Xenon 1900, User Manual

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13 - 7
If your base is not functioning properly, review the following troubleshooting
guidelines to try to isolate the problem.
Is the red LED on?
If the red LED isn’t illuminated, check that:
• The power cable is connected properly and there is power at the power
source.
• The host system power is on (if external power isn’t used).
Is the green LED on?
If the green LED isn’t illuminated, check that:
• The scanner is correctly placed in the base.
• There is external power or 12 volt host power.
• Charge mode is turned on. (
See "Beeper and LED Sequences and
Meaning" on page 3-7 )
• The battery is not bad or deeply discharged. In some cases, the
scanner’s battery may trickle charge to bring it into an acceptable level
and then transition to a normal charge cycle.
Troubleshooting a Cordless Scanner
Note: Make sure that your scanner’s battery is charged.
Visit the Services and Support section of our website
(
www.honeywellaidc.com ) to check for the latest software for both
the scanner and the base or Access Point.
Is the scanner having trouble reading your symbols?
If the scanner isn’t reading symbols well, check that the symbols:
• Aren’t smeared, rough, scratched, or exhibiting voids.
• Aren’t coated with frost or water droplets on the surface.
• Are enabled in the base or Access Point to which the scanner connects.
Is the bar code displayed but not entered into the application?
The bar code is displayed on the host device correctly, but you still have to
press a key to enter it (the Enter/Return key or the Tab key, for example).
• You need to program a suffix. Programming a suffix enables the scanner
to output the bar code data plus the key you need (such as “CR”) to enter
the data into your application. Refer to
Prefix/Suffix Overview on page 5-
1 for further information.
Does the scanner read the bar code incorrectly?
If the scanner reads a bar code, but the data is not displayed correctly on
the host screen:
• The base or Access Point may not be programmed for the appropriate
terminal interface. For example, you scan “12345” and the host displays
“@es%.”
Reprogram the base/Access Point with the correct Plug and Play bar code.
See
Programming the Interface beginning on page 2-1.