Xerox Phaser 3600, Service Manual

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3-2 Phaser 3600 Printer Service Manual
Error Messages
Troubleshooting Overview
This section covers troubleshooting procedures for the Phaser 3600 Laser
Printer. When an error first occurs, record the error message and code and
then cycle power to the printer to see if the error recurs.
To troubleshoot image-quality problems, see “Image-Quality Troubleshooting”
on page 5-9.
Using the Troubleshooting Procedures
1. Each Step in a Troubleshooting Procedure instructs you to perform a
certain action or procedure. The steps are to be followed sequentially until
the problem is fixed or resolved.
2. The Actions and Questions box contains additional information and/or
additional procedures you must follow to isolate the problem.
3. When a procedure instructs you to test a component using service
diagnostics, see the “Service Diagnostics Menu Map” on page 3-3 for the
detailed steps and functions for testing parts of the printer.
4. The action is followed by a question. If your response to the question is
“Yes”, then follow the instructions for a “Yes” reply. If your response to the
question is “No”, then follow the instructions for a “No” reply.
5. Troubleshooting Procedures may ask you to take voltage readings or test
for continuity at certain test points within the printer. For detailed
diagrams, see “Plug/Jack and Connector Locators and Maps” on
page 9-3 for complete information on test point locations and signal
names.
6. Troubleshooting Procedures often ask you to replace a printer
component, see “Service Parts Disassembly” on page 7-1 for detailed
steps in removing and replacing all major components of the printer. The
“Parts List” on page 8-1 details the location, quantity, and part number for
all spared printer components.