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Xerox AltaLink C80 Series, User Manual

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Xerox AltaLink C80 Series User Manual Download Page 242

Troubleshooting

242

Xerox

®

AltaLink

®

C80XX Series Multifunction Printer

User Guide

General Troubleshooting

This section includes:

•

Restarting the Printer ................................................................................................................................................... 242

•

Printer Has Two Power Switches .............................................................................................................................. 243

•

Printer Does Not Power On ........................................................................................................................................ 243

•

Printer Resets or Powers Off Frequently ................................................................................................................ 244

•

Printer Does Not Print .................................................................................................................................................. 244

•

Printing Takes Too Long.............................................................................................................................................. 245

•

Document Fails to Print ............................................................................................................................................... 246

•

Document Prints from Wrong Tray ......................................................................................................................... 247

•

Printer is Making Unusual Noises ............................................................................................................................ 247

•

Automatic 2-Sided Printing Problems .................................................................................................................... 247

•

Date and Time Are Incorrect ..................................................................................................................................... 248

•

Scanner Errors ................................................................................................................................................................. 248

This section contains procedures to help you locate and resolve problems. Resolve some problems by

simply restarting the printer.

Restarting the Printer

The printer has two power switches. The main power switch, located behind the front door, controls the

main power to the printer. The secondary power switch is the Power/Wake button on the control panel.

The Power/Wake button controls power to the printer electronic components, and when powered off,

initiates a software-controlled shutdown. The preferred method to power on and off the printer is to use

the Power/Wake button.

To operate the printer, power on both switches:
1. Power on the main power switch.
2. At the control panel, press the

Power/Wake

button.

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Summary of Contents for AltaLink C80 Series

Page 1: ...Xerox AltaLink C80XX Series Color Multifunction Printer User Guide...

Page 2: ...are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint Logo are trademarks of Apple Inc Google Cloud Print web printing service Gmail webmail service and Andr...

Page 3: ...formation 22 2 Getting Started 23 Parts of the Printer 24 Front View 24 Duplex Automatic Document Feeder 25 Control Panel 26 Internal Parts 28 Rear View 29 Configurations and Options 30 Power Options...

Page 4: ...ging in to your Xerox App Gallery Account 65 Installing or Updating an App from the Xerox App Gallery 66 Device 67 Device Overview 67 About 68 Information Pages 69 Supply Status 70 Billing and Usage C...

Page 5: ...nting from a USB Flash Drive 133 Printing from Saved Jobs 134 Printing from Mailbox 134 4 Printing 135 Printing Overview 136 Print Workflows 137 Print Driver Help 137 Windows Printing Options 138 Maci...

Page 6: ...mage Your Printer 170 Paper Storage Guidelines 170 Supported Paper Types and Weights 171 Supported Standard Paper Sizes 172 Supported Paper Sizes and Weights for Automatic 2 Sided Printing 173 Support...

Page 7: ...ing Supply Life Counters 238 Managing the Printer 239 Viewing the Meter Reading 239 Printing the Billing Summary Report 239 Moving the Printer 240 7 Troubleshooting 241 General Troubleshooting 242 Res...

Page 8: ...upport Assistant 318 Information Pages 319 More Information 320 A Specifications 321 Printer Configurations and Options 322 Standard Features 322 Options and Upgrades 323 Finishing Options 324 Physica...

Page 9: ...gulations 336 United States FCC Regulations 336 Certifications in Europe 337 European Union Lot 4 Imaging Equipment Agreement Environmental Information 337 Germany 340 Turkey RoHS Regulation 340 Euras...

Page 10: ...and Disposal 353 All Countries 354 North America 355 European Union 356 Domestic Household Environment 356 Professional Business Environment 356 Collection and Disposal of Equipment and Batteries 357...

Page 11: ...perational Safety 16 Maintenance Safety 19 Printer Symbols 20 Environmental Health and Safety Contact Information 22 Your printer and the recommended supplies have been designed and tested to meet str...

Page 12: ...d to meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and env...

Page 13: ...er when performing these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can m...

Page 14: ...pter plug to connect the printer to an electrical outlet that does not have a ground connection terminal WARNING Avoid the potential of electrical shock by ensuring that the printer is grounded proper...

Page 15: ...service representative to correct the problem if The equipment emits unusual odors or makes unusual noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety device...

Page 16: ...require tools for removal protect the hazard areas within the printer Do not remove the protective covers Do not override any electrical or mechanical interlock devices Do not attempt to remove paper...

Page 17: ...of the printer Place the printer in an area where there is adequate space for operation and servicing Place the printer in a dust free area Do not store or operate the printer in an extremely hot col...

Page 18: ...r waste cartridges into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the...

Page 19: ...not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive...

Page 20: ...parts To avoid personal injury use caution Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property be careful not to spill toner...

Page 21: ...led paper Do not use inkjet paper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps or postage stamps For detail...

Page 22: ...ealth and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product saf...

Page 23: ...er 23 User Guide This chapter includes Parts of the Printer 24 Power Options 38 Accessing the Printer 40 Introduction to Xerox Apps 43 Information Pages 44 The Embedded Web Server 45 Installation and...

Page 24: ...t Feeder 25 Control Panel 26 Internal Parts 28 Rear View 29 Configurations and Options 30 Front View 1 Leveler Foot 2 Tray 5 3 Left Tray 4 USB Port 5 Document Cover 6 Document Glass 7 Power Wake Butto...

Page 25: ...er sizes The duplex automatic document feeder accommodates the following paper sizes and weights Original document weights 38 128 g m Original document sizes 85 x 125 mm 3 3 x 4 9 in through 297 x 432...

Page 26: ...per with paper clips or staples attached Paper with wrinkles curls folds tears or notches Coated or carbonless paper or items other than paper such as cloth or metal Envelopes Books Control Panel The...

Page 27: ...ch as copy scan and fax 4 Power Wake This button serves several power related functions When the printer is powered off this button powers on the printer When the printer is powered on pressing this b...

Page 28: ...above the Apps area To view the full notification touch the notification area After you have reviewed the information touch X 7 Interrupt Button This button pauses the current job to run a more urgent...

Page 29: ...Port Type B 6 Status Indicator 7 Side 2 Scan Cable 8 Data Port for service only 9 Ethernet Connection 10 Foreign Device Interface optional 11 Fax Connections optional 12 Door D Release Lever 13 Door A...

Page 30: ...s Multifunction Printer User Guide Configurations and Options 1 Tray 6 High Capacity Feeder 2 Work Surface 3 Convenience Stapler 4 RFID Kit 5 Trays 1 and 2 6 Trays 2 4 of the 3 Tray Module 7 Trays 3 a...

Page 31: ...x AltaLink C80XX Series Multifunction Printer 31 User Guide Finishing Options Integrated Office Finisher 1 Staple Cartridge 2 Finisher Front Door 3 Finisher Top Cover 4 Center Tray 5 Integrated Office...

Page 32: ...ntainer optional 3 Hole Punch Unit optional 4 Center Tray 5 Right Tray Attachment 6 Booklet Maker optional 7 Booklet Maker Side Cover optional 8 Booklet Maker Staple Cartridge optional 9 Finisher Top...

Page 33: ...Booklet Maker 1 Horizontal Transport Unit 2 Finisher Front Cover 3 Right Top Tray 4 Right Middle Tray 5 Staple Cartridge 6 Booklet Maker Tray 7 Booklet Staple Unit 8 Booklet Maker Unit Business Ready...

Page 34: ...ns Note To configure tray settings refer to the System Administrator Guide at www xerox com office ALC80XXdocs Configuring Trays 3 and 4 of the Tandem Tray Module Trays 3 and 4 in the Tandem Tray Modu...

Page 35: ...Sizes on page 172 To configure Tray 6 Note Before you make any tray adjustments compare the paper size to the current Tray 6 configuration If the paper size matches the tray configuration no tray adj...

Page 36: ...e back of the tray into the matching hole in the spacer plate 5 Install the screw to secure the spacer plate 6 Repeat these steps to adjust the spacer plate at the front of Tray 6 7 On the top of the...

Page 37: ...and a wireless local area network LAN The wireless network adapter supports common wireless security protocols such as WEP WPA WPA2 and 802 1X standard port based network access control The wireless n...

Page 38: ...wer on the printer open the front door then power on the main power switch On the control panel press the Power Wake button To enter or exit Low Power mode or Sleep mode press the Power Wake button No...

Page 39: ...eep Mode the touch screen goes dark and the Power Wake button flashes To power off the printer touch Power Off If the printer does not respond to a single press of the Power Wake button then press and...

Page 40: ...pares the user credentials to the information stored on an authentication server Convenience Authentication If this option is enabled a card with a magnetic strip or a Radio Frequency Identification R...

Page 41: ...nalization Personalization is the process of customizing apps for a specific user When a user logs in to the device and personalized information is required the device searches an LDAP directory for t...

Page 42: ...tication If authentication is set to access printer features you log in with your user credentials Logging In at the Control Panel 1 At the printer control panel press the Home button 2 Touch Log In 3...

Page 43: ...or reorder Apps on the Home screen using the settings available in the Embedded Web Server For details about displaying configuring and customizing the Apps refer to the System Administrator Guide at...

Page 44: ...features of the printer Troubleshooting Print Quality Page The Troubleshooting Print Quality Page provides a list of common print quality problems and tips to help solve them Supplies Usage Page The...

Page 45: ...hat provides direct access to key functions and pages Jobs The Jobs page enables you to manage active jobs on the printer view print and delete saved jobs and create and manage saved job folders Print...

Page 46: ...er You also need the IP address to access the settings of your printer through the Embedded Web Server You can view the IP address of your printer on the control panel or on the Configuration Report N...

Page 47: ...ypically faster than a USB connection and it provides access to the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com office ALC80XXdocs Selecting a Loc...

Page 48: ...utlet 2 Connect one end of a Category 5 or better Ethernet cable to the Ethernet port on the back of the printer Connect the other end of the cable to a correctly configured network port 3 Power on th...

Page 49: ...w xerox com office ALC80XXdocs Using Wi Fi Direct on your Mobile Device The Wi Fi Direct feature requires an installed Mopria Print Service app on the mobile device The printer does not need to have a...

Page 50: ...e printer Connecting to a Computer Using USB Ensure that you have one of the following operating systems installed on your computer Windows 7 Windows 8 1 Windows Server 2008 Windows 10 Windows Server...

Page 51: ...umentation supplied by the manufacturer of your mobile device For details about configuring NFC on your printer refer to the System Administrator Guide at www xerox com office ALC80XXdocs Using NFC on...

Page 52: ...ox Print Service Plugin 2 At the top right side of the screen touch the selection button then select Add Printer 3 Touch the NFC option 4 Hold the mobile device over the NFC icon on the control panel...

Page 53: ...t version of iOS If AirPrint is not available on your device contact your Xerox representative 1 At your computer open a Web browser In the address field type the IP address of the printer then press...

Page 54: ...at are configured on the network authentication server for the device Note The same network authentication configuration is used on the printer for each login method that is configured for Network Aut...

Page 55: ...ptions for Registering Your Printer page opens 7 To change enablement settings for Enablement select options as needed 8 Click Register Printer The Google Cloud Print Service page reappears with a lin...

Page 56: ...gure the Fax functions Optimizing Printer Performance Several factors influence printer performance including temperature humidity air pressure and the chemical characteristics of the paper and coatin...

Page 57: ...ALC80XXdocs Updating the Printer System Software Before installing print driver software verify that the printer has the latest version of system software loaded You can update your device when Xerox...

Page 58: ...ices 61 Before installing print driver software verify that the printer is plugged in turned on connected correctly and has a valid IP address If you cannot find the IP address refer to Finding the IP...

Page 59: ...the IP address of the printer refer to Finding the IP Address of Your Printer on page 46 7 Click Next 8 If needed you can name your printer by typing a name in the Queue Name field 9 If installing a p...

Page 60: ...or USB cable is connected properly 11 To accept the print queue message click OK 12 Select or clear the Set Printer as Default and Print Test Page check boxes 13 Click Continue then click Close Instal...

Page 61: ...ou want to use does not appear in the list click the Cancel button Add the WSD printer manually using the Add Printer Wizard 4 Click Close To install a WSD printer using the Add Printer Wizard 1 At yo...

Page 62: ...s for your printer www xerox com office ALC80XXsupplies Local sales and Technical Customer Support www xerox com office worldcontacts Printer registration www xerox com office register Xerox Direct on...

Page 63: ...hen you use your device for the first time You can show hide or reorder Apps on the Home screen using the settings available in the Embedded Web Server For details about displaying configuring and cus...

Page 64: ...etails on an app touch an app name in the list To use the Xerox App Gallery App ensure that your device uses either the wireless or the wired network connection Note If a local server inside a firewal...

Page 65: ...appropriate fields User ID Password Confirm Password First and Last Name Company Name Country 11 Click OK 12 After the account is created a confirmation message appears 13 At the printer control panel...

Page 66: ...n appears Note If the App was installed previously and a new version is available the button is labeled as Update 7 Touch Agree The installation process begins If the App does not successfully install...

Page 67: ...s The following Device options are available Option Description About The About option provides an overview of your device the device serial number and information about current settings Information P...

Page 68: ...dded Web Server Note For details on configuring the printer settings see the System Administrator Guide at www xerox com office ALC80XXdocs Remote Services Use the Remote Services option to send error...

Page 69: ...mmary report provides information about the device and a detailed listing of the billing meters and sheet counts Getting Started The Getting Started guide provides an overview of the key features of t...

Page 70: ...ystem Administrator Guide at www xerox com office ALC80XXdocs Billing and Usage Counters The Billing Usage menu displays the total number of impressions that the printer generated or printed during it...

Page 71: ...entified on a separate line All Usage Counters This option provides all printer usage information 4 After viewing the usage readings to return to the Home screen press the Home button Remote Services...

Page 72: ...int job can be held by the printer when it is unable to complete the job For example if the printer needs attention paper or supplies When the condition is resolved the printer automatically resumes p...

Page 73: ...ired Resources 4 To return to the Home screen press the Home button Notes The system administrator can restrict users from deleting jobs If a system administrator has restricted job deletion you can v...

Page 74: ...are stored To print using Saved Job 1 In your software application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 2 Select your printer then...

Page 75: ...ick Go Secure Print Use Secure Print to print sensitive or confidential information After you send the job it is held at the printer until you enter your passcode at the printer control panel After a...

Page 76: ...panel Sample Set is a type of saved job with these features A Sample Set job appears in a folder named after the user ID associated with the print job A Sample Set job does not use a passcode Any use...

Page 77: ...rive mass storage devices or a network drive Saved jobs are documents sent to the printer and stored there for future use Any saved jobs appear on the Saved Jobs page Use the Saved Jobs page to view p...

Page 78: ...job submission 7 As needed for Paper Selection select paper size color type and tray 8 As needed select job options 2 Sided Printing Collate Orientation Staple Folding Output Destination Note The ava...

Page 79: ...you selected You can change settings for individual jobs based on the original documents You can save settings that you use for regular jobs and retrieve them for later use For details on configuring...

Page 80: ...per left corner of the document glass For multiple single or 2 sided pages use the duplex automatic document feeder Remove any staples and paper clips from the pages Insert the original documents face...

Page 81: ...inal documents touch 2 Sided Copying then select an option For details about available features refer to Apps Features on page 359 7 Touch Start If you placed documents in the feeder scanning continue...

Page 82: ...ving Saved Copy Settings 93 Note Some features are hidden from view when the Copy App is installed For details on configuring and customizing the Apps refer to the System Administrator Guide at www xe...

Page 83: ...page 5 Touch OK To adjust the Color Balance 1 At the printer control panel press the Home button 2 Touch Copy 3 Touch Color Balance Note This feature is not available when Output Color is set to Blac...

Page 84: ...he same amount To adjust the amount to erase move the slider Individual Edges This option allows you to specify different amounts to erase from the edges Touch the required Top Bottom Left or Right fi...

Page 85: ...copy page This is useful if the image is smaller than the page size For image shift to work correctly position original documents as follows Document Feeder Position original documents face up long e...

Page 86: ...ght page of an open book onto a single sheet of paper 5 If Binding Edge Erase is required touch More Touch the Binding Edge Erase field To enter the amount to erase use the numeric keypad or touch the...

Page 87: ...then touch OK 4 For Covers Options select an option Front Back Same This option includes front and back covers from the same tray Front Back Different This option includes a front and a back cover fro...

Page 88: ...a Touch Paper Supply b Touch the required paper tray c Touch OK 7 Touch Add The insert appears in the list on the Inserts screen To add more inserts repeat the previous steps 8 Touch X The options tha...

Page 89: ...r Supply is set to Auto Paper Select the Paper Conflict screen appears Select the required paper tray then touch OK 4 To enter the range of pages to print on different paper To enter the starting page...

Page 90: ...number touch an arrow The sample page shows the location of the page number f Touch OK 5 To insert a comment a Touch Comment b Touch On c For Stored Comments touch an option in the list Touch an exist...

Page 91: ...ch Delete All 10 Touch OK Changing the Page Layout You can use Page Layout to place a defined number of pages on one or both sides of the paper To change the page layout 1 At the printer control panel...

Page 92: ...oad the original document for the first segment b Select the options required for the segment c Touch Scan 7 Set the required build job display options 8 Print a Sample segment or delete a segment a T...

Page 93: ...prints 7 Inspect the sample copy then select one of the following options If the copy is unsatisfactory touch Delete Touch Delete to confirm The job is canceled and no more copies are printed If the c...

Page 94: ...copy settings with a name refer to Saving Current Copy Settings on page 93 To retrieve saved settings 1 At the printer control panel press the Home button 2 Touch Copy 3 Touch Retrieve Saved Settings...

Page 95: ...refer to the System Administrator Guide at www xerox com office ALC80XXdocs For information about all the App features and available settings refer to Apps Features on page 359 Copying an ID Card To...

Page 96: ...el 98 Email Overview You can use the Email App to scan images and attach them to emails You can specify the file name and format of the attachment and include a subject heading and message for the ema...

Page 97: ...ps from the pages Insert the original documents face up in the duplex automatic document feeder with the top of the page entering the feeder first Adjust the paper guides so that they fit against the...

Page 98: ...More To change the email message touch Message enter a new message then touch OK To scan more documents using the document glass or to change settings for different sections of the job touch Build Job...

Page 99: ...7 Do one of the following steps To create an entry touch Create New Contact To enter contact details touch a field then use the touch screen keypad Touch OK To add to an existing entry touch Add to E...

Page 100: ...s using pre defined settings to a range of file destinations quickly and easily There are several workflow options Distribution workflows enable you to scan documents to one or more file destinations...

Page 101: ...nd paper clips from the pages Insert the original documents face up in the duplex automatic document feeder with the top of the page entering the feeder first Adjust the paper guides so that they fit...

Page 102: ...ing from 2 sided original documents touch 2 Sided Scanning then select an option For details about available features refer to Apps Features on page 359 8 To start the scan touch Scan 9 If Build Job i...

Page 103: ...ations from the predefined list Predefined Network File Repositories A file repository is a predefined file destination that you can use in a workflow You can use the printer control panel to add a fi...

Page 104: ...Click Add 7 For Enter a Server Fax Number add a Fax Number set the Delivery options then click Add 8 To add another destination to the workflow To add a file destination for File Destinations click Ad...

Page 105: ...share on the network then click Add 4 To modify access rights for your folder select the folder The groups activate 5 From the Users list click Everyone then use the arrows to select Read Write 6 Cli...

Page 106: ...scan images to the public mailbox folder or to retrieve the scanned images All users can view scanned documents in the public mailbox folder You can create a password protected private mailbox folder...

Page 107: ...the Pick a Workflow screen select a private mailbox folder Note If the Pick a Workflow screen is not automatically displayed to display it touch Change Workflow 5 On the Mailbox Password screen enter...

Page 108: ...ld then type a name for the folder 6 In the Folder Password field type a password that adheres to the password rules 7 In the Confirm Folder Password field type the password again 8 Click Apply Your p...

Page 109: ...AP directory Note When a user logs in to the printer using network credentials the Home workflow appears on the Pick a Workflow screen To use the Home workflow 1 Load your original documents 2 To log...

Page 110: ...kflow Scanning Touch Change Workflow then touch USB 5 To add a file destination touch Add File Destinations then select a file destination from the list 6 Adjust the workflow scanning settings as need...

Page 111: ...he Workflow Scanning App Single Touch Apps are displayed on the Home screen and used with a single touch You can use the Embedded Web Server to design the app associate it with a workflow and assign u...

Page 112: ...canning on page 100 For details about configuring and customizing the Apps refer to the System Administrator Guide at www xerox com office ALC80XXdocs For information about all the App features and av...

Page 113: ...hment file name enter a new name then touch OK To save the scanned document as a specific file format touch the attachment file format then select the required format If you are using the document gla...

Page 114: ...iate a scan destination with this contact for Scan To Destination click the Add Destination button Enter the nickname that you want to appear in the Address Book 5 Under Protocol select an option then...

Page 115: ...a fax from a secure folder The fax function works best with an analog phone line Voice Over Internet Protocols VOIPs such as FIOS and DSL are not supported Before you use the Fax App configure the Fa...

Page 116: ...t feeder with the top of the page entering the feeder first Adjust the paper guides so that they fit against the original documents 2 At the printer control panel press the Home button 3 Touch Fax 4 T...

Page 117: ...ld Job If you are scanning from 2 sided original documents touch 2 Sided Scanning then select an option For details about available features refer to Apps Features on page 359 7 Touch Send 8 If Build...

Page 118: ...set to the current time For details refer to the System Administrator Guide at www xerox com office ALC80XXdocs To specify the time to send your fax 1 Load your original documents 2 At the printer con...

Page 119: ...uch an existing comment Touch an Available comment then touch the Edit icon To type text use the touch screen keypad Touch OK Notes To delete an existing comment touch the comment then touch X To conf...

Page 120: ...axes To store a fax for non secure polling 1 Load your original documents 2 At the printer control panel press the Home button then touch Fax 3 If the entry screen is displayed touch Polling or touch...

Page 121: ...t c To delete stored faxes after they print touch Empty Fax Polling To confirm touch Empty Fax Mailbox The local faxes that are stored for polling print 5 To print faxes that are stored for polling on...

Page 122: ...ents are scanned and stored in the mailbox Printing Local Mailbox Documents To use this feature you must have documents stored in a mailbox For details see Storing a Fax in a Local Mailbox on page 121...

Page 123: ...mote device touch Enter Remote Fax Number then use the numeric keypad Touch OK 6 To enter the mailbox number touch the Mailbox Number field then use the numeric keypad Touch Enter 7 If a passcode is r...

Page 124: ...he contact details using the touch screen keypad Touch OK To add to an existing entry touch Add to Existing Contact Touch a contact in the list or use the Search option to find a contact 8 To mark a r...

Page 125: ...river dialog box click Printer Properties 3 On the Printing Options tab from the Job Type list select Fax 4 In the Fax window click the Recipients tab 5 To add recipients manually a Click the Add Reci...

Page 126: ...the required printer 3 To access the fax driver settings in the print options list click Xerox Features then from the Job Type list select Fax 4 To add a recipient in the Fax window click the Recipien...

Page 127: ...erver then sends the fax to a fax machine over a phone line Before you can send a server fax configure a fax filing repository or filing location The fax server retrieves the documents from the filing...

Page 128: ...send a server fax 1 Load your original documents For single pages or paper that cannot be fed using the duplex automatic document feeder use the document glass Lift the duplex automatic document feede...

Page 129: ...prompted do these steps To change settings touch Program Next Segment To scan another page touch Scan Next Segment To finish touch Submit 9 To return to the Home screen press the Home button Sending a...

Page 130: ...ttach them to emails You can specify the file name and format of the attachment and include a subject heading and message for the email For details on configuring and customizing the Apps refer to the...

Page 131: ...es Insert the original documents face up in the duplex automatic document feeder with the top of the page entering the feeder first Adjust the paper guides so that they fit against the original docume...

Page 132: ...ment file format then select the required format To change the internet fax message touch Message enter a new message then touch OK To scan more documents using the document glass or to change setting...

Page 133: ...You can print a file stored on a USB Flash drive The USB port is on the front of the printer Note Only USB Flash drives formatted to the typical FAT32 file system are supported To print from a USB Fl...

Page 134: ...return to the Home screen press the Home button Printing from Mailbox Print from mailbox allows you to print a file that is stored in a folder on the printer hard drive To print from a mailbox 1 At t...

Page 135: ...Link C80XX Series Multifunction Printer 135 User Guide This chapter includes Printing Overview 136 Print Workflows 137 Print Jobs 144 Printing Features 149 Using Custom Paper Sizes 161 Print From 164...

Page 136: ...the paper size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 To access...

Page 137: ...ing options that are set from within the software application are temporary The application and the computer do not save the settings after the application is closed Print Driver Help Xerox print driv...

Page 138: ...Start Menu application it can change the navigation path to your list of printers 2 In the list of printers right click the icon for your printer then click Printing preferences 3 In the Printing Pre...

Page 139: ...ocation 3 To select the output tray click the arrow to the right of the Output Destination field then select an option Automatic This option determines the output destination based on the number of se...

Page 140: ...save the settings click OK Saving a Set of Commonly Used Printing Options for Windows You can define and save a set of options so that you can apply them to future print jobs To save a set of printin...

Page 141: ...This option selects the output tray on the Integrated Office Finisher Left Tray This option selects the output tray on the left side of the printer Right Tray This option selects the output tray on t...

Page 142: ...g lp lpr To create a job ticket using the Xerox GUI print driver 1 Open the Xerox GUI print driver 2 Select the desired options 3 Click Save As then store the job ticket in a public location such as t...

Page 143: ...ocedure varies Printing from a Mopria Enabled Mobile Device Mopria is a software feature that enables users to print from mobile devices without requiring a print driver You can use Mopria to print fr...

Page 144: ...elect a task Note If you do not make a selection the job automatically resumes after the set timeout period To pause the print job touch Hold To resume the print job touch Release To delete the print...

Page 145: ...nu you can view and print saved jobs In the Embedded Web Server on the Jobs window you can view print and delete saved jobs and you can manage where jobs are stored To print using Saved Job 1 In your...

Page 146: ...ick Go Secure Print Use Secure Print to print sensitive or confidential information After you send the job it is held at the printer until you enter your passcode at the printer control panel After a...

Page 147: ...panel Sample Set is a type of saved job with these features A Sample Set job appears in a folder named after the user ID associated with the print job A Sample Set job does not use a passcode Any use...

Page 148: ...e Sample Set job Note The Sample Set file description shows the job as Held Sample Requested 4 Touch Job Progress then select an option To view information about the job touch Job Details then touch J...

Page 149: ...Windows 156 Orientation 157 Advanced Tab 158 Selecting Paper Options for Printing There are two ways to select the paper for your print job You can let the printer select which paper to use based on t...

Page 150: ...the document by the amount entered in the percentage box below the preview image Printing on Both Sides of the Paper Printing a 2 Sided Document If your printer supports Automatic 2 Sided Printing the...

Page 151: ...ant saturated color prints or photos Print jobs can take longer to process when printed using High Resolution mode Enhanced 600 x 600 dpi 8 bit depth This mode is used for better print quality and is...

Page 152: ...or By Words allows you to adjust colors by building sentences using common phrases describing how to change colors For more information refer to the help for your print driver Color Adjustments Use Co...

Page 153: ...s per side on the Page Layout tab select Pages Per Sheet To locate Pages Per Sheet in Windows on the Document Options tab click Page Layout To locate Pages Per Sheet on Macintosh in the Print window i...

Page 154: ...hickness of the folded paper which can cause the page images to shift outward slightly when folded You can select a value from zero to 1 point Gutter Creep Note To print a border around each page sele...

Page 155: ...e cover pages you can select the paper for the front and back covers by size color or type You can use blank or pre printed paper and you can print side one side two or both sides of the cover pages P...

Page 156: ...ow to select an option 1 Sided Print prints the exception pages on one side only 2 Sided Print prints the exception pages on both sides of the paper and flips the pages on the long edge The job then c...

Page 157: ...the image on the page specify the position option or to rotate the image left or right by increments of 1 use the arrows To define the location of the image on the page specify the position option or...

Page 158: ...nt across the long dimension of the paper Rotated Landscape Orients the paper so that the content is rotated 180 degrees and with the long bottom side up Note For Macintosh to print portrait text and...

Page 159: ...op left margin on every page of the document 3 Click OK Printing Mirror Images If the PostScript print driver is installed you can print pages as a mirror image Images are mirrored left to right when...

Page 160: ...lick Start Settings Printers For Windows 7 click Start Devices and Printers For Windows 8 click Start Control Panel Devices and Printers For Windows 10 click the Windows Start icon Settings Devices Pr...

Page 161: ...efining Custom Paper Sizes on page 161 Printing on Custom Paper Size from Windows Note Before printing on custom size paper define the custom size in the printer properties 1 Load the custom size pape...

Page 162: ...Sizes on page 174 To create and save custom sizes for Windows 1 In the print driver click the Printing Options tab 2 For Paper click the arrow then select Other Size Advanced Paper Size Output Paper...

Page 163: ...saved in the print driver and are available for you to select in all your applications Note To configure the tray settings for Fully Adjustable or Dedicated mode refer to Configuring Tray Settings on...

Page 164: ...etails refer to the System Administrator Guide at www xerox com office ALC80XXdocs 3 To print a specific file browse to that file then touch the file name or icon 4 Select the options for paper supply...

Page 165: ...ch the name of the folder containing the document Note If Mailboxes does not appear enable the feature or contact the system administrator For details refer to the System Administrator Guide at www xe...

Page 166: ...select the file from a local network or remote location for File Name click Browse select the file then click Open 4 For Printing select the desired options for the job Normal Print prints a job imme...

Page 167: ...k C80XX Series Multifunction Printer 167 User Guide This chapter includes Paper and Media Overview 168 Supported Paper 169 Paper Tray Settings 175 Loading Paper 177 Printing on Special Paper 187 5 Pap...

Page 168: ...and Executive size paper Tray 5 is designed for loading small amounts of special paper The optional Envelope Tray can replace Tray 1 Tray 6 is an optional high capacity paper tray holding A4 Letter JI...

Page 169: ...and media recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at www xerox com rmlnaRecommended Media List United States www xerox com r...

Page 170: ...ntative for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptibl...

Page 171: ...stock Cardstock Reloaded Glossy Cardstock Glossy Cardstock Reloaded 170 256 g m Trays 3 and 4 of the Tandem Tray Module Tray 6 Bond Custom Hole punched Letterhead Plain Pre printed Recycled Transparen...

Page 172: ...ray Number European Standard Sizes North American Standard Sizes Trays 1 and 2 Trays 3 and 4 of the 3 Tray Module A5 148 x 210 mm 5 8 x 8 3 in A4 210 x 297 mm 8 3 x 11 7 in A3 297 x 420 mm 11 7 x 16 5...

Page 173: ...x 432 mm 11 x 17 in 12 x 18 305 x 457 mm 12 x 18 in 12 x 19 305 x 483 mm 12 x 19 in Envelope 152 x 228 mm 6 x 9 in Envelope 228 x 305 mm 9 x 12 in Monarch envelope 98 x 190 mm 3 9 x 7 5 in No 9 envel...

Page 174: ...mm 5 5 x 7 5 in Maximum 297 x 432 mm 11 7 x 17 in Tray 2 Trays 3 and 4 of the 3 Tray Module Minimum 140 x 182 mm 5 5 x 7 5 in Maximum 320 x 457 mm 12 5 x 18 in Trays 3 and 4 of the Tandem Tray Module...

Page 175: ...Device Settings Paper Management 3 Touch Tray Settings then select a tray To set the mode touch Fully Adjustable or Dedicated To specify the paper settings for a dedicated tray touch Edit then set the...

Page 176: ...s to load a different paper size the control panel displays an error message To configure the tray settings for Fully Adjustable or Dedicated mode refer to Configuring Tray Settings on page 175 To set...

Page 177: ...des automatically detect the size of paper loaded The Dedicated mode displays the media settings for the tray A warning message appears on the control panel when the wrong media is loaded or the tray...

Page 178: ...forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds...

Page 179: ...ust the length and width guides until they touch the edges of the paper 8 Close the tray 9 At the control panel select the correct paper size type and color To select a new paper size touch Size To se...

Page 180: ...osition the guides move into the supported standard paper settings In the custom position the guides move in 1 mm 0 04 in increments To move the paper guides from the standard to the custom paper size...

Page 181: ...e 4 To move out the paper width guide pinch the guide lever and slide the guide outward 5 Load the custom size paper in the tray 6 To engage the fine adjustment block pinch the levers and slide the gu...

Page 182: ...1 4 on page 177 1 Pull Tray 3 or Tray 4 out until it stops Wait for the tray to lower and stop 2 The control panel displays the paper tray settings Ensure that you load the correct paper type Note Do...

Page 183: ...he long edge going into the printer Load paper longer than 320 mm 12 6 in with the short edge going into the printer To load labels refer to Loading Labels in Tray 5 on page 193 To load transparencies...

Page 184: ...r face up with the top edge toward the front of the tray Load hole punched paper with the holes leading into the printer For short edge feed insert letterhead and pre printed paper face up with the to...

Page 185: ...touch Color 7 To confirm the settings touch Confirm Loading Paper in Tray 6 Tray 6 is an optional high capacity dedicated paper tray It is on the left side of the printer The tray feeds A4 210 x 297 m...

Page 186: ...re separates any sheets of paper that are stuck together and reduces the possibility of paper jams Note To avoid paper jams and misfeeds do not remove paper from its packaging until necessary 5 Load t...

Page 187: ...paper envelopes Do not use envelopes with windows or metal clasps Print quality depends on the quality and construction of the envelopes If you do not get the desired results try another envelope bran...

Page 188: ...on a short edge load envelopes with the flaps closed flaps up and flaps on the leading edge toward the right 4 Center the stack of envelopes Adjust the guides so that they touch the edges of the envel...

Page 189: ...pe sizes Envelope 6 x 9 Monarch No 9 and No 10 DL C5 and C6 1 Pull out the Envelope Tray until it stops 2 Load envelopes in the tray For envelopes with the flap on a long edge load envelopes with the...

Page 190: ...velope stack height is less than 43 mm 1 7 in or that there are no more than 60 envelopes loaded in the tray 5 Close the tray 6 At the control panel select the correct paper size and color To select a...

Page 191: ...riginal packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold condit...

Page 192: ...justable Trays on page 180 Note Trays 1 4 can print labels 106 169 g m 4 Load labels in the tray For long edge feed load labels face up with the top edge toward the front of the tray For short edge fe...

Page 193: ...1 Open Tray 5 then for larger sizes pull out the extension tray If Tray 5 is already open remove any paper that is a different size or type 2 Move the width guides to the edges of the tray 3 Load the...

Page 194: ...a after a label has been removed from a sheet To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 4 Adjust the width guides until they touch the edges of th...

Page 195: ...re planning to use Do not leave glossy paper in the tray when you are finished printing Reinsert unused paper in the original wrapper and seal Rotate paper frequently Long periods of storage in extrem...

Page 196: ...sparencies Before you load transparencies in the tray remove all paper Handle transparencies by the edges using both hands Fingerprints or creases can cause poor print quality Do not load more than 20...

Page 197: ...AltaLink C80XX Series Multifunction Printer 197 User Guide This chapter includes General Precautions 198 Cleaning the Printer 199 Supplies 207 Managing the Printer 239 Moving the Printer 240 6 Mainte...

Page 198: ...WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that...

Page 199: ...r Interior 203 Cleaning the Printer Exterior Regular cleaning keeps the touch screen and control panel free from dust and dirt To clean the printer exterior 1 To avoid activating buttons and menus whe...

Page 200: ...nner To ensure optimum print quality clean the document glass regularly Cleaning helps avoid output with streaks smears and other marks that transfer from the glass while scanning documents 1 Slightly...

Page 201: ...irt on the document feed rollers can cause paper jams or deteriorate print quality For best performance clean the document feed rollers once a month 1 Lift the lever and open the top cover of the docu...

Page 202: ...t side of the document cover and includes a mirrored glass strip a metal strip a white plastic strip and rollers Note Xerox recommends that you clean all parts of the second side scanning lens assembl...

Page 203: ...s difficult to remove moisten a soft cloth with a small amount of neutral detergent Then wipe the parts dry with a soft cloth CAUTION To prevent damage to the film around the glass do not press heavil...

Page 204: ...printer is constructed with four printhead lenses Clean all lenses as described in the following procedure CAUTION Do not perform this procedure when the printer is copying or printing 1 Open the fron...

Page 205: ...printheads has its own cleaning tool Slowly pull out the LED printhead cleaner until the three dots are visible Note The LED printhead cleaner does not detach from the printer 5 Slowly push the LED pr...

Page 206: ...e 206 Xerox AltaLink C80XX Series Multifunction Printer User Guide 7 Close the drum cartridge cover 8 Turn the belt tension lever to the right to return it to the locked position 9 Close the printer f...

Page 207: ...ills for the Optional Integrated Office Finisher Staple Cartridges and Staple Refills for the Optional Office Finisher LX or the Office Finisher LX with Booklet Maker Staple Cartridges and Staple Refi...

Page 208: ...ust be replaced Order supplies from your local reseller or go to www xerox com office ALC80XXsupplies CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Tota...

Page 209: ...rt 8 To return to the Device screen touch X Toner Cartridges WARNINGS When replacing a toner cartridge be careful not to spill the toner If any toner spills avoid contact with clothes skin eyes and mo...

Page 210: ...displays a message on the control panel Note Each toner cartridge includes installation instructions To replace a toner cartridge CAUTION Do not perform this procedure when the printer is copying or...

Page 211: ...6 Close the printer front cover Waste Toner Container Replacing the Waste Toner Container A message appears on the control panel when the waste toner container must be replaced When replacing the wast...

Page 212: ...l water and a mild soap If you get toner in your eyes wash it out immediately with cool water and consult a doctor Note Each waste toner container includes installation instructions To replace the was...

Page 213: ...e plastic bag then seal it firmly using the zipper 5 Place the used waste toner container in the empty box 6 Hold the left side of the new waste toner container and slide it into the printer until it...

Page 214: ...installation instructions To replace a drum cartridge CAUTION Do not perform this procedure when the printer is copying or printing CAUTION Do not expose the drum cartridge to direct sunlight or stro...

Page 215: ...to the drum cartridge 5 Remove the packing material from the end of the new drum cartridge 6 Rest the new cartridge along with its black plastic protective shield in the cartridge slot Load the cartr...

Page 216: ...ntil it stops 10 Carefully remove the protective shield then push the drum cartridge until it stops 11 Close the drum cartridge cover 12 Turn the belt tension lever to the right to return it to the lo...

Page 217: ...aner A message appears on the control panel when the transfer belt cleaner must be replaced CAUTION Do not perform this procedure when the printer is copying or printing 1 Open the front cover of the...

Page 218: ...transfer belt cleaner Do not tilt the transfer belt cleaner or toner could spill 5 Remove the new transfer belt cleaner from the packaging Retain the packaging 6 Place the used transfer belt cleaner i...

Page 219: ...ide 8 Support the new transfer belt cleaner with your left hand and slide it straight into the opening until it stops 9 Push the orange knob in then turn it clockwise until snug 10 To lock the belt cl...

Page 220: ...rs on the control panel 1 Remove paper from the left tray then fold up the tray 2 To open Door A open Tray 5 then lift the release lever and open Door A WARNING The area around the fuser can be hot Us...

Page 221: ...emove the new transfer roller from the packaging Retain the packaging 4 Push the orange lever in the direction shown 5 Lift the used transfer roller out of the printer Note Do not touch any toner adhe...

Page 222: ...er Guide 7 Place the new transfer roller in the printer as shown Press down until the transfer roller clicks into place 8 Remove the protective cover from the transfer roller 9 To close Door A push th...

Page 223: ...r LX 225 Replacing Staples in the Business Ready Finisher 228 Replacing Staples in the Convenience Stapler 234 When a staple cartridge is empty a message appears on the control panel Replacing Staples...

Page 224: ...h both sides of the staple pack and remove the staple pack from the cartridge 5 Insert the front side of the new staple pack into the staple cartridge then push the rear side into the cartridge 6 Gras...

Page 225: ...er of the Office Finisher LX CAUTION Do not perform this procedure when the printer is copying or printing 1 Open the finisher front door 2 Reach into the finisher cabinet and pull the stapler toward...

Page 226: ...emove the staple pack from the cartridge 6 Insert the front side of the new staple pack into the staple cartridge then push the rear side into the cartridge 7 Grasp the new staple cartridge by the ora...

Page 227: ...er LX WARNING Do not perform this procedure while the printer is printing 1 Open the finisher side cover 2 If the staple cartridges are not visible grip the vertical panels at the left and right of th...

Page 228: ...e original position in the finisher Note If you have trouble inserting the cartridge ensure that the staples are positioned correctly in the cartridge Note The booklet maker uses two staple cartridges...

Page 229: ...the Main Stapler of the Business Ready Finisher CAUTION Do not perform this procedure when the printer is copying or printing 1 Open the front door of the Business Ready finisher 2 Hold the stapler a...

Page 230: ...pack from the cartridge 5 Insert the front side of the new staple pack into the staple cartridge then push the rear side into the cartridge 6 Grasp the new staple cartridge by the orange handle then...

Page 231: ...Booklet Maker of the Business Ready Finisher CAUTION Do not perform this procedure when the printer is copying or printing 1 Open the front door of the Business Ready finisher 2 Grasp the booklet make...

Page 232: ...the staple cartridge handle as shown then pull the cartridge out and up 4 Turn over the staple cartridge 5 To permit the staple cartridge handle to open out and away from the staple pack press in the...

Page 233: ...of the new staple pack into the staple cartridge then push the rear side into the cartridge 8 To close the staple cartridge push back the cartridge handle until it clicks 9 To return the staple cartri...

Page 234: ...convenience stapler then gently rotate the staple head toward you 2 Grip the staple cartridge and pull it out of the stapler head 3 Unpack the new staple cartridge Remove any partial strips and any st...

Page 235: ...control panel when the hole punch waste container is full Emptying the Hole Punch Waste Container in the Office Finisher LX CAUTION Do not perform this procedure when the printer is copying or printin...

Page 236: ...this procedure when the printer is copying or printing 1 Open the front door of the Business Ready finisher 2 Remove the hole punch waste container from its slot near the top left of the finisher Note...

Page 237: ...e container all the way into the finisher 5 Close the front door of the Business Ready finisher Recycling Supplies For information on Xerox supplies recycling programs go to www xerox com gwa Supplies...

Page 238: ...ministrator login information then touch Done For details refer to the System Administrator Guide at www xerox com office ALC80XXdocs 3 Touch Device Tools Supplies 4 Touch Supply Counter Reset 5 To se...

Page 239: ...g meter readings to Xerox automatically so that you do not have to collect the readings manually Refer to the System Administrator Guide for further information To view the billing information for you...

Page 240: ...p the printer level to avoid spilling toner Note When moving the printer over a long distance remove the drum cartridges and toner cartridges to prevent toner from spilling Pack the printer inside a b...

Page 241: ...ltaLink C80XX Series Multifunction Printer 241 User Guide This chapter includes General Troubleshooting 242 Paper Jams 249 Print Copy and Scan Problems 303 Fax Problems 313 Getting Help 317 7 Troubles...

Page 242: ...248 This section contains procedures to help you locate and resolve problems Resolve some problems by simply restarting the printer Restarting the Printer The printer has two power switches The main...

Page 243: ...s the Power Wake button on the control panel 3 Close the front door If restarting the printer does not resolve the issue see the table in this chapter that best describes the problem Printer Has Two P...

Page 244: ...e wire cord with grounding prong directly into a grounded AC outlet Do not use a power strip If necessary contact a licensed electrician to install a properly grounded outlet Printer Resets or Powers...

Page 245: ...the Status LED is flashing blue a previous print job could be the problem a At your computer use the printer properties to delete all print jobs in the print queue b At the control panel touch Jobs t...

Page 246: ...p contact the system administrator The job is complex Wait No action needed Document Fails to Print Probable Causes Solutions Selected tray has wrong paper size loaded or paper type or color is not av...

Page 247: ...rint driver 2 Go to the page setup or printer settings of the application from which you are printing 3 Set the paper source to match the tray selected in the print driver or set the paper source to A...

Page 248: ...to the System Administrator Guide at www xerox com office ALC80XXdocs The time zone date or time is set incorrectly Set the time zone date and time manually For details refer to the System Administra...

Page 249: ...ltaLink C80XX Series Multifunction Printer 249 User Guide Paper Jams This section includes Locating Paper Jams 250 Minimizing Paper Jams 251 Clearing Paper Jams 252 Troubleshooting Paper Jams 265 Clea...

Page 250: ...r immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative CAUTION Do not attempt to clear any p...

Page 251: ...per Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line never overfill the tray Remove transparen...

Page 252: ...covers and doors have been closed correctly To avoid damage always remove jammed paper carefully without tearing it Try to remove the paper in the same direction it normally moves through the printer...

Page 253: ...document is not caught in the entry to the document feeder pull the document straight out in the direction shown 3 If the message on the control panel instructs you to turn the green wheel turn it in...

Page 254: ...rom the document glass 8 If the original document is not visible when the document feeder is opened close the document feeder Lift up the document feeder tray then remove the paper 9 Lower the documen...

Page 255: ...4 If the paper is torn remove the tray completely and check inside the printer for torn pieces of paper 5 Reload the tray with undamaged paper then push the tray in until it stops 6 At the control pa...

Page 256: ...the printer for torn pieces of paper 3 Fan the paper that you removed and make sure that all four corners are aligned 4 Insert the paper into tray 5 with the printing side face down The leading edge o...

Page 257: ...ooting Xerox AltaLink C80XX Series Multifunction Printer 257 User Guide Clearing Jams at Door A 1 Remove paper from the left tray then close the tray 2 Open Tray 5 as shown 3 Lift the release lever fo...

Page 258: ...as shown WARNING The area around the fuser can be hot Use caution to avoid injury CAUTION Do not touch the transfer belt Touching the belt can reduce image quality or damage the transfer belt Do not t...

Page 259: ...User Guide 6 If paper is jammed in the fuser to open the fuser exit gate pull the green lever A1 7 Remove the paper as shown Note If the paper is torn remove all torn pieces from the printer 8 If the...

Page 260: ...n lever A1 to its locked position 10 If the paper is jammed at the exit to the center output tray pull the paper in the direction shown Note Toner can adhere to the transfer roller The toner that does...

Page 261: ...rinter 261 User Guide Clearing Jams at Door B 1 To open Door B open Tray 5 then lift the release lever and open Door B 2 Remove the jammed paper as shown Note If the paper is torn remove all torn piec...

Page 262: ...release lever and open Door C 2 Remove the jammed paper from the Door C upper and lower areas Notes If the paper is torn remove all torn pieces from the printer If the paper is inaccessible see Cleari...

Page 263: ...se the tray 2 To open Door A open Tray 5 lift the release lever then open Door A WARNING The area around the fuser can be hot Use caution to avoid injury CAUTION Do not touch the transfer belt Touchin...

Page 264: ...Series Multifunction Printer User Guide 3 Open the left tray To open door D lift the lever 4 Remove the jammed paper as shown Note If the paper is torn remove all torn pieces from the printer 5 Close...

Page 265: ...ectricity is present Try a new ream of paper Do not fan transparencies before loading in tray Using unsupported paper Use only Xerox approved paper For details refer to Supported Paper on page 169 Hum...

Page 266: ...tions The label sheet is facing the wrong way in the tray Load label sheets according to the instructions from the manufacturer Load labels face up in trays 1 4 Load labels face down in tray 5 Envelop...

Page 267: ...ded Printing on page 173 Paper type is set incorrectly in the print driver Ensure that the paper type is set correctly in the driver and that the paper is loaded in the correct tray For details see Su...

Page 268: ...s in the Office Finisher LX Clearing Jams Under the Office Finisher Top Cover 1 Pull up the lever on the top cover 2 Open the top cover by rotating it to the left 3 Remove the jammed paper Note If the...

Page 269: ...r 269 User Guide Clearing Jams in the Office Finisher LX Transport 1 Lift the handle of the center tray straight up to open the transport cover 2 Remove the jammed paper Note If the paper is torn remo...

Page 270: ...he Finisher Transport 271 Clearing Jams at 3a in the Finisher 271 Clearing Jams at 3c in the Finisher 274 Clearing Jams at 3d in the Finisher 275 Clearing Jams at 4 in the Finisher 277 Clearing Jams i...

Page 271: ...Multifunction Printer 271 User Guide Clearing Jams in the Finisher Transport 1 Open the finisher transport cover 2 Remove the jammed paper Note If the paper is torn remove all torn pieces from the fi...

Page 272: ...ltifunction Printer User Guide Clearing Jams at 3a in the Finisher 1 If the paper is visible at the output tray exit remove the paper by pulling it in the direction shown 2 Open the front door of the...

Page 273: ...ies Multifunction Printer 273 User Guide 4 Carefully remove the paper Note If the paper is torn remove all torn pieces from the finisher 5 Return green handle 3a to its original position 6 Close the f...

Page 274: ...1 Open the front door of the Business Ready finisher 2 Move green lever 3c to the left 3 Carefully remove the paper Notes If the paper is torn remove all torn pieces from the finisher If the paper is...

Page 275: ...Troubleshooting Xerox AltaLink C80XX Series Multifunction Printer 275 User Guide 4 Return green lever 3c to its original position 5 Close the front door of the Business Ready finisher...

Page 276: ...on Printer User Guide Clearing Jams at 3d in the Finisher 1 Open the front door of the finisher then locate green lever 3d 2 Move green lever 3d to the right 3 Carefully remove the paper Note If the p...

Page 277: ...Troubleshooting Xerox AltaLink C80XX Series Multifunction Printer 277 User Guide 4 Return green lever 3d to its original position 5 Close the front door of the Business Ready finisher...

Page 278: ...aring Jams at 4 in the Finisher 1 Open the front door of the Business Ready finisher 2 Using the green handle pull out unit 4 until it stops 3 To remove the jammed paper turn green knob 4 in either di...

Page 279: ...Troubleshooting Xerox AltaLink C80XX Series Multifunction Printer 279 User Guide 4 Return unit 4 to its original position 5 Close the front door of the Business Ready finisher...

Page 280: ...e Clearing Jams in the Booklet Tray 1 Open the front door of the Business Ready finisher 2 To release the jammed paper turn green knob 4 in the direction shown 3 To remove the paper pull it in the dir...

Page 281: ...Troubleshooting Xerox AltaLink C80XX Series Multifunction Printer 281 User Guide 4 Close the front door of the Business Ready finisher...

Page 282: ...tion includes Clearing Jams at 2a in the CZ Folder 282 Clearing Jams at 2b in the CZ Folder 284 Clearing Jams at 2e in the CZ Folder 285 Clearing Jams at 2f in the CZ Folder 287 Clearing Jams at 2g in...

Page 283: ...80XX Series Multifunction Printer 283 User Guide 3 Carefully remove the paper Note If the paper is torn remove all torn pieces from the folder 4 Return green handle 2a to its original position 5 Close...

Page 284: ...ies Multifunction Printer User Guide Clearing Jams at 2b in the CZ Folder 1 Open the front door of the CZ folder 2 Move green lever 2b to the left 3 Carefully remove the paper Note If the paper is tor...

Page 285: ...Troubleshooting Xerox AltaLink C80XX Series Multifunction Printer 285 User Guide 4 Return lever 2b to its original position 5 Close the front door of the CZ folder...

Page 286: ...User Guide Clearing Jams at 2e in the CZ Folder 1 To access lever 2e open the front door of the CZ folder then open the Folder tray 2d 2 Move green lever 2e to the right 3 Carefully remove the paper N...

Page 287: ...Troubleshooting Xerox AltaLink C80XX Series Multifunction Printer 287 User Guide 4 Return green lever 2e to its original position 5 Close the Folder tray then close the front door of the CZ folder 2d...

Page 288: ...User Guide Clearing Jams at 2f in the CZ Folder 1 To access lever 2f open the front door of the CZ folder then open the Folder tray 2d 2 Move green lever 2f to the right 3 Carefully remove the paper N...

Page 289: ...Troubleshooting Xerox AltaLink C80XX Series Multifunction Printer 289 User Guide 4 Return green lever 2f to its original position 5 Close the Folder tray then close the front door of the CZ folder 2d...

Page 290: ...ies Multifunction Printer User Guide Clearing Jams at 2g in the CZ Folder 1 Open the front door of the CZ folder 2 Move green lever 2g to the right 3 Carefully remove the paper Note If the paper is to...

Page 291: ...Troubleshooting Xerox AltaLink C80XX Series Multifunction Printer 291 User Guide 4 Return green lever 2g to its original position 5 Close the front door of the CZ folder...

Page 292: ...Office Finisher LX 296 Clearing Main Staple Jams in the Business Ready Finisher 298 Clearing Staple Jams in the Business Ready Finisher Booklet Maker 300 Clearing Staple Jams in the Integrated Office...

Page 293: ...hen push the clamp in the direction shown until it snaps into the locked position WARNING The points of the jammed staples are sharp Remove the jammed staples carefully 6 Grasp the staple cartridge by...

Page 294: ...LX WARNING Do not perform this procedure while the printer is printing 1 Open the finisher front door 2 Reach into the finisher cabinet and pull the stapler toward you until it stops 3 Push the staple...

Page 295: ...es and remove them 6 Pull the staple cartridge clamp firmly in the direction shown to open it 7 Remove the jammed staples by pulling them in the direction shown WARNING The points of the jammed staple...

Page 296: ...r assembly Push it in until it clicks 10 Close the finisher front door Clearing Booklet Staple Jams in the Office Finisher LX WARNING Do not perform this procedure while the printer is printing 1 Open...

Page 297: ...old the tabs on both sides of the staple cartridge and insert it into the original position in the finisher Note If you have trouble inserting the cartridge ensure that the staples are positioned corr...

Page 298: ...e Clearing Main Staple Jams in the Business Ready Finisher 1 Open the front door of the Business Ready finisher 2 Hold the stapler assembly by the orange lever R1 and push it to the right 3 To remove...

Page 299: ...then push the clamp in the direction shown until it snaps into the locked position WARNING The points of the jammed staples are sharp Remove the jammed staples carefully 6 Grasp the new staple cartrid...

Page 300: ...Booklet Maker 1 Open the front door of the Business Ready finisher 2 Grasp the booklet maker handle and pull the unit toward you until the staple cartridges appear on the top edge of the device 3 To r...

Page 301: ...in the green tabs then pull back the handle Note If you do not see the staple jam remove the staple case 6 To remove the staple case press the rear of the case as shown Note If you can see the staple...

Page 302: ...le cartridge to the booklet maker then return the booklet maker to its original position Clearing Hole Punch Jams Clearing Hole Punch Jams in Office Finisher LX If the printer stops printing and repor...

Page 303: ...or scan related do the following 1 Print the Getting Started guide a At the printer control panel press the Home button b Touch Device then touch Information Pages c Touch Getting Started then touch P...

Page 304: ...ailable in the United States and Canada Coverage could vary outside these areas Please contact your local representative for details Notes To enhance print quality the toner print drum cartridges for...

Page 305: ...with release strips Padded envelopes Plastic media Iron on transfer paper Ensure the paper type selected in your print driver matches the paper type on which you are printing If you have the same size...

Page 306: ...driver is set to Xerox Automatic Color This is the recommended setting To produce more vivid results select a mode of Color Correction For example when printing graphics in which the sky does not loo...

Page 307: ...these areas Please contact your local representative for details Note To enhance the print quality toner print drum cartridges for many models of equipment are designed to cease functioning at a prede...

Page 308: ...rint server could be the cause To isolate the problem 1 Print a similar document from another application and look for the same print quality problems 2 If the document has the same print quality prob...

Page 309: ...n page 307 2 If the prints are too light to see print details verify the following The printer is loaded with undamaged dry supported paper The toner levels of one or more of the toner cartridges is n...

Page 310: ...defect occurs in all colors and is visible on all the test pages replace the fuser Repeating Spots or Lines Spot or lines appear at regular intervals on the prints 1 To identify the part of the printe...

Page 311: ...Lines or Streaks One Color Lines or streaks appear in one color of your output 1 Print the test pages to identify the affected color 2 To clean the printhead lenses for the affected color pull out th...

Page 312: ...surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document glass When scanning the debris creates a spot on the image Clean all glass surface...

Page 313: ...feeder width guides are not adjusted to fit the width of the document Adjust the document feeder width guides so that they fit against the document The fax received by the recipient is blurry The docu...

Page 314: ...d Ensure that the fax feature is installed and enabled Server fax is enabled Ensure that server fax is disabled An access number is required to connect to an outside line If the printer is connected t...

Page 315: ...not match the document size sent Confirm the original size of the documents then load the appropriate paper size in the printer Faxes are not received automatically The printer is set to receive faxe...

Page 316: ...fax report 1 At the printer control panel press the Home button 2 Touch Device 3 Touch Tools 4 Touch App Settings Fax App 5 Touch Print Fax Reports 6 Touch the required report then touch Print 7 To r...

Page 317: ...ou of the problem A message appears on the control panel and the LED status light on the control panel flashes amber or red Alerts inform you about printer conditions such as low supplies or open door...

Page 318: ...ter It allows System Administrators to modify network and system settings on the printer remotely using a Web browser You can check the status of the printer monitor paper and supply levels and submit...

Page 319: ...Summary report provides information about the device and a detailed listing of the billing meters and sheet counts Getting Started The Getting Started guide provides an overview of the key features o...

Page 320: ...es for your printer www xerox com office ALC80XXsupplies Local sales and Technical Customer Support www xerox com office worldcontacts Printer registration www xerox com office register Xerox Direct o...

Page 321: ...ide This appendix includes Printer Configurations and Options 322 Physical Specifications 326 Environmental Specifications 331 Electrical Specifications 332 Performance Specifications 333 Environmenta...

Page 322: ...uch screen control panel Trays 1 2 each with 520 sheet capacities Tray 5 with 100 sheet capacity Three Tray module Trays 2 4 each with 520 sheet capacities High Capacity Tandem Tray Trays 3 4 with tot...

Page 323: ...iness Ready Finisher with 2 3 or 2 4 hole punch Business Ready Booklet Maker Finisher with 2 3 or 2 4 hole punch CZ folder for Business Ready Finisher or Business Booklet Maker Finisher Swedish Hole P...

Page 324: ...stapling 50 sheets A4 8 5 x 11 in or 30 sheets of 80 g m Legal B4 A3 11 x 17 in Office Finisher LX Stacking 2000 sheets unstapled 1000 sheets single stapled or 250 sheets dual stapled 182 x 210 mm to...

Page 325: ...th Booklet Maker Offset Catch Tray 500 sheets Stacking A6 A3 4 25 x 5 85 in to 11 x 17 in Stapling B5 A3 7 25 x 10 5 in to 11 x 17 in 60 300 g m Single position and multiple position stapling 50 sheet...

Page 326: ...mm 28 8 in Height 1149 mm 45 2 in Weight 158 Kg 348 3 lb Configuration with Office Finisher LX and Booklet Maker Width 1242 mm 48 8 in Depth 732 mm 28 8 in Height 1149 mm 45 2 in Weight 183 Kg 403 4 l...

Page 327: ...ight 1149 mm 45 2 in Weight 264 4 Kg 581 7 lb Configuration with Business Ready Finisher Booklet Maker CZ Folder and High Capacity Feeder Width 1978 2 mm 77 9 in Depth 732 mm 28 8 in Height 1149 mm 45...

Page 328: ...uide Clearance Requirements for Configuration with Office Finisher LX and Booklet Maker Clearance Requirements for Configuration with Business Ready Finisher and Booklet Maker 10 0 cm 3 9 in 206 7 cm...

Page 329: ...tifunction Printer 329 User Guide Clearance Requirements for Configuration with Business Ready Finisher Booklet Maker and CZ Folder 10 0 cm 3 9 in 206 7 cm 81 4 in 74 2 cm 29 2 in 104 5 cm 41 2 in 198...

Page 330: ...ltifunction Printer User Guide Clearance Requirements for Configuration with Business Ready Finisher Booklet Maker CZ Folder and High Capacity Feeder 10 0 cm 3 9 in 206 7 cm 81 4 in 74 2 cm 29 2 in 10...

Page 331: ...Multifunction Printer 331 User Guide Environmental Specifications Temperature Operating 10 28 C 50 83 F Relative Humidity Operating 15 to 85 non condensing Elevation For optimum performance use the p...

Page 332: ...ical Specifications Speed Power Supply Voltage Frequency Current Required 30 55 prints per minute 110 127 VAC 10 50 Hz 3 Hz 60 Hz 3 Hz 15 A 220 240 VAC 10 50 Hz 3 Hz 60 Hz 3 Hz 10 A 70 prints per minu...

Page 333: ...pt for tray 5 Several factors affect print speed Paper orientation For faster print speeds you can load paper long edge feed Paper size Letter 8 5 x 11 in and A4 210 x 297 mm sizes share the fastest p...

Page 334: ...ent Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For produc...

Page 335: ...80XX Series Multifunction Printer 335 User Guide This appendix includes Basic Regulations 336 Copy Regulations 342 Fax Regulations 345 Safety Certification 351 Material Safety Data Sheets 352 B Regula...

Page 336: ...ay cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the i...

Page 337: ...M equipment interferes with this device contact your Xerox representative for assistance This is a class A product In a domestic environment this product can cause radio frequency interference in whic...

Page 338: ...d purchase of energy efficient models which help to reduce environmental impact Details on the ENERGY STAR program and models qualified to ENERGY STAR can be found at the following website www energys...

Page 339: ...s ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The transition time from Ready mode to Low Power mode can be set up to 30 minutes The default value is 2 minute...

Page 340: ...rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden L rmemission Maschinenl rminformations Verordnung 3 GPSGV der h chste...

Page 341: ...accept any interference received including interference that may cause undesired operation Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user...

Page 342: ...o reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncancele...

Page 343: ...ty is assumed for its completeness or accuracy In case of doubt consult your attorney For more information about these provisions contact the Copyright Office Library of Congress Washington D C 20559...

Page 344: ...rk owner This list is provided for your convenience and assistance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Othe...

Page 345: ...ided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by...

Page 346: ...you to make necessary modifications to maintain uninterrupted service If you experience trouble with this Xerox equipment please contact the appropriate service center for repair or warranty informat...

Page 347: ...f the power utility telephone lines and internal metallic water pipe systems if present must be connected together This precaution could be vital in rural areas WARNING Do not attempt to make such con...

Page 348: ...lovakia Estonia Liechtenstein Slovenia Finland Lithuania Spain France Luxembourg Sweden Germany Malta United Kingdom If you have problems with your product contact your local Xerox representative This...

Page 349: ...responsibility for difficulties that arise in such circumstances 2 Immediately disconnect this equipment should it become physically damaged then arrange for its disposal or repair 3 This modem shall...

Page 350: ...in any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next a...

Page 351: ...User Guide Safety Certification This device is certified by the following Agencies using the following safety standards Agency Standard TUV Rheinland US and Canada UL 60950 1 2007 R10 14 CAN CSA C22...

Page 352: ...r User Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Cust...

Page 353: ...Xerox AltaLink C80XX Series Multifunction Printer 353 User Guide This appendix includes All Countries 354 North America 355 European Union 356 Other Countries 358 C Recycling and Disposal...

Page 354: ...e regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycli...

Page 355: ...an equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmen...

Page 356: ...used electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equ...

Page 357: ...handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased...

Page 358: ...Recycling and Disposal 358 Xerox AltaLink C80XX Series Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

Page 359: ...or print 2 Sided Copying 2 Sided Scanning You can use the 2 Sided options to set the device to scan one or both sides of an original document For Copy jobs you can specify 1 Sided or 2 Sided output P...

Page 360: ...s of a six page document the copies are printed in this order 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 Finishing If finishing options are available use this option to choose the finishing options required...

Page 361: ...created Contrast You can use the Contrast feature to adjust the variation between light and dark areas of the image Lighten Darken Use the Lighten Darken slider to make the output image or print ligh...

Page 362: ...e If you have a color original image you can adjust the balance of the printing colors between cyan magenta yellow and black before printing your copy Original Orientation You can use the Original Ori...

Page 363: ...nter to variations in light background colors Edge Erase You can erase content from the edges of your images using the Edge Erase feature You can specify the amount to erase on the right left top and...

Page 364: ...for documents that have a substantial amount of dark background or light text and images Special Pages Special Pages is used to add covers and inserts to your job You can specify exception pages to p...

Page 365: ...and provides a way to review the layout of a document Sample Job Sample Job allows you to print a test copy of a job to inspect before printing multiple copies This feature is useful for complex or h...

Page 366: ...re scanned the job is processed and completed Save Current Settings To use a particular combination of copy settings for future copy jobs you can save the settings with a name and retrieve them for la...

Page 367: ...Reply To option to include an email address that you want the recipient to reply to This option is useful if you want the recipient to reply to your email address rather than to the device Note The sy...

Page 368: ...single file If File Already Exists Use the If File Already Exists option to define what action the device takes when the file name is used already File and Attachment Use the File and Attachment optio...

Page 369: ...axing feature to scan images from books magazines or other bound documents for faxing Reduce Split Use the Reduce Split option to specify how your faxed document is printed on the receiving fax machin...

Page 370: ...quirements Forced 4800 bps is the recommended setting for lines that may have transmission interference Cover Sheet You can use the Cover Sheet option to add an introduction page to the beginning of y...

Page 371: ...Polling allows you to store a fax document on the printer and make it available for other fax machines to poll You can retrieve faxes stored on other fax machines To use this feature both the polling...

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