Trace Series DC Conduit Box
Installation Instructions
4
975-0368-01-01
OR
FOR
ANY
PERSONAL
INJURY
OR
ECONOMIC
LOSS
OR
DAMAGE
CAUSED
BY
THE
CONNECTION
OF
A
PRODUCT
TO
ANY
OTHER
DEVICE
OR
SYSTEM
,
AND
(
C
)
ANY
DAMAGE
OR
INJURY
ARISING
FROM
OR
AS
A
RESULT
OF
MISUSE
OR
ABUSE
,
OR
THE
INCORRECT
INSTALLATION
,
INTEGRATION
OR
OPERATION
OF
THE
PRODUCT
.
I
F
YOU
ARE
A
CONSUMER
(
RATHER
THAN
A
PURCHASER
OF
THE
PRODUCT
IN
THE
COURSE
OF
A
BUSINESS
)
AND
PURCHASED
THE
PRODUCT
IN
A
MEMBER
STATE
OF
THE
EUROPEAN
UNION
,
THIS
LIMITED
WARRANTY
SHALL
BE
SUBJECT
TO
YOUR
STATUTORY
RIGHTS
AS
A
CONSUMER
UNDER
THE
EUROPEAN
UNION
PRODUCT
WARRANTY
DIRECTIVE
1999/44/
EC
AND
AS
SUCH
DIRECTIVE
HAS
BEEN
IMPLEMENTED
IN
THE
EUROPEAN
UNION
MEMBER
STATE
WHERE
YOU
PURCHASED
THE
PRODUCT
. F
URTHER
,
WHILE
THIS
LIMITED
WARRANTY
GIVES
YOU
SPECIFIC
LEGAL
RIGHTS
,
YOU
MAY
HAVE
OTHER
RIGHTS
WHICH
MAY
VARY
FROM
EU
MEMBER
STATE
TO
EU
MEMBER
STATE
OR
,
IF
YOU
DID
NOT
PURCHASE
THE
PRODUCT
IN
AN
EU
MEMBER
STATE
,
IN
THE
COUNTRY
YOUR
PURCHASED
THE
PRODUCT
WHICH
MAY
VARY
FROM
COUNTRY
TO
COUNTRY
AND
JURISDICTION
TO
JURISDICTION
.
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number and the correct
factory "Ship To" address. Products must also be shipped prepaid. Product shipments will be refused and returned at your expense
if they are unauthorized, returned without an RMA number clearly marked on the outside of the shipping box, if they are shipped
collect, or if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Return Procedure
Package the unit safely, preferably using the original box and packing materials. Please ensure that your product is shipped fully
insured in the original packaging or equivalent. This warranty will not apply where the product is damaged due to improper
packaging.
Include the following:
• The RMA number supplied by Xantrex Technology Inc. clearly marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes are not acceptable.
• A contact telephone number where you can be reached during work hours.
• A brief description of the problem.
Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada
In addition to the above, you MUST include return
freight funds and are fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC)
A Xantrex return material authorization
(RMA) number is not required. However, you must contact the ASC prior to returning the product or presenting the unit to verify
any return procedures that may apply to that particular facility and that the ASC repairs this particular Xantrex product.
Out of Warranty Service
If the warranty period for your product has expired, if the unit was damaged by misuse or incorrect installation, if other conditions
of the warranty have not been met, or if no dated proof of purchase is available, your unit may be serviced or replaced for a flat fee.
To return your product for out of warranty service, contact Xantrex Customer Service for a Return Material Authorization (RMA)
number and follow the other steps outlined in "Return Procedure".
Payment options such as credit card or money order will be explained by the Customer Service Representative. In cases where the
minimum flat fee does not apply, as with incomplete units or units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your unit has been received.
