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NHD-400-TX-IW Quickstart Guide | 190115
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Setup and Configuration
IMPORTANT! Installation Guidlines
• Do not connect the power supply until all NetworkHD devices are connected to the network switch.
• NetworkHD 400 Series uses stateless address autoconfiguration (auto-IP) to assign link-local IP addresses in the range of 169.254.x.x to encoders and
decoders out of the box. Your PC must be set to an address in this range in order to discover the encoders, decoders and NHD-000-CTL.
• In order to configure the NetworkHD encoders and decoders, the AV port on the NHD-000-CTL MUST be connected to the same LAN/VLAN and Subnet as the
NHD encoders and decoders.
• In order for the devices in the system to be controlled via a 3rd party controller on a different VLAN, the CONTROL port MUST be connected to the same LAN/
VLAN and Subnet as the control system.
• The NHD-000-CTL’s two Ethernet ports are designed to be used in different Networks or VLANs. When using a single Network or VLAN for example when
using NetworkHD Touch – do not connect both ports – only use the AV port of the CTL.
Installation and Connections
1.
Install NHD devices to allow airflow through the product - WyreStorm recommend using the NHD-000-RACK4. The install location should be dry, well
ventilated and guaranteed to maintain the mandatory operating temperature range of the product.
2.
Connect sources to the NetworkHD encoders using a HDMI cable from a quality brand such as
ensuring a firm port connection.
3.
Connect the HDMI display to the NetworkHD decoders using an HDMI cable from a quality brand such as
connection.
4.
Connect NetworkHD encoders, decoders, and CTL to the network switch using well terminated and tested category cable, whilst ensuring compliance with
IEEE 802.3ab (for CTL, encoder, and decoder 1GbE ports).
5.
Optionally connect the decoders RS-232 port to equipment following the RS-232 pinout section in the appropriate Quickstart Guide..
Download the
NetworkHD Switch Mapping Worksheet
from any NetworkHD product page to keep track of Mac addresses, device and alias names for later
reference. This will aid the setup process in NetworkHD Console and help with any reconfiguration or troubleshooting.
NetworkHD Console Configuration
In addition to the steps below more information on configuration can be found in the
1.
Connect a computer running Windows™ to the same LAN/VLAN as the NetworkHD components and ensure its IP is within the same subnet as the
NetworkHD default 169.254.x.x IP addresses. The NHD-000-CTL AV port is set to a static address of 169.254.1.1 by default – do not choose this address
for your PC.
2.
Power
On
the NHD devices by connecting the included power supplies to the
Power Input.
3.
Open the WyreStorm Management Suite (Available from the
website) and launch the
NetworkHD Console
software and press
Search.
Note:
If a no devices are discovered, verify that encoders/decoders, CTL and PC are within the same subnet scope and within the same range of the CTLs AV
Port and disable or create an exception for the
NetworkHD Console
in the
Windows Firewall.
4.
Configure the system as per the instructions in the
Right Click on the NHD-400-TX/RX to see its available options, including
setting the device’s IP address and setting an Alias name. You will also find other configuration options under the
Batch Settings
window.
Note:
If a 3rd Party control system with a WyreStorm driver for NetworkHD is going to be used, the encoders must use the Alias prefix IN1, IN2, etc. This also
applies to decoders, OUT1, OUT2, etc. For example,
IN1-Satellite Receiver 1
5.
Upload to the configuration to the NHD-000-CTL by right clicking the CTL in the
Other Devices
section and selecting Upload.
6.
Configure the scaling and HDCP values of each decoder based on the requirements of the content and display using the settings found in the
Video
tab in
the
Batch Settings
screen.
Troubleshooting
Verify that all NHD devices contain the latest version of firmware. This will ensure that all devices are up to date and working at their highest performance
level.
NetworkHD Software fails to locate TX/RX/CTL Devices
• Verify that all NHD and Network devices are powered On.
• Adjust Windows Firewall Settings – Create an exception for NetworkHD
Console.
• Verify that the PC, CTL AV Port, and NHD encoders and decoders are on the
same LAN/VLAN/Subnet.
• Verify that all network switches share the same VLAN configuration.
• Reboot all system components including the NHD-000-CTL and the PC.
• Ensure that only one CTL port is connected per LAN/VLAN. If only one LAN/
VLAN exists only use the AV port.
• Ensure the network switch is fully configured per the appropriate switch
configuration guide.
Failure to Connect to CTL Controller
• Follow the previous steps for failing to connect to devices. If these are
unsuccessful, press and hold the reset button on the front of the CTL for 5
seconds.
• After a reboot the CTL will be returned to the default IP address of
192.168.11.243 for the control port and 169.254.1.1 for the AV port.
No Image Appearing on Displays
• Verify that all NHD, Network, Source, and Display devices are powered On.
• Test sources and displays by connecting them directly together.
• Swap out the HDMI cable
• Connect the power supply to the component rather than using PoE.
• If the display is only HDMI 1.4/HDCP 1.4 – Ensure the decoder is set to
HDCP 1.x by right clicking the unit in the NetworkHD Console and opening
the video settings option.
