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7 Troubleshooting
Problems With the Print Quality
When the print quality is poor, select the closest symptom from the following table to rectify the problem.
If the print quality does not improve after carrying out the appropriate action, contact our Customer Support
Center or your dealers.
Symptom
Reason/Action
Printing is light
(faded, blurred)
The paper is damp. Replace with paper from a new ream.
Refer to
• “Loading Paper” (P. 17)
The paper used is not suitable. Load the correct type of paper.
Refer to
• “Usable Paper” (P. 28)
The drum cartridge is defective or damaged. Replace with a new drum cartridge.
Refer to
• “Installing the Drum Cartridge” (P. 16)
There is no more toner inside the cartridge. Check the amount of the toner, and prepare
a new toner cartridge if need arises.
Refer to
• Online Help for the CentreWare Internet Services
• Online Help for the SimpleMonitor
The Draft Mode feature is on. Uncheck the [Draft Mode] checkbox on the [Detailed
Settings] tab of the print driver.
Refer to
• Online Help for the print driver
Color registration is out of
alignment.
The interior of the printer may be dirty. Clean the interior of the printer.
Refer to
• “When Inside the Printer Gets Dirty” (P. 36)
Black spots or streaks are
printed.
The drum cartridge is defective or damaged. Replace with a new drum cartridge.
Refer to
• “Installing the Drum Cartridge” (P. 16)
Dirt appears at equal intervals.
The feed route of the paper is stained. Print a few pages to remove the stains.
The drum cartridge is defective or damaged. Replace with a new drum cartridge.
Refer to
• “Installing the Drum Cartridge” (P. 16)
