Troubleshooting
975-1044-01-01
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Troubleshooting
NOTE
: If a battery has three of the same error in a span of five minutes, the battery will lockout on the third error detection. The
solution is to fully power cycle the battery to clear the lockout error.
Event / Error Description
Solution
Excess charge current
Reduce the charging current to the battery from all charging sources. This includes
inverter/chargers, DC-DC chargers, battery chargers, solar charge controllers,
alternators, and other higher potential batteries.
Excess battery load(s)
Reduce discharging current from the battery by reducing load consumption. This
includes, inverters, DC-DC loads, hotel loads, idle power electronics, and other
lower potential batteries.
System Short Circuit
Disable all battery connected systems and check for a system wide short circuit.
Do not turn on the battery if a short-circuit is suspected.
Internal battery error
Disconnect the battery from the Deutsche connector and the Rebling connector
and then power cycle the battery by turning it OFF and then ON.
If the error persists, contact technical support.
Internal temperature sensor error
Power cycle the battery by turning it OFF and then ON.
If the error persists, contact technical support.
Cell voltage too high
An internal battery cell has been overcharged in the battery. Remove power by
disconnecting all charging sources and wait for the error to resolve by itself. If the
error persists check that all charging source maximum voltages are inline with the
battery. If the error still persists, reduce charging voltage to the battery by 0.2VDC.
If the error persists, contact technical support.
Cell voltage too low
An internal battery cell is over discharged. Disconnect all loads connected to the
power system. Check your charging source and be sure to use an approved
charging source such as a Xantrex charger or inverter/charger.
Connect an external charging source to the battery and turn the battery ON. It
should receive a small amount of charge to begin recovering the battery.
Battery voltage too high
The battery has been overcharged. Remove by disconnecting all charging
sources and check the charger settings to ensure that a compatible battery type
has been configured such as
LFP
.
If the error persists, contact technical support.
Battery voltage too low
The battery has been over discharged. Charge the battery and check the Low
Voltage Disconnect setting on the inverter/charger or other loads that have the
ability to self disconnect from the DC bus.
If the error persists, contact technical support.
Battery is too hot to charge
The battery is too hot to operate correctly during its charge cycle. Decrease the
ambient heat in the immediate battery environment, if possible or check for other
environmental causes and safely remove the cause.
Battery is too hot to discharge
The battery is too hot to operate correctly during its discharge cycle. Decrease the
ambient heat in the immediate battery environment, if possible or check for other
environmental causes and safely remove the cause.
Battery is too cold to charge
The battery is too cold to operate correctly during its charge cycle. Increase the
heat in the immediate battery environment by safely introducing a heat source.
The battery has an internal heating pad that can be activated when pin 12 is
held high on the Deutsche connector. Refer to
for clarifications.
