Xerox DocuMate 6480, User Manual

Page: 52 / 66

Maintenance Xerox
®
DocuMate
®
6460 / 6480
User Guide 43
Uninstalling Your Scanner
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any
other software provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner
driver. Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
• Windows 7 and later: Open Programs and Features
Error
Code Problem Description Solution
-- Scanner is not connected to the
computer A cable may be loose. Check that the scanner’s cables are
correctly attached to the computer. If the scanner still does
not connect, re-boot the computer.
2013 Paper jam Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 33.
3101 Multiple paper feed Multiple pages have fed through the scanner at one time.
Open the ADF door and remove the pages from the
scanner. Make sure the pages are not stuck or taped
together before loading them in the ADF. If the problem
persists, clean the scanner as described in “Cleaning Inside
the Automatic Document Feeder” on page 33.
2014 The scanner’s cover is open The ADF door is not closed all the way. Open the scanner,
make sure the paper guides are properly seated in the
scanner and that the roller covers are fully closed, and then
close the ADF again. Push down on the lid until it locks into
place.
2033 Excessive Skew Open the scanner, remove the pages, then close the
scanner. Adjust the paper guides to the document width.
Restack the paper in the ADF and click retry to continue.
3006 Clean the scanner glass - ADF
light check error This can be caused by an excess of dust building up on the
scanner glass. Follow the instructions on page 33
to resolve
the issue, paying special attention to the white vertical line
in the centre of the glass.
3010 The lamp in the scanner body
or lid has malfunctioned This usually occurs if the power was disconnected during a
scan. Turn the scanner off, then back on again. If the
problem persists, turn off the scanner, re-start the
computer, then turn the scanner on. If the problem
continues, and your scanner’s power is plugged into a
surge protector or UPS battery backup, try plugging the
scanner power directly into a wall outlet.
All
Other
Codes An internal part in the scanner
may have malfunctioned Turn off the power to your scanner, re-boot your computer,
then turn it back on. If the problem persists, contact
Visioneer Technical Support.