FAQ’s
Frequently Asked Questions (FAQ)
Problem 1
“There is no audio coming from my computer speakers when
playing music or videos.”
Solution 1
Once you install software for your USB soft-phone, the default audio
device in your computer system will change to "USB Audio Device".
To play music through your PC speakers, you must set the PC
sound card as the preferred audio device. Please follow the steps
below: Be sure that the preferred playback device for your sound
card has been selected in the “Sounds and Multimedia” options in
the PC Control Panel
Problem 2
Can I use my XACT soft-phone with other PC-based soft-phone
applications?
Solution 2
Yes. The XACT USB soft-phone is a standard audio device which
can be used with most soft-phone software applications. You
should note, that the ringer for incoming calls may not be supported
with other soft-phone applications.
Problem 3
Why can I hear an echo of myself at times?
Solution 3
Echo usually occurs when the person you are calling or who has
called you is using a speaker-type phone or the PC’s speakers and
microphone. Echo will not be noticed when the caller is using a
similar type hand-held soft-phone as your XACT soft-phone.
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