Xerox DocuPrint 180 NPS Series Troubleshooting Manual Download

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Xerox DocuPrint Network Printer Series
Troubleshooting Guide
for Models 96/4635/180 NPS

Version 7.1
August 2000
721P86651

Summary of Contents for DocuPrint 180 NPS Series

Page 1: ...Xerox DocuPrint Network Printer Series Troubleshooting Guide for Models 96 4635 180 NPS Version 7 1 August 2000 721P86651...

Page 2: ...ut limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America Publication number 721P866...

Page 3: ...Ozone information This product produces ozone during normal operation The amount of ozone produced depends on copy volume Ozone is heavier than air The environmental parameters specified in the Xerox...

Page 4: ...y covers or guards that are fastened with screws There are no operator serviceable areas within these covers Never override electrical or mechanical interlocks Never use supplies or cleaning materials...

Page 5: ...1 4 Troubleshooting a Novell implementation 4 1 5 Clearing paper misfeeds and jams 5 1 Clearing a feeder tray fault 5 1 Frequent misfeeds 5 3 Clearing paper jams 5 4 Checking job integrity following...

Page 6: ...Product features that affect print quality 7 10 Proprietary PostScript extensions 7 10 Device dependent operators 7 11 Gray shading setscreen and setcolorscreen 7 11 Gray shading settransfer and trans...

Page 7: ...support service Chapter 2 Fault masking describes how the Model 96 4635 180 NPS masks a problem so that the job will continue to print Chapter 3 Troubleshooting Xerox Client Software installation pro...

Page 8: ...r privilege operator Enter Within procedures the two step process of keying in data and pressing RETURN for example enter y Italics Document and library names are shown in italics for example the Xero...

Page 9: ...ption Language Installation Planning Guide Messages Guide System Overview Guide Troubleshooting Guide Glossary Master Index Customer Information Quick Reference Card Printer Controller Commands Quick...

Page 10: ...INTRODUCTION x XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE...

Page 11: ...the controller screen and the printer console Indicator lights that are lit Name of your printer DocuPrint 96 4635 or 180 NPS Serial number for your printing system a 9 digit alphanumeric code locate...

Page 12: ...modem so that the technician can dial into your system Prior to enabling the modem be sure to use the Stop All command so that printing and queueing are stopped during the remote service session When...

Page 13: ...ng a job using feeder tray 1 and stacker bin A the printer continues printing even if feeder tray 2 is jammed or if stacker bin B is full When there is a masked fault or condition the Hint icon a ligh...

Page 14: ...lts Clear these masked faults before continuing with the print job When there is a fault that cannot be masked and therefore causes the printer to stop the Fault icon a dark yellow triangle with an ex...

Page 15: ...he following steps 1 If the Printer Controller software is newly installed verify that job processing has been started at the Printer Controller 2 At the client verify the host file exists and contain...

Page 16: ...occurred during the transfer of files Please verify that all files have been transferred and contact your system administrator for assistance Appears if any of the client files are missing at the end...

Page 17: ...ur Xerox service representative must change the configuration on the DocuPrint NPS Printer Controller Log message says there is an error in connecting to the file server DocuPrint NPS is getting SAP p...

Page 18: ...efinition Stop the PSERVER instance Log message says Error finding queue Queue not created At the file server create the queue set up the printer for the PSERVER and be sure it will service the approp...

Page 19: ...ng SAP packets advertising the print server There is a basic connectivity or routing problem The incorrect framing type has been set The print server is not running For RPRINTER there must be a PSERVE...

Page 20: ...TROUBLESHOOTING A NOVELL IMPLEMENTATION 4 4 XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE...

Page 21: ...learing a feeder tray fault When paper is misfed from the paper trays complete the following steps 1 Go to the paper tray indicated by the message and graphic displays of the printer control console 2...

Page 22: ...der assembly 5 Remove and discard any partially fed paper Make sure the paper supply is neatly stacked and the stack is not higher than the MAX line on the length guide Make sure the length guide is f...

Page 23: ...of paper better than another tray does Glazing is caused by a buildup of the chemicals found on most papers If you suspect that the belt is glazed try cleaning it with film remover obtained from your...

Page 24: ...dot Slide the paper tray completely back into the printer 2SHUDWH WKH V VWHP DV XVXDO I RX VWLOO H SHULHQFH PLVIHHGV SODFH D VHUYLFH FDOO Clearing paper jams Each area of the printer where jams can o...

Page 25: ...heets sent to the sample tray or purge tray Note You may find that the printer has already cleared the paper jam area to the sample or purge trays Checking job integrity following a paper jam When pri...

Page 26: ...arious areas of the printer where jams may occur The following illustration shows all the jam clearance areas for the 96 4635 180 printer The following illustrations show the individual jam clearance...

Page 27: ...CLEARING PAPER MISFEEDS AND JAMS XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE 5 7 Area 3 Area 4...

Page 28: ...CLEARING PAPER MISFEEDS AND JAMS 5 8 XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE Area 5 Area 6...

Page 29: ...CLEARING PAPER MISFEEDS AND JAMS XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE 5 9 Area 7 Area 8...

Page 30: ...ray 1 and hold the green lever down in order to remove paper wedged in this area more easily Area 9 also has a green knob located to the right of the lever which can be turned to help you clear paper...

Page 31: ...FEEDS AND JAMS XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE 5 11 3 Remove any paper caught in this area 4 Replace the green pinch lever to its original position 5 Discard any paper you remove...

Page 32: ...CLEARING PAPER MISFEEDS AND JAMS 5 12 XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE Area 12 Note For 180 printers when clearing area 12 you are required to clear areas 12 and 13 Area 13...

Page 33: ...AND JAMS XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE 5 13 Area 14 Note You may sometimes find paper lying on top of area 14 even though there is no message indicating a jam in this area Dis...

Page 34: ...CLEARING PAPER MISFEEDS AND JAMS 5 14 XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE Area 16 Note For 180 printers when clearing area 16 you are required to clear areas 16 and 17 Area 17...

Page 35: ...s direct you to discard the last sheet delivered to the stack following a jam in area 18 Check for this message when clearing an area 18 paper jam If your printer has frequent jams in this area you ma...

Page 36: ...eck for paper jams in areas 19 and 20 after clearing an area 18 paper jam To clear bypass transport jams 1 Open the bypass transport module door 2 Press the area 19 green lever in the direction of the...

Page 37: ...FEEDS AND JAMS XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE 5 17 Area 20 6 Remove any paper in the exposed area 7 Press the green lever down and to the left until the latch catches 8 Close th...

Page 38: ...url To measure the paper curl 1 Print five one sided simplex 8 5 by 11 inch or A4 sheets 2 Measure the amount of curl in the prints by holding the five prints in the top center of the short edge Keep...

Page 39: ...lever Figure 5 2 Decurler lever 2 If the print curl is 2 or more move the green decurler lever to the right 3 If the print is 3 or more move the green decurler lever to the left 4 If the decurler adju...

Page 40: ...CLEARING PAPER MISFEEDS AND JAMS 5 20 XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE Figure 5 3 Paper curl chart...

Page 41: ...available DocuPrintFAQ One sample document DocuPrintFAQ provides a list of frequently asked questions FAQ and answers about DocuPrint NPS This document may contain information that can help you resol...

Page 42: ...testgray testxerox worm XeroxSpiral XGFGoldenJob XGFLicenseRequestForm XRXGPJ1 XRXGPJ2 Access level Administrator or operator Syntax Print Sample Document Document Copies Plex Staple Resolution Media...

Page 43: ...ing finish the stitching is ignored Media Indicates the media you want to use for printing the sample document Use the syntax size type color weight to specify media Specify USLetter USLegal A4 or nxn...

Page 44: ...USING SAMPLE DOCUMENTS 6 4 XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE...

Page 45: ...lade comes as a kit with detailed instructions Be sure to follow the instructions carefully To prevent damage to the printer have your service representative show you how to customize and install a cu...

Page 46: ...procedure 1 Open the right and left doors of the printer and locate the heavy paper levers behind areas 2 and 4 2 Pull the levers forward toward you on the silver latch release 3 Turn both levers to t...

Page 47: ...urn the levers to their normal position 5 Close the doors Note Here are a few things to keep in mind when adjusting the registration transport roll lever Position all levers for the same either minimu...

Page 48: ...clude the start up latency associated with the printer This section describes how to calculate speeds using the sequencer log and how to minimize the start up latency in your calculations Note The sus...

Page 49: ...r log DocuPrint sequencer Thu 16 var log syslog 17 var adm messages 18 var adm messages 0 19 var adm messages 1 20 var adm messages 2 21 usr spool xerox log nps log 22 usr spool xerox log nps log Wed...

Page 50: ...cluded in the pages reported in the sequencer log 3 Send a series of jobs to the DocuPrint 4 Use the List Documents command to determine that the jobs have passed the prescanner and have a Pending sta...

Page 51: ...peed of the printer so it is very likely that this job prints at rated speed Minimizing the start up latency There are two ways to get a measurement that minimizes the impact of the start up latency o...

Page 52: ...er 19 1996 3 59 27 pm PST pages 217 decomp 84 39 elapsed 148 88 compress 3 88x min free 102400K compress pages 3 expand pages 0 Job 241 start ftpadmin 99995163 ps November 19 1996 4 00 04 pm PST Job 2...

Page 53: ...istent with a DocuPrint Printer Controller with 192 MB of memory installed When running jobs at 600 dpi the amount of available page buffers available is 4 times smaller This leads to a corresponding...

Page 54: ...int by a bypass transport the page delivery order is determined by the requirements of the third party device face up or face down To maximize performance place the pages in the PostScript master in t...

Page 55: ...2 has pattern fill operators As stated in the PostScript Language Reference Manual first edition Remember that everything pertaining to halftones is by definition device dependent In general when an a...

Page 56: ...pe These curves can be rendered from straight line segments Normally the line segments are so short that the curve appears smooth The setflat operator indirectly controls the length of the straight li...

Page 57: ...ormal procedure See Unloading Stacker bin in Guide to Performing Routine Maintenance Paper stack falls over or slides around the bin Excessive paper curl Try adjusting for paper curl See Paper curl an...

Page 58: ...CORRECTING STACKING PROBLEMS 8 2 XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE...

Page 59: ...t call the service representative You have cleared all faults that are listed on the printer control console but the Attention light is still on and the following message is displayed Output is stoppe...

Page 60: ...SYSTEM UNRESPONSIVE 9 2 XEROX DOCUPRINT 96 4635 180 NPS TROUBLESHOOTING GUIDE...

Page 61: ...earing faults 5 1 5 4 fill 7 12 flushfile 7 10 G glazing 5 3 gray shading setcolorscreen 7 11 setscreen 7 11 settransfer function 7 11 transfer function 7 11 H hard disk Xerox Client Software requirem...

Page 62: ...To Open indicator 5 1 remote service 1 2 requirements hard disk 3 1 RPrinter problems 4 3 S safety hotline iv laser iii operation iii iv precautions iii standards iii sample documents DocuPrintFAQ 6 1...

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