Release Issues
Xerox Nuvera
New issues in this release for DS3500
CQ#46637 “Close top cover” status does not consistently
disappear after closing the top cover
Description
The Stacker Module “Close Top Cover” status message is not alwaysgoing away when you
close the top cover due to possible stray sheets in area 1-6.
Workaround
If the Stacker Module “Close Top Cover” status message is not going away when you close the
top cover, then please check Areas 1-6 for any stray sheets and remove them. If there are any
stray sheets the Stacker Module will not go ready and will not lower the “Close Top Cover”
status message.
CQ#46832 Stacker state changes incorrectly
Description
The DS3500 changes its stacker state incorrectly when the front door is closed or the stack tray
is lowered and empty.
Workaround
If the unload button is pressed when the DS3500 stacker tray is empty, the try will go to the
bottom position and the system will not be able to print.
To re-enable the ability to print, open and close the front door of the DS3500.
CQ#446828 “Run until full” option conflicts with Dual-DS3500’s
Description
If the “Run until full” option is enabled via the Stacker Limits window on a dual DS3500
system, the situation may arise where an auto switch between each DS3500 does not happen.
Instead, the machine goes into a continuous up/down state cycle.
Workaround
Set the stack limit tot eh number of sheets it takes to make a stack 13 inches (330 mm) high.
For example, if running 20# (75 gsm) bond, 3200 sheets are required to make a stack 13
inches (330 mm) in height. In this case, the stacker limit should be changed from the default
3500 sheets to 3200 sheets.
If the continuous up/down cycle state cycle, open the top cover of either DS3500 for at least
10 seconds and close the top cover.
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Hints and Tips Guide
