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Xerox N2125A/DT - DocuPrint B/W Laser Printer User Manual Download Page 115

Chapter 5: Troubleshooting

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5-1

Troubleshooting

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Before You Begin Troubleshooting  ......................................  5-2

Error Messages  ..................................................................  5-4

Paper Jams  ........................................................................  5-5

What Causes a Paper Jam? .............................................  5-5

Paper Jam Messages .......................................................  5-5

Solving Printing Problems  ................................................  5-25

Solving Print Quality Problems  .........................................  5-29

Additional Sources of Troubleshooting Assistance  .............  5-37

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Summary of Contents for N2125A/DT - DocuPrint B/W Laser Printer

Page 1: ...The Xerox DocuPrint N2125 Network Laser Printer User Guide Downloaded from www Manualslib com manuals search engine...

Page 2: ...rosoft LAN Manager Windows 95 and Windows 98 are trademarks of Microsoft Corporation Adobe and PostScript are trademarks of Adobe Systems Inc TrueType is a trademark of Apple Computer Inc OS 2 is a tr...

Page 3: ...Operational Safety xi Ozone Safety xiv Chapter 1 Getting to Know Your Printer 1 1 Introduction 1 2 Printer Features 1 3 Paper Handling 1 3 Connectivity 1 5 Page Description Languages 1 6 Fonts 1 6 Re...

Page 4: ...Feeder 2 11 Envelope Feeder 2 13 Configuring Custom Paper Sizes 2 14 Chapter 3 Printing 3 1 Introduction 3 3 Using the Printer Drivers 3 4 Installing the Printer Drivers 3 5 Configuring the Printer D...

Page 5: ...Printing 3 62 Chapter 4 Maintaining the Printer 4 1 Regular Printer Maintenance 4 2 Cleaning the Printer 4 2 Replacing the Laser Print Cartridge 4 3 Replacing Maintenance Kit Items 4 6 Chapter 5 Trou...

Page 6: ...1 Physical Specifications A 2 Environmental Specifications A 3 Electrical Specifications A 4 Performance Specifications A 5 Controller Specifications A 6 Appendix B Notices and Certifications B 1 FCC...

Page 7: ...he recommended consumable supplies have been designed and tested to meet strict safety requirements Attention to the following notes will ensure the continued safe operation of your printer Downloaded...

Page 8: ...a step the above symbols appear smaller but are of equal importance This symbol indicates particularly useful or helpful information about your printer This symbol indicates a caution against perform...

Page 9: ...ower cord directly into a properly grounded electrical outlet Do not use an extension cord If you do not know whether an outlet is grounded ask an electrician to check the outlet Do not place the prin...

Page 10: ...isconnect the power cord and call an authorized service representative The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water Any part of the printer is...

Page 11: ...totally enclosed during all modes of customer operation and maintenance When performing various operator functions you may see laser warning labels These labels are for the service mode and are placed...

Page 12: ...poor performance and could create a dangerous condition Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment Power should be OFF when performi...

Page 13: ...printer The use of unsuitable materials may result in poor performance and possibly a hazardous situation Follow all warnings and instructions marked on or supplied with the printer options and suppl...

Page 14: ...ng materials is 59 pounds 27 kg The printer is heavy Exercise care in moving or relocating the printer Follow the recommended procedure when moving the printer from one location to another Do not put...

Page 15: ...neckties away from the exit feed rollers Do not remove a media tray while printing from that tray or any tray above the media tray in use Do not open the covers while printing Do not switch off the p...

Page 16: ...lly no ozone 0 01 ppm during normal operation Providing the proper environmental parameters as specified in the Operational Safety section of these Safety Notes ensures that concentration levels meet...

Page 17: ...vity 1 5 Fonts 1 6 Resolution 1 6 Print Speed 1 6 Page Description Languages 1 6 Printer Components 1 7 Base Configuration 1 7 Internal Components 1 8 Printer Options 1 9 Printer Documentation 1 10 Pr...

Page 18: ...that came with your printer and connect the necessary cables Your printer may also have one or more optional features installed First verify your exact equipment options before proceeding further If...

Page 19: ...he section Selecting Print Media page 2 2 Input Sources The standard multi bypass feeder functions as either a single sheet manual feed tray or a tray for up to 100 sheets Tray 1 is the standard 550 s...

Page 20: ...s up to 500 sheets and receives output face down It has offset capability as described in the section Offsetting Output page 3 61 and bin full detection Duplex Printing A duplex option is available fo...

Page 21: ...the printer is network capable For information about supported network environments and protocols refer to the Technical Information Guide on your Printer Management Software CD For networking option...

Page 22: ...loaded to system memory optional Flash memory or the optional hard disk PostScript 3 contains 136 fonts of which 39 are resident in the printer The remaining fonts are available on the Product CD for...

Page 23: ...t bin 3 Control Panel 4 Front cover release 5 Multi bypass feeder shown open 6 Tray extension 7 Power switch 8 Tray 1 9 Paper amount indicator Figure 1 2 Printer Components Rear View Rear View 1 Optio...

Page 24: ...s Figure 1 3 Internal Components Front View Front View 1 Laser print cartridge 2 Front cover shown open Figure 1 4 Internal Components Rear View Rear View 1 Fuser 2 Rear cover shown open 2 1 2 1 Downl...

Page 25: ...Front View Front View 1 Offset Catch Tray 2 Envelope Feeder 3 550 sheet feeder shown as Tray 2 4 550 sheet feeder showns as Tray 3 Figure 1 6 Printer Options Rear View Rear View 1 Duplex module shown...

Page 26: ...owing pieces of printed documentation Quick Install Guide which shows you how to get your printer up and running User Guide this book which provides you with the basic information needed to use your p...

Page 27: ...rmation as well as from page to page where information is cross referenced Simply move the cursor over a hypertext link and it changes to a pointing finger Then click on the link to jump to the link s...

Page 28: ...r Guides are provided for each of the major printer management utilities Consult the booklet enclosed with the CD for more information Printer drivers are also contained on this CD The majority of dri...

Page 29: ...dia 2 1 Loading Print Media C h a p t e r 2 Selecting Print Media 2 2 Storing Paper 2 6 Loading Paper 2 7 Tray 1 2 or 3 2 7 Multi Bypass Feeder 2 11 Envelope Feeder 2 13 Downloaded from www Manualslib...

Page 30: ...on page 2 4 lists the standard sizes of paper envelopes and other print media you can use with all of your printer s input trays and output bins Table 2 2 on page 2 5 describes the custom sizes your p...

Page 31: ...wet paper Curled paper Paper with an electrostatic charge Glued paper Paper with special coating Paper unable to withstand a temperature of 150 C 302 F Thermal paper Carbon paper Paper with paper fas...

Page 32: ...5x11 SEF SEF SEF SEF SEF Folio 8 5x13 SEF SEF SEF SEF SEF Legal 8 5x14 SEF SEF SEF SEF SEF Envelopes COM 10 4 125x9 5 Monarch 3 87x7 5 DL 110 x 220 mm C5 162 x 229 mm CUS CUS CUS CUS SEF 1 SEF 1 SEF...

Page 33: ...5 in 98 4 178 0 mm 3 875 7 0 in 76 2 215 9 mm 3 0 8 5 in 76 2 215 9 mm 3 0 8 5 in 98 4 215 9 mm 3 875 8 5 in Length 148 355 6 mm 5 83 14 0 in 127 355 6 mm 5 0 14 0 in 148 254 mm 5 83 10 0 in 127 355 6...

Page 34: ...e free printer operation Store the paper on a flat surface in a relatively low humidity environment Avoid storing paper in such a way as to cause wrinkling bending curling etc Do not unwrap paper unti...

Page 35: ...the recessed area in the front of the tray and pull it towards you until it stops Lift the tray up and pull out 2 Hold the tray with both hands lift it gently and remove it from the printer 3 Place t...

Page 36: ...To load paper longer than 297 mm 11 69 in 1 Press down the square button on the bottom of the tray 2 Pull the rear of the tray out to extend it There are three settings for the catch Choose the one th...

Page 37: ...ted on facing down see illustration below for orientation of letterhead drilled paper and envelopes To reduce the possibility of misfeeds and jams especially when using special stock fan the stack of...

Page 38: ...ng gently adjust it to the length of the paper To avoid paper jams or incorrect paper size sensing make sure the length guide stopper is firmly seated in the floor of the tray Also make sure the paper...

Page 39: ...do not exert strong pressure on it or place any heavy objects on it 2 For large size paper A4 Letter etc pull out the tray extension from the recessed area in the middle of the cover 3 Adjust the pape...

Page 40: ...to be printed facing up see illustration below for orientation of letterhead drilled paper and envelopes Be sure to insert the paper all the way in until it gently touches the stopper inside the prin...

Page 41: ...ake sure the guide is adjusted to the correct width of envelopes or postcards 3 Lift up the paper holder align the four corners of the stack and gently insert them envelopes flap down on left side int...

Page 42: ...ustom paper To print on custom size paper disable the printer s automatic paper size detection and paper size jam detection by setting the Tray Menu s Tray 1 Mode Tray 2 Mode Tray 3 Mode MBF Size or E...

Page 43: ...8 5x11 5 Set the Tray Sequence item to a value that does not include Tray 1 or set to Off 6 Request Tray 1 as the paper source and send the print job 6 x 7 in multi bypass feeder 1 In the application...

Page 44: ...2 16 User Guide Downloaded from www Manualslib com manuals search engine...

Page 45: ...er s Features 3 6 Using the PCL Driver 3 8 Paper Output 3 9 Document Options 3 13 Graphics Options 3 16 Watermarks 3 20 Overlays 3 21 Using the PostScript Driver 3 22 Paper Output 3 22 Page Layout 3 2...

Page 46: ...The Keys 3 41 Menu Options 3 43 Printing a Password Job 3 58 Deleting a Password Job 3 59 Generating a Printer Report 3 60 Offsetting Output 3 61 Duplex Printing 3 62 Downloaded from www Manualslib co...

Page 47: ...printer s output The features of the printer s Control Panel and using it to generate printer reports such as the Configuration Sheet For information on networking specific printing issues and printer...

Page 48: ...ter supports the PCL printer drivers listed in Table 3 1 and the PostScript printer drivers listed in Table 3 2 on page 3 5 To take full advantage of all the printer s features when printing PCL or Po...

Page 49: ...y Feeder etc These settings are displayed under the driver s Printer Configuration tab If you are not certain which options your printer will support you can check by printing a Configuration Sheet at...

Page 50: ...ll be delivered Select simplex or duplex operation if the duplex option is installed Select paper size orientation and media Select the number of copies Select collating The following sections provide...

Page 51: ...ws NT 4 0 C C C C C C N C U C C C C C C C PostScript Windows 95 98 C C C C C C C C U C C C C C C C Windows 2000 C C C C C C C C U C C C C C C C Windows NT 4 0 C C C C C C C C U C C C C C C C UNIX PS S...

Page 52: ...log window to display controls related to the selected tab The following is a general overview of the driver s features organized by its dialog window tabs For more complete descriptions of the driver...

Page 53: ...cure Print Defers printing of a job until you enter the matching password on the Control Panel It is only available when the optional hard drive is installed To use this feature enter a 4 digit numeri...

Page 54: ...any numeric value between 0 and 7 Releasing the job at the printer is discussed in the section Printing a Password Job page 3 58 You can also choose to delete the job without printing the remaining s...

Page 55: ...lex Requires installation of the optional Duplex Module For more information see the section Duplex Printing page 3 62 The options are Duplex Off Single sided printing This is the default setting Dupl...

Page 56: ...int two or more separate sets of a job that contains two or more pages For example five collated copies of a three page job will result in one set of all three pages in order then a second set of all...

Page 57: ...tting is On Document Options When you select this tab you can set the finishing mode and margins Finishing Mode There are two finishing modes Multiple Pages per Side N Up printing By default the print...

Page 58: ...ost page On a folded sheet of paper with two page images the horizontal distance from the fold to either page image is called the gutter The Gutter control allows you to set this distance to zero fift...

Page 59: ...this option the printer defaults to HP compatible printable areas for each paper size which is approximately one sixth of an inch unprintable margins on all edges The application may increase the marg...

Page 60: ...want to have a smooth realistic and photographic appearance It provides soft contrasts between various shades of gray and also works well for images originally designed with color Line Art Images Cho...

Page 61: ...font contained on the page is sent down to the printer in an outline form Use this option if the document uses only a small number of TrueType fonts and you wish to optimize text printing performance...

Page 62: ...the Raster setting in the Graphics Mode box as described under Graphics page 3 19 Use Printer TrueType Fonts Determines whether to use the TrueType fonts that reside on the printer or to download True...

Page 63: ...e rest as raster images With this setting it is not possible to print TrueType fonts as graphic images since TrueType fonts are vector images by default Raster When you select this setting the driver...

Page 64: ...to improve image quality It is available only when the Resolution is set to 600x600 dpi and Draft Mode is disabled Watermarks Use this feature when you want your output to contain background text ind...

Page 65: ...cally print the letterhead on each page of your document Page overlays eliminate the need to download the same information more than once thus saving transmission time However they do use up printer m...

Page 66: ...tion needed Secure Print Defers printing of a job until you enter the matching password on the Control Panel It is only available when the optional hard drive is installed To use this feature enter a...

Page 67: ...t can be any numeric value between 0 and 7 Releasing the job at the printer is discussed in the section Printing a Password Job page 3 58 You can also choose to delete the job without printing the rem...

Page 68: ...d the image on the page is rotated 180 upside down Duplex Requires installation of the optional Duplex Module For more information see the section Duplex Printing page 3 62 The options are Duplex Off...

Page 69: ...print two or more separate sets of a job that contains two or more pages For example five collated copies of a three page job will result in one set of all three pages in order then a second set of a...

Page 70: ...n The options are The Standard Bin which holds up to 500 sheets The optional Face Up Bin which holds up to 100 sheets The optional 500 Offset Bin which holds up to 500 sheets of standard paper with of...

Page 71: ...Policy that has been set on the printer as its default This is the default paper size policy Generate error if paper not available Generates an error message on the printer Ignore size and use defaul...

Page 72: ...ined margins or can print all the way to the edge of the paper The two options available are Yes If you choose this option the printer defaults to HP compatible printable areas for each paper size whi...

Page 73: ...t rearranges the page images so the sheet of paper can be folded to be read as a left to right book The standard booklet format has the first page as the left most page The Right to Left control if ch...

Page 74: ...driver Brightness This slider control increases or decreases the brightness level of the image You can also enter a value and the slider will adjust itself to match the value typed The default setting...

Page 75: ...sible printer damage Mirror Image This option flips the image orientation 180 degrees thereby reversing the image and all associated text Fax Friendly Black This feature changes your color document to...

Page 76: ...s the amount of toner placed onto the paper Using this feature will cause pages to be printed lighter It is available only at 600x600 resolution and XIE is disabled XIE This feature smooths text and l...

Page 77: ...able helps you select a printer resident PostScript font that is the closest match for the True Type font being generated by the application Always Send to Printer This option will send the font down...

Page 78: ...e character Bitmap Type 3 A non scalable rasterized format that contains data for each pixel that makes up each character Large complex bit maps require considerably more memory and processing time th...

Page 79: ...er font that is the closest match will be highlighted in the Print Font field You can change the default selections for the comparable printer fonts simply by selecting any font in the list on the scr...

Page 80: ...compatible with Adobe Document Structuring Convention ADSC In order to print a document to a DSC file you must specify a file name and specify FILE as the printer port within the Printers Connect dia...

Page 81: ...lthough this saves memory the job may take longer to print The default for this option is On Print Postscript Error Information If you choose this option the driver will print an error sheet when an e...

Page 82: ...rint reports and password protected pages stored on the optional hard drive Figure 3 1 Control Panel The display Online indicator light Form Feed indicator light Error indicator light Data indicator l...

Page 83: ...is message appears whenever the printer is online and ready to accept print jobs The display will also show when processing data and when waiting for more data It presents a hierarchy of menu options...

Page 84: ...ng the job and a timeout period 15 seconds by default and customizable has expired with no new data arriving in the input buffer This timeout applies to all ports When lit you can print a partial page...

Page 85: ...exits the menu system and brings the printer online If the printer is offline and in power saver mode brings the printer online Enter If the current display is a value for an item causes the value to...

Page 86: ...he step amount It is subject to auto repeat if held down for more than 1 second If a paper mismatch condition exists pressing this key scrolls through the alternate paper that may be used instead of t...

Page 87: ...enu items and their values are contained in the System Administrator Guide on the printer CD In addition the System Administrator Guide lists all the operations associated with the Control Panel keys...

Page 88: ...enable printing of secure or proof jobs previously sent to the printer and stored on the printer s hard disk drive and appears only if the optional hard disk drive is installed Tray Menu Allows you t...

Page 89: ...etting for Custom Size Config Fuser Enables the customization of fuser temperature settings associated with each paper type otherwise set automatically by the printer When set to On each paper type is...

Page 90: ...associated with the paper type Recycled appears only if Config Fuser is set to On Color Sets the fuser temperature to be associated with the paper type Color appears only if Config Fuser is set to On...

Page 91: ...nt size of the default font in PCL Appears only when the default font already selected is a scalable proportional spaced font Symbol Set Sets the default font symbol set used in PCL Orientation Sets t...

Page 92: ...t before taking the action defined by the setting of the Page Policy item Print Quantity Sets multiple copies of each page not collated sets Duplex Sets the default duplex printing for PostScript and...

Page 93: ...f inactivity after which time the printer will enter a low power state Defaults Sets the type of factory defaults to use when a Factory Default is performed Parallel Menu Allows you to set options for...

Page 94: ...t Baud Rate Sets the baud rate for the serial port Binary PS Enables or disables the binary mode of PostScript for print jobs received on this port USB Menu Allows you to set options for the USB port...

Page 95: ...ets the default emulation page description language for the Ethernet DLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enable Enables or disables the Ethern...

Page 96: ...fault gateway IP Address Sets the four byte IP address Sub Net Mask Sets the four byte Subnet Mask address Default Gateway Sets the four byte Default Gateway address Port Timeout Sets the time for det...

Page 97: ...Sets the default emulation page description language for the Token Ring DLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enable Enables or disables the To...

Page 98: ...ess Sub Net Mask Sets the four byte Sub Net Mask address Default Gateway Sets the four byte Default Gateway address Port Timeout Sets the time for determining when to end an incomplete print job and p...

Page 99: ...the Novell binary mode of PostScript Novell Mode Sets the PServer mode for the Novell protocol Frame Type Sets the frame type used for the Novell protocol Polling Interval Sets the rate in seconds at...

Page 100: ...Prints a test pattern for analysis of print quality over the entire page intended for use by the service technician Disk Directory Prints a copy of the disk directory and appears only if the optional...

Page 101: ...aults Demo Mode Places the printer in demo mode Delete All Jobs Deletes all secure jobs from the hard disk and appears only if the optional hard drive is installed Disk Initialize Initializes the hard...

Page 102: ...nu Down until you see 2 Press Enter and you will see 3 Enter the job s numeric password and you will see 4 Press Enter to print all jobs OR Press Item Up or Item Down to scroll through the jobs then p...

Page 103: ...ll see 3 Enter your job s numeric password and you will see 4 Press Value Up or Value Down and you will see 5 Press Enter to delete all jobs OR Press Item Up or Item Down to scroll through the jobs th...

Page 104: ...rd drive is installed To print any of these reports follow these steps 1 At the Control Panel press Menu Up or Menu Down until you see 2 Press Item Up or Item Down until you see the page you want to p...

Page 105: ...tandard output bin To offset alternating print jobs and alternating copies of the same print job To use the Offset Catch Tray submit your print jobs as usual selecting Offset Bin as the destination Au...

Page 106: ...cards transparencies or label paper for duplex jobs To print duplex select it in your printer driver when you set printer properties for all jobs or when you print a document for the specific job To e...

Page 107: ...ntation and Binding Settings Orientation Portrait Duplex Long Edge Bind Orientation Portrait Duplex Short Edge Bind Orientation Landscape Duplex Long Edge Bind Orientation Landscape Duplex Short Edge...

Page 108: ...3 64 User Guide Downloaded from www Manualslib com manuals search engine...

Page 109: ...4 1 Maintaining the Printer C h a p t e r 4 Regular Printer Maintenance 4 2 Cleaning the Printer 4 2 Replacing the Laser Print Cartridge 4 3 Replacing Maintenance Kit Items 4 6 Downloaded from www Man...

Page 110: ...System Administrator Guide on your printers CD for procedures and cautions Cleaning the Printer For optimum performance do not place the printer near vents or dust producing equipment Particles in the...

Page 111: ...message appears to avoid loss of print quality This is a simple procedure described on the following pages Do not expose the laser print cartridge to direct sunlight or artificial light for more than...

Page 112: ...print cartridge To prevent toner stains place the cartridge on a surface covered with scrap paper 5 Remove a new laser print cartridge from its packaging and shake the cartridge seven to eight times a...

Page 113: ...nter inserting the cartridge s two projecting parts into the printer s guide channels Be sure to push the cartridge all the way into the printer 8 Slowly close the front cover Press the center part of...

Page 114: ...nce Kit contains internal printer components which require replacement from time to time As these are more complex tasks that are not routinely performed the procedures are provided in the System Admi...

Page 115: ...oubleshooting 5 2 Error Messages 5 4 Paper Jams 5 5 What Causes a Paper Jam 5 5 Paper Jam Messages 5 5 Solving Printing Problems 5 25 Solving Print Quality Problems 5 29 Additional Sources of Troubles...

Page 116: ...the safety guidelines and recommendations provided in the Safety Notes If your printer is not operating properly make sure that the following hardware and software issues have been considered Do not...

Page 117: ...can avoid these problems by regularly taking the following precautions Insert media trays properly and securely Keep covers securely closed Consumables An empty laser print cartridge or expended main...

Page 118: ...essages do not result in printer shutdown but warn of action that should be taken to avert a shutdown The two line display of the Control Panel provides information about the condition of the printer...

Page 119: ...hat Causes a Paper Jam Paper jams occur most often when The paper stock does not meet specification See Selecting Print Media page 2 2 Paper has not been properly loaded in the tray The paper stock is...

Page 120: ...Paper Jam Open Front Cover A paper jam has occurred inside the front cover ACTION Refer to Jam Scenario 5 page 5 16 Paper Jam Open Rear Cover A paper jam has occurred at the duplex module ACTION Refe...

Page 121: ...Corrective Action Env Feeder Jam Remove All Envel 1 Remove all envelopes from the envelope feeder Remove EnvFeeder Open Front Cover 2 Lift slightly on the envelope feeder and pull it out from the prin...

Page 122: ...ld scrap paper 6 Check the area where the laser print cartridge was located and remove any jammed paper envelopes 7 Holding the laser print cartridge as shown lower it into the printer s guide channel...

Page 123: ...he printer Refer to Table 5 1 on page 5 6 for instructions 10 Open the multi bypass feeder by pulling the latch at the top center 11 Push the envelope feeder all the way into the printer until it stop...

Page 124: ...he cover open Clear Paper Path 2 Remove any jammed paper Be careful not to touch the fuser It becomes very hot from printing 3 Close the printer s rear cover 4 Check the Control Panel display If the j...

Page 125: ...ective Action MBF Jam Remove All Paper 1 Remove all paper from the multi bypass feeder 2 Check the back of the multi bypass feeder inside the printer and remove any jammed paper Open Front Cover Remov...

Page 126: ...r print cartridge was located and remove any jammed paper 7 Holding the laser print cartridge as shown lower it into the printer s guide channels Be sure to push the cartridge all the way into the pri...

Page 127: ...eder 11 Check the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready If a paper jam message remains there is still paper jammed in the printer Refe...

Page 128: ...tion Offset Jam Open Rear Cover 1 Go behind the printer squeeze the latch on the top left of the rear cover and pull the cover open Open Offset Door Clear Paper Path 2 Open the rear cover of the Offse...

Page 129: ...s rear cover 6 Check the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready If a paper jam message remains there is still paper jammed in the print...

Page 130: ...f installed then open the front cover all the way until it stops Remove PrintCart Clear Paper Path 2 Slowly pull out the laser print cartridge To prevent toner stains place the cartridge on a surface...

Page 131: ...nt cover Press the center part of the top cover until it latches into place 6 Check the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready If a pap...

Page 132: ...queeze the latch on the top left of the rear cover and pull the cover open 2 Remove any jammed paper Be careful not to touch the fuser It becomes very hot from printing Remove DuplxUnit Clear Paper Pa...

Page 133: ...the outside of the duplex module outwards and lifting up the cover 5 Remove any jammed paper then close the cover 6 Insert the duplex unit into the left and right channels inside the printer Control...

Page 134: ...the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready If a paper jam message remains there is still paper jammed in the printer Refer to Table 5 1...

Page 135: ...over and pull the cover open Clear Paper Path 2 Remove any jammed paper Be careful not to touch the fuser It becomes very hot from printing 3 Close the printer s rear cover 4 Check the Control Panel d...

Page 136: ...l Control Panel Message Corrective Action Tray 1 Jam Open Tray 1 or Tray 2 Jam Open Tray 2 or Tray 3 Jam Open Tray 3 1 Grip the recessed area in the front of the paper tray and pull it towards you 2 H...

Page 137: ...Slowly pull out the laser print cartridge To prevent toner stains place the cartridge on a surface covered with old scrap paper or the like 6 Check the area where the laser print cartridge was locate...

Page 138: ...nter part of the top cover until it latches into place 9 Reinstall the paper tray 10 Check the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready I...

Page 139: ...nable it Check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface Menu is set to On If it is set to Off set it to On and try again If the pr...

Page 140: ...ng downloaded font A mismatched printer option against your host formatting Command errors may be identified by looking at your input file You can determine which fonts are in the system by printing a...

Page 141: ...nt Check your software to make sure the PostScript header file is being sent to the printer Set the Print Errors item in the PostScript Menu to On and resend the job If an error page prints there is a...

Page 142: ...an error page was not printed the job may require additional memory See Appendix C Printer Options for information on ordering more printer memory For a PCL job do the following Check the output for...

Page 143: ...cases listed in this table or if you are concerned about any other aspect of printer operation contact your service provider Table 5 3 Print Quality Problems Problem Possible Cause s Corrective Action...

Page 144: ...nt If the Test Print is normal check the following Interface cable between computer and printer Printer set up and application software If the Test Print is blank contact your service provider Defecti...

Page 145: ...nes running in the direction of paper movement Laser print cartridge not installed correctly Remove then reinstall the laser print cartridge Defective laser print cartridge or the laser print cartridg...

Page 146: ...tridge Vertical dark streaks Black lines running across the print in the direction of paper movement Defective laser print cartridge or the laser print cartridge is at its end of life Replace the lase...

Page 147: ...per to remove any toner accumulations Defective laser print cartridge or the laser print cartridge is at its end of life Replace the laser print cartridge Dark spots marks Defective fuser Replace the...

Page 148: ...Improper paper media type set on control panel Set proper paper media type Incorrectly configured fuser temperature Increase the fuser temperature setting Wrinkled prints Prints are wrinkled creased o...

Page 149: ...paper stock Defective laser print cartridge Replace the laser print cartridge Random deletions Random light areas and deletions Poor paper condition Inspect replace the paper stock Paper is damp Repla...

Page 150: ...Guide on the printer CD for a discussion of memory requirements Incomplete Page The printed image is missing all of the image print after a straight line The printer tried to print a complex graphic...

Page 151: ...er an error message problem or print defect that you are unable to correct by using your User Guide you may need to contact your System Administrator or refer to the System Administrator Guide on the...

Page 152: ...5 38 User Guide Downloaded from www Manualslib com manuals search engine...

Page 153: ...r Specifications A p p e n d i x A Physical Specifications A 2 Environmental Specifications A 3 Electrical Specifications A 4 Performance Specifications A 5 Controller Specifications A 6 Downloaded fr...

Page 154: ...2 User Guide Physical Specifications Dimensions 16 5 w x 17 1 d x 16 1 h 442 mm w x 439 mm d x 413 h Weight without laser print cartridge and controller 57 3 lbs 26 kg Downloaded from www Manualslib...

Page 155: ...Printer Specifications A 3 Environmental Specifications Temperature 41 to 95 F 5 to 35 C Humidity 15 to 85 RH Sound Level base configuration 49 5 dbA Running Max 35 dbA Standby Max Downloaded from ww...

Page 156: ...120 VAC 50 60 Hz 220 240 VAC 50 60 Hz Power Consumption 110 120 VAC 800W max during warmup and printing 102W Standby 30W max when in power saver mode 220 240 VAC 800W max during warmup and printing 3...

Page 157: ...ns A 5 Performance Specifications Resolution True 1200 x 1200 dpi at rated speed 600 x 600 dpi XIE Resolution Enhancement Print Speed Up to 21 ppm pages min simplex Up to 15 ipm impressions min duplex...

Page 158: ...Resident Fonts 35 PostScript Type 1 35 Intellifonts PostScript and PCL 5C 10 TrueType PostScript and PCL 5C 1 PCL compatible bitmap Interfaces Base Printer IEEE 1284 B bi directional parallel Univers...

Page 159: ...ationsA p p e n d i x B FCC Notices USA B 2 Radio Frequency B 2 Certifications Canadian B 4 60 HZ 115V B 4 European Markets B 5 CE Certification B 5 EN55022 B 6 Safety Extra Low Voltage Safety Approva...

Page 160: ...allation If the equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the in...

Page 161: ...r modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment To assure compliance with FCC regulations on electromagnetic interfere...

Page 162: ...User Guide Certifications Canadian 60 HZ 115V The equipment is listed by the Underwriters Laboratories UL 1950 certified by Canadian Standards Association CSA22 2 No 950 Downloaded from www Manualsli...

Page 163: ...the Member States related to equipment designated for use within certain voltage limits Council Directive 89 336 EC approximation of the laws of the Member States related to electromagnetic compatibil...

Page 164: ...r Guide EN55022 Configuration Specification Base Printer EN55022 Class B Base Printer with Token Ring EN55022 Class A Base Printer with 100MB Ethernet EN55022 Class B Downloaded from www Manualslib co...

Page 165: ...rts meet the requirements for Safety Extra Low Voltage SELV circuits for connection to customer owned devices and networks Additions of customer owned or third party accessories attached to the system...

Page 166: ...Safety Extra Low Voltage Safety Approval B 8 User Guide Downloaded from www Manualslib com manuals search engine...

Page 167: ...Appendix C Printer Options C 1 Printer Options A p p e n d i x C Optional Equipment C 2 Downloaded from www Manualslib com manuals search engine...

Page 168: ...atures to your printer or upgrade your printer system to meet your particular needs Table C 1 on page C 3 provides a brief description of each enhancement available The part number needed to place an...

Page 169: ...to 500 sheets of paper with the ability to offset successive jobs or multiple copies within the same job from each other Supplements the standard output bin Duplex Module Allows printing on both sides...

Page 170: ...in single units each 64 MB 32 MB 16 MB The printer utilizes industry standard DIMMs with the following specifications 168 pin 60 ns or faster DIMMs 64 bit wide non parity EDO Flash Memory Provides 8...

Page 171: ...4 C CD ROMs 1 10 1 12 Cleaning the printer 4 2 Collating output PCL jobs 3 12 PostScript jobs 3 25 Com10 size envelopes Dimensions 2 4 Supported trays bins 2 4 Configuration Sheet Printing 3 60 Connec...

Page 172: ...ay 2 2 7 2 10 Tray 3 2 7 2 10 550 sheet feeder 2 7 2 10 Orientation Envelope Feeder 2 13 Multi bypass feeder 2 12 Tray 1 2 9 Tray 2 2 9 Tray 3 2 9 550 sheet feeder 2 9 Ethernet 10Base2 Card Descriptio...

Page 173: ...bin 2 4 2 5 Multi bypass feeder 2 4 2 5 Offset Catch Tray 2 4 2 5 Standard output bin 2 4 2 5 Tray 1 2 4 2 5 Tray 2 2 4 2 5 Tray 3 2 4 2 5 550 sheet feeder 2 4 2 5 Unacceptable for use 2 3 Weights su...

Page 174: ...on 1 7 Paper sizes supported 2 4 2 5 Statement size paper Dimensions 2 4 Supported trays bins 2 4 T Test Print Printing 3 60 Token Ring Card Description C 3 Toner See Laser print cartridge Transparenc...

Page 175: ...Numerics User Guide Numerics 550 sheet feeder Location 1 9 Paper loading 2 7 2 10 Paper sizes supported 2 4 2 5 Downloaded from www Manualslib com manuals search engine...

Page 176: ...User Guide Downloaded from www Manualslib com manuals search engine...

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