Xante Accel-a-Writer 8200 Troubleshooting Manual Download Page 1

Page: 1 / 24

_____________________________________

Troubleshooting 10-1

Chapter 10 - Troubleshooting

Chapter Overview

Jams

Preventing Jams
Clearing Jams

Status Messages

Printer Status Messages
Printer Error Messages

Preliminary Troubleshooting

The General Checkup
Macintosh Environment Checkup
PC Environment Checkup

Miscellaneous Troubleshooting
Print Quality Troubleshooting
Calling for Technical Support

Troubleshooting Information

Summary of Contents for Accel-a-Writer 8200

Page 1: ...eventing Jams Clearing Jams Status Messages Printer Status Messages Printer Error Messages Preliminary Troubleshooting The General Checkup Macintosh Environment Checkup PC Environment Checkup Miscella...

Page 2: ...10 2 Troubleshootingbb____________________________________ Notes...

Page 3: ...final section provides specifics on XANT Technical Support and how to place a service call Jams This section covers preventing and clearing media jams Preventing Jams Many jams are the result of using...

Page 4: ...ks on the cassette or tray Always load the cassette media print side up and the fold down paper tray media print side down Make sure the paper stop on the output tray is adjusted for the size media in...

Page 5: ...p Roller Requires Installation of Optional Paper Feeder Upper Cassette Pick up Roller Fuser Unit Area Fold Down Tray Pick up Roller Fuser Cover Fig 10 1 The Paper Path To fix media jams 1 Open the fol...

Page 6: ...EST ENTER MENU TRAY SELECT Fig 10 2 Remove Media from the Roller Area 4 Check the fuser unit area for a jam If found use the following procedure to remove the media a If any part of the media comes ou...

Page 7: ...ly appears toward the outside of the printer pull the media in the opposite direction of the arrow in figure 10 3 5 Check the output tray for a jam If found pull the media out from the output tray fig...

Page 8: ...lot If you use two cassettes and cannot remove a jam from the lower cassette slot remove it through the upper cassette slot Fig 10 5 Remove Media from the Cassette Area 7 Close the front cover then op...

Page 9: ...tatus or service messages Printer Status Messages The following messages alert you to the general status of your printer or to situations which you can solve easily without a long troubleshooting proc...

Page 10: ...e the same size media is in both cassettes when chaining PRINTER OPEN The printer is not closed completely Make sure the front cover and output tray are closed completely PROCESSING The printer is pro...

Page 11: ...Service Messages You may see one of the following messages occasionally which indicates a mechanical issue requiring a service call Be sure to make a note of the message before calling SERVICE A The...

Page 12: ...nment Checkup In a Macintosh environment if you experience printing problems other than quality ones the following quick checkup may provide an easy fast solution Make sure all LocalTalk cabling and t...

Page 13: ...changing those respective settings Try sending an end of job marker using the XANT Utilities D PS file If the previous job lacked this marker the printer expects more data and will not print until it...

Page 14: ...that the source cassette or tray is selected and it has media loaded If you use a cassette make sure it is seated firmly in the printer Remove the paper cassette from the printer If there is no front...

Page 15: ...sible Solutions If you try to print legal size documents from the fold down tray you have to select legal paper size and manual feed within your application If you have a legal tray installed you have...

Page 16: ...set to AIS put the printer in PostScript mode and send the PostScript document again Send a copy of the file that is giving you trouble to XANT s Technical Support with a brief description of the prob...

Page 17: ...l LocalTalk cables and boxes See Connecting in a Macintosh Environment in chapter 2 for details If you have an Ethernet setup make sure all Ethernet cabling is connected correctly See your network doc...

Page 18: ...Media Handling section of chapter 6 Install a new toner cartridge See Handling and Replacing the Toner Cartridge in chapter 6 for details Scanned images are dark and the details are lost Possible Sol...

Page 19: ...toner can settle during storage See Handling and Replacing the Toner Cartridge in chapter 6 for details Adjust the toner density to a lighter setting See Adjusting the Density Dial in chapter 6 for d...

Page 20: ...e Toner Cartridge in chapter 6 for details Replace the media with new media making sure it meets all the requirements in the Media Handling section of chapter 6 Marks on the page occur in the same hor...

Page 21: ...pter 6 for details Replace the media with new media making sure it meets all the requirements in the Media Handling section of chapter 6 Under Windows character spacing is altered changing pagination...

Page 22: ...ion available when you call it helps our technicians serve you more quickly You also have a choice of phone fax or bulletin board support XANT Phone Support Before you call for support be sure to gath...

Page 23: ...r appropriate number XANT Bulletin Board Support XANT provides a 24 hour technical service bulletin board The board number is 334 342 4746 The setup is 8 data bits no parity and one stop bit with baud...

Page 24: ...10 24 Troubleshootingbb____________________________________...

Search results

Summary of Contents for Accel-a-Writer 8200

Reviews:

Related manuals for Accel-a-Writer 8200

Brands by name

Popular brands

Xante Accel-a-Writer 8200, Troubleshooting Manual

Search results

Summary of Contents for Accel-a-Writer 8200

Reviews:

Related manuals for Accel-a-Writer 8200

Brands by name

Popular brands