm up the printer by pressing the OK button on the control panel If you find that the printer is going into Power Saver mode too often and you do no...

Page 133: ...ess the OK button Note The printer driver overrides the control panel settings for output tray selection Selecting Job Offset The Stacker Lower Tray and Standard Output Tray can place sheets in altern...

Page 134: ...lighted The end of the line displays the setting On or Off 3 Press the OK button to change the setting Using CentreWare IS To turn on off the automatic printing of the Startup Page 1 Launch your web b...

Page 135: ...5 or 10 minutes 1 hour or 24 hours indicate the length of time you want the printer to wait for you to load paper before printing If you select a value of None the printer does not wait for paper to...

Page 136: ...purchased 1000 Sheet Feeder Trays 4 and 5 2000 Sheet Feeder Tray 6 Tray Switching Settings If tray switching is enabled and a tray runs out of paper while printing then the printer selects another tr...

Page 137: ...the bottom of the screen Selecting the Default Tray If you do not want to use tray switching you can accept the default order of tray selection The default tray contains the paper type and size used f...

Page 138: ...aults 6 Scroll to Print Mode Settings and then select the tray from the Paper Source drop down list 7 Click Save Changes at the bottom of the screen Changing Printer Language To change the language us...

Page 139: ...eWare IS enable you to select settings based on three levels of user security Any user Includes the majority of people who will be sending print jobs to the printer Key user A person who has some admi...

Page 140: ...your printer s IP address in the browser s Address field 3 Click Properties 4 Select the Security folder on the left navigation panel and then select HTTPS 5 Select the appropriate options 6 Click th...

Page 141: ...of pages that guide you through 802 1X configuration For more information click the Help button in CentreWare IS to go to the CentreWare IS Online Help Locking the Control Panel Menus Lock the control...

Page 142: ...he job accounting values reported vary depending on the protocol and print command used when each job was printed For example using NPRINT over NetWare provides the printer with the most information a...

Page 143: ...printer s IP address in the browser s Address field 3 Select Jobs 4 On the left navigation panel select Usage Profile Reports 5 Click the Usage Profile Properties link Follow the instructions on the...

Page 144: ...treWare IS Status Notification To set up status notification using CentreWare IS 1 Launch your web browser 2 Enter the printer s IP address in the browser s Address field 3 Click Properties 4 On the l...

Page 145: ...6 1 This section includes Automatic Diagnostic Tools on page 6 2 Clearing Paper Jams on page 6 3 Print Quality Problems on page 6 58 Control Panel Messages on page 6 69 Additional Resources on page 6...

Page 146: ...n PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support To access PhaserSMART Technical Support 1 Go to www phaserSMART com 2 Enter your printer s IP addre...

Page 147: ...e 6 22 Jam at G on page 6 23 Jam at H on page 6 25 Jam at the Stacker Upper Tray on page 6 26 Paper Size Jam in Tray 1 MPT on page 6 27 Paper Size Jam in Trays 2 5 on page 6 30 Paper Size Jam in Tray...

Page 148: ...the jam Warning Use caution some components inside Door A may be hot 1 Open Door A 2 Pull the jammed paper out of the printer If necessary press the green handle to move the paper to make it easier to...

Page 149: ...Clearing Paper Jams Phaser 5550 Printer 6 5 3 Close Door A D A E 5550 003...

Page 150: ...g Paper Jams Phaser 5550 Printer 6 6 Jam at B Follow these steps to clear the jam 1 If the printer has the 2000 Sheet Feeder Tray 6 slide the feeder away from the printer 2 Open Door B 5550 230 5550 0...

Page 151: ...Clearing Paper Jams Phaser 5550 Printer 6 7 3 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 4 Close Door B 5550 005 C B 5550 006 B C...

Page 152: ...the printer has the 2000 Sheet Feeder Tray 6 slide the feeder firmly against the printer Jam at B and C Follow these steps to clear the jam 1 If the printer has the 2000 Sheet Feeder Tray 6 slide the...

Page 153: ...Clearing Paper Jams Phaser 5550 Printer 6 9 2 Open Door B 3 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 5550 004 B C 5550 005 C B...

Page 154: ...Clearing Paper Jams Phaser 5550 Printer 6 10 4 Close Door B 5 Open Door C 5550 006 B C 5550 007 B C...

Page 155: ...Clearing Paper Jams Phaser 5550 Printer 6 11 6 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 7 Close Door C 5550 008 B C 5550 009 B C...

Page 156: ...8 If the printer has the 2000 Sheet Feeder Tray 6 slide the feeder firmly against the printer Jam at C Follow these steps to clear the jam 1 If the printer has the 2000 Sheet Feeder Tray 6 slide the f...

Page 157: ...Clearing Paper Jams Phaser 5550 Printer 6 13 2 Open Door C 3 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 5550 007 B C 5550 008 B C...

Page 158: ...Clearing Paper Jams Phaser 5550 Printer 6 14 4 Close Door C 5 If the printer has the 2000 Sheet Feeder Tray 6 slide the feeder firmly against the printer 5550 009 B C 5550 231...

Page 159: ...r Jams Phaser 5550 Printer 6 15 Jam at D Follow these steps to clear the jam 1 Open Door D 2 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 5550 027 A B E D 5550...

Page 160: ...Clearing Paper Jams Phaser 5550 Printer 6 16 3 Close Door D Jam at D and A Follow these steps to clear the jam 1 Open Door D 5550 029 A B E D 5550 027 A B E D...

Page 161: ...Clearing Paper Jams Phaser 5550 Printer 6 17 2 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 3 Close Door D 5550 028 B D A E 5550 029 A B E D...

Page 162: ...Warning Use caution some components inside Door A may be hot 5 Pull the jammed paper out of the printer If necessary press the green handle to move the paper to make it easier to remove Confirm that a...

Page 163: ...ng Paper Jams Phaser 5550 Printer 6 19 6 Close Door A Jam at E Follow these steps to clear the jam Warning Use caution some components inside Door A may be hot 1 Open Door A D A E 5550 003 5550 001 D...

Page 164: ...Clearing Paper Jams Phaser 5550 Printer 6 20 2 Open Door E 3 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 5550 010 E 5550 011...

Page 165: ...Clearing Paper Jams Phaser 5550 Printer 6 21 4 Close Door E 5 Close Door A 5550 012 E D A E 5550 003...

Page 166: ...r 5550 Printer 6 22 Jam at F Follow these steps to clear the jam 1 Open Door F 2 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 5550 013 E A B D E A B D 5550 014...

Page 167: ...r F Jam at G Follow these steps to clear the jam On the control panel of the printer press the i button to view information about the control panel message 1 If visible pull the jammed paper out of th...

Page 168: ...own on the instruction labels Note If the stapler is in the way slide the stapler toward you then to the right 4 If you opened handle 2a or handle 2b rotate knob 2c counterclockwise as needed 5 Pull t...

Page 169: ...ing Paper Jams Phaser 5550 Printer 6 25 Jam at H Follow these steps to clear the jam 1 Lift Door H 2 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 5550 270 5550...

Page 170: ...per Jams Phaser 5550 Printer 6 26 3 Close Door H Jam at the Stacker Upper Tray Follow these steps to clear the jam 1 Pull the jammed paper out of the stacker upper tray 2 Open Door G 5550 271 5550 025...

Page 171: ...ay 1 MPT Follow these steps to clear the paper size jam in Tray 1 1 Verify that the width guides are pressed against the paper 2 If the paper size and type shown on the control panel match the size an...

Page 172: ...ensed Custom or a listed paper size and then press the OK button c If you selected Custom specify the width and height of the paper Select Custom Width press the OK button scroll to the width of the p...

Page 173: ...550 Printer 6 29 5 Pull the jammed paper out of the printer If necessary press the green handle to move the paper to make it easier to remove Confrim that all paper fragments are removed 6 Close Door...

Page 174: ...30 Paper Size Jam in Trays 2 5 Follow these steps to clear the paper size jam in Trays 2 5 1 Pull out the tray specified on the control panel 2 Verify that the length and width guides are pressed aga...

Page 175: ...y 2 5 Setup and then press the OK button d Select Auto Sensed Custom or a listed paper size and then press the OK button e If you selected Custom specify the width and height of the paper Select Custo...

Page 176: ...550 Printer 6 32 6 Pull the jammed paper out of the printer If necessary press the green handle to move the paper to make it easier to remove Confirm that all paper fragments are removed 7 Close Door...

Page 177: ...llow these steps to clear the paper size jam in Tray 6 1 Pull out Tray 6 2 Verify that the length and width guides are set correctly Note The default setting is for 8 5 x 11 in paper You must change t...

Page 178: ...control panel menus select Printer Setup and then press the OK button b Select Paper Handling Setup and then press the OK button c Select Tray 6 Setup and then press the OK button d Select Auto Sensed...

Page 179: ...550 Printer 6 35 6 Pull the jammed paper out of the printer If necessary press the green handle to move the paper to make it easier to remove Confirm that all paper fragments are removed 7 Close Door...

Page 180: ...at Tray 2 3 4 or 5 Follow these steps to clear the jam 1 Pull the tray specified on the control panel completely out of the printer 2 Pull jammed paper from the printer tray slot Confirm that all pap...

Page 181: ...Paper Jams Phaser 5550 Printer 6 37 3 Remove crumpled paper from the tray 4 Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper 5550 031 5550 063 5...

Page 182: ...learing Paper Jams Phaser 5550 Printer 6 38 5 Insert the tray and push it completely into the printer Jam at Tray 1 MPT Follow these steps to clear the jam 1 Open Door A 5550 216 A B C 5550 001 D A E...

Page 183: ...jammed paper out of the printer If necessary press the green handle to move the paper to make it easier to remove Confirm that all paper fragments are removed 3 Remove jammed or crumpled paper from Tr...

Page 184: ...Clearing Paper Jams Phaser 5550 Printer 6 40 4 Close Door A 5 Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper D A E 5550 003 5550 220...

Page 185: ...to clear the jam Warning Use caution some components inside Door A may be hot 1 Open Door A 2 Pull the jammed paper out of the printer If necessary press the green handle to move the paper to make it...

Page 186: ...Clearing Paper Jams Phaser 5550 Printer 6 42 3 Close Door A 4 Pull Tray 2 completely out of the printer D A E 5550 003 5550 210 A B C...

Page 187: ...Clearing Paper Jams Phaser 5550 Printer 6 43 5 Pull jammed paper from the printer tray slot Confirm that all paper fragments are removed 6 Remove crumpled paper from the tray 5550 214 5550 031...

Page 188: ...50 Printer 6 44 7 Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper 8 Insert the tray and push it completely into the printer 555...

Page 189: ...Jams Phaser 5550 Printer 6 45 Jam at Tray 3 and Door B Follow these steps to clear the jam 1 If the printer has the 2000 Sheet Feeder Tray 6 slide the feeder away from the printer 2 Open Door B 5550 2...

Page 190: ...Clearing Paper Jams Phaser 5550 Printer 6 46 3 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 4 Close Door B 5550 005 C B 5550 006 B C...

Page 191: ...aring Paper Jams Phaser 5550 Printer 6 47 5 If the printer has the 2000 Sheet Feeder Tray 6 slide the feeder firmly against the printer 6 Pull Tray 3 completely out of the printer 5550 231 5550 211 A...

Page 192: ...Clearing Paper Jams Phaser 5550 Printer 6 48 7 Pull jammed paper from the printer tray slot Confirm that all paper fragments are removed 8 Remove crumpled paper from the tray 5550 215 5550 250...

Page 193: ...0 Printer 6 49 9 Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper 10 Insert the tray and push it completely into the printer 555...

Page 194: ...s Phaser 5550 Printer 6 50 Jam at Tray 4 or 5 and Door C Follow these steps to clear the jam 1 If the printer has the 2000 Sheet Feeder Tray 6 slide the feeder away from the printer 2 Open Door C 5550...

Page 195: ...Clearing Paper Jams Phaser 5550 Printer 6 51 3 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 4 Close Door C 5550 008 B C 5550 009 B C...

Page 196: ...Phaser 5550 Printer 6 52 5 If the printer has the 2000 Sheet Feeder Tray 6 slide the feeder firmly against the printer 6 Pull the tray specified on the control panel completely out of the printer 5550...

Page 197: ...Clearing Paper Jams Phaser 5550 Printer 6 53 7 Pull jammed paper from the printer tray slot Confirm that all paper fragments are removed 8 Remove crumpled paper from the tray 5550 051 D B C 5550 250...

Page 198: ...0 Printer 6 54 9 Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper 10 Insert the tray and push it completely into the printer 555...

Page 199: ...Jams Phaser 5550 Printer 6 55 Jam at Tray 6 Follow these steps to clear the jam 1 If Tray 1 is open remove the paper from the tray and close it 2 Slide the Tray 6 Feeder away from the printer 5550 22...

Page 200: ...Clearing Paper Jams Phaser 5550 Printer 6 56 3 Open Door J and lift the access handle 4 Pull the jammed paper out of the printer Confirm that all paper fragments are removed 5550 232 5550 234 5550 235...

Page 201: ...Clearing Paper Jams Phaser 5550 Printer 6 57 5 Close the jam access handle and close Door J 6 Slide the Tray 6 Feeder firmly against the printer 5550 236 5550 237 5550 231...

Page 202: ...upported paper transparencies and other specialty media is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the Unit...

Page 203: ...e Remove the paper from the paper tray and fan it Also ensure that the paper is correctly loaded in the tray Printable data may not have been received from the computer Print a Configuration page If t...

Page 204: ...tridge may be defective Replace the drum cartridge Printable data from the computer may be corrupted Print a Configuration page If the Configuration page prints correctly check the interface cable bet...

Page 205: ...pear across the paper Possible Causes Solutions The drum cartridge may not be installed correctly Remove and re install the drum cartridge The drum cartridge may be defective or at the end of its life...

Page 206: ...etions that form narrow lines Possible Causes Solutions The paper may be defective with creases folds etc Replace the paper The drum cartridge may be defective or at the end of its life Replace the dr...

Page 207: ...e the drum cartridge The paper path may be contaminated with toner Print several blank sheets of paper to remove the toner accumulations The fuser may be defective Replace the fuser in the maintenance...

Page 208: ...Causes Solutions The paper path may be contaminated with toner Print several blank sheets of paper to remove the toner accumulations The drum cartridge may be defective Replace the drum cartridge The...

Page 209: ...n the control panel select Paper Handling Setup and then select Fuser Configuration Adjust the fuser setting for the paper type selected The printer may be located in an environment with extreme tempe...

Page 210: ...y Verify that the paper is correctly loaded in the appropriate tray The paper may be in poor condition Replace the paper The paper may be damp Replace the paper The fuser may be at the end of its life...

Page 211: ...letions Areas of the print are extremely light or missing Possible Causes Solutions The paper may be in poor condition Replace the paper The paper may be damp Replace the paper The drum cartridge may...

Page 212: ...card the packaging 2 If the problem continues a Remove and repackage the new drum cartridge b Reinstall the original drum cartridge c Replace the maintenance kit fuser and transfer roller 3 If the pro...

Page 213: ...nu displayed The Help button is labeled with a symbol Some of the status messages that appear in the control panel are listed below Status Messages 1 Control panel display 2 Help button Status Message...

Page 214: ...mputer screen that the printer needs attention The control panel button also provides valuable information about errors and warnings Hardware or software failures that may require service support are...

Page 215: ...video tutorials and much more www xerox com office 5550support A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to meet your i...

Page 216: ...Phaser 5550 Printer 7 1 This chapter includes Cleaning the Printer on page 7 2 Supplies on page 7 3 Moving and Repacking the Printer on page 7 4 Maintenance...

Page 217: ...t of neutral detergent and gently wipe the stain off Note Do not spray the detergent directly on the printer The liquid detergent may enter the printer through a gap and cause problems Never use clean...

Page 218: ...Consumables for the Phaser 5550 printer are a toner cartridge and a staple pack Routine Maintenance Items Routine maintenance items are printer parts or assemblies that have a limited life requiring...

Page 219: ...ement such as pushing the printer over a raised door threshold or across a parking lot can damage the printer Always use two people to lift the printer Always turn off the printer using the power swit...

Page 220: ...al packaging or are unable to repackage the printer contact your local Xerox service representative Caution Failure to repackage the printer properly for shipment can result in damage to the printer D...

Page 221: ...ional Duplex Unit Width 64 mm 2 52 in Depth 458 mm 18 in Height 211 mm 8 3 in Weight 1 8 kg 4 lb Optional 1000 Sheet Feeder Width 540 mm 21 3 in Depth 520 mm 20 5 in Height 280 mm 11 in Weight 23 kg 5...

Page 222: ...C 41 90 degrees F Relative Humidity Storage 15 85 Operating 15 85 Electrical Specifications Available in four 4 configurations Phaser 5550B 5550N 5550DN and 5550DT 110 127 VAC 50 60 Hz 220 240 VAC 50...

Page 223: ...z processor Memory 256 MB RAM standard Upgradable to a maximum of 1 GB Page Description Languages PDL PCL PCLXL Adobe PostScript 3 PDF Fonts PostScript PCL Interfaces IEEE 1284 parallel Ethernet 10Bas...

Page 224: ...ul interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or television reception which can...

Page 225: ...dio Telecommunications Terminal Equipment Directive 1999 5 EC This printer if used properly in accordance with the user s instructions is neither dangerous for the consumer nor for the environment To...

Page 226: ...e www dtsc ca gov hazardouswaste perchlorate European Union Some equipment may be used in both a domestic household and a professional business application Domestic Household Environment In accordance...

Page 227: ...Xerox sales representative 1 800 ASK XEROX to determine whether this Xerox printer is part of the program For more information about Xerox environmental programs visit www xerox com environment html o...

Page 228: ...setting the printer s IP address dynamically 3 6 automatic 2 sided printing 4 33 automatically setting the printer s IP address Windows only 3 5 available printer drivers 3 12 B basic printing 4 9 bi...

Page 229: ...r pages 4 63 creating custom paper types 4 49 creating an IPP printer Windows 3 16 custom paper types creating 4 49 custom size paper 4 49 guidelines for loading in Tray 2 5 4 45 guidelines for loadin...

Page 230: ...res printer configurations 2 5 fonts downloading 2 10 printing a list from CentreWare IS 2 11 printing a list from the control panel 2 11 printing font samples 2 11 supplement resident fonts 2 10 G ge...

Page 231: ...4 printing 4 43 lifting the printer 1 8 7 4 load paper timeout 5 5 loading custom size paper 4 46 Envelope Tray 4 40 labels 4 43 postcards 4 41 Tray 1 MPT 4 9 4 20 Tray 6 4 17 4 27 Trays 2 5 4 13 4 24...

Page 232: ...t jobs 4 56 separation pages 4 56 storage guidelines 4 3 supported sizes and weights 4 4 type 4 20 unacceptable types 4 3 paper jam at A 6 3 at B 6 6 at B and C 6 8 at C 6 12 at D 6 15 at D and A 6 16...

Page 233: ...3 12 electrical safety 1 2 enabling AutoIP 3 6 enabling DHCP 3 6 failure to repackage properly 1 8 7 4 features 2 5 fonts 2 4 A 3 help 4 32 information resources 2 12 job accounting 5 12 MailinX alert...

Page 234: ...Macintosh 4 32 selecting 4 32 Windows 4 32 performance 4 31 personal jobs 4 68 personal saved jobs 4 69 postcards 4 41 proof print jobs 4 68 safety guidelines 1 7 saved print jobs 4 68 secure print j...

Page 235: ...etting administrative security levels 5 9 control panel menu locking options 5 11 printer s IP address dynamically 3 6 printer s IP address manually 3 8 printing security 5 10 the printer s IP address...

Page 236: ...int quality problems using CentreWare IS 3 10 technical support 2 12 using CentreWare Web 3 11 Windows 2000 or later 3 18 two sided printing selecting 4 34 U unacceptable media types 4 3 Unix networki...

Page 237: ...stallation Windows 2000 or later 3 13 troubleshooting Windows 2000 or later 3 18 verifying driver installation Windows 2000 or later 3 18 verifying settings Windows 2000 or later 3 18 X Xerox Support...

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