_____________________________________ Troubleshooting 10-15
•
Remove the paper cassette from the printer. If
there is no front panel activity or engine light
activity, replace the paper cassette, turn the printer
off, and start the printer again.
§
All the lights on the printer are staying on.
∞
Possible Solution:
•
Be patient. Each time you turn your printer on, a
RAM test is performed. For the printers with large
RAM sizes, this test can take a little longer.
§
When I print a legal size document, the text is chopped off for
a letter size page.
∞
Possible Solutions:
•
If you try to print legal size documents from the
fold down tray, you have to select legal paper size
and manual feed within your application.
•
If you have a legal tray installed, you have to
select legal paper size within your application.
§
When printing a legal size page, the printer jams on the output
tray.
∞
Possible Solutions:
•
The printer does not see the paper size as legal
paper. Make sure that a legal size paper tray is in
the printer and that legal size paper is chosen
within your application. Then, try printing the file
again.
•
Select legal paper size and manual feed within
your application. Then, print from the fold down
tray.
•
Make sure the paper stop on the output tray is
adjusted for legal, not letter size output.
