150728
For additional product information visit
wyrestorm.com
For technical support contact:
North America: +1 844-280-WYRE (9973) EMEA/ROW: +44 (0) 1793 230 343
Troubleshooting
Regardless of manufacturer or product, the majority of installation
difficulties can typically be attributed to communication problems
between devices or when high bandwidth transmissions are attempted
with insufficient cable/connections. Should you find yourself in such a
situation, we have drawn up the following checklist of general issues
and causes that should help you shoot your way out of trouble without
seeking further assistance.
No or poor quality picture?
Device Connection - Are you connected and powered? Double check
all HDMI, UTP and power connections are firmly inserted into correct
ports and that all devices are powered.
NOTE: This product does not support PoH remote power of
display receivers. Connected receivers must be individually mains
powered.
Cable length – is your signal struggling to transmit signals or power
the distance of your cable? You may be experiencing interference that
exceeds the maximum capacity of your transmission cable distance.
Make sure you are within specified cable distances for this product and
check cable and connection condition and installation environment for
issues.
Try a shorter cable run, an extender with a longer range or EDID
management of the matrix - see full manual for EDID DIP switch settings.
Signal strength – please note the use of cable joins, stranded patch
panels, wall outlets and stranded patch leads as interconnects between
them, can significantly reduce signal strength. Use solid core, straight
through connections wherever possible.
Resolution - If you reduce the resolution of the source, do you get a
picture? If so, this suggests a conflicting resolution between source and
display or a bandwidth capacity issue with your cable. Check all inputs
and outputs share the same resolution and make sure the signal is being
successfully transmitted the full length of your cable run.
Picture ‘snow’ / HD ‘noise’ – signifies a failure to fully establish a signal
and can often be caused by poorly terminated HDMI connectors or
excessive cable lengths. If using an extender set with this product, ensure
your cable is correctly wired to 568B standards. Try swapping in a display
and receiver from a fully functioning location – if the problem continues
on the same output, turn off all equipment and swap your signal carrying
cables at both ends.
Cable quality and condition – HDMI cable/connectors can be easily
damaged and the quality of material can vary, especially in lower price
brackets. Successful transmission of video, audio and control, can all be
affected by cable and termination quality. Always use good quality leads
and cables. Should transmission problems be experienced, try swapping
cables/leads for those already working to see if this improves your image
to identify cable issue as source of problem.
Blu-Ray, 3D - Make sure all your equipment has been configured
and enabled to transmit and accept the signal, or is capable of passing
a signal. Are resolutions between source and display compatible and
cable adequate for the large bandwidth required by Blu-ray and 3D
transmissions?
4K - Are you trying to pass a 4K signal or are you combining 4K and
HD sources and displays? This product does not support 4K. For full list
of our 4K product range, please visit out website at wyrestorm.com
See full manual or product web page at wyrestorm.com for full
specification.
IR Control
Check the IR receiving window of the matrix or the IR EXT receiver
is unobstructed and able to receive IR signals from the remote handset
used to control the matrix.
Is your remote control powered and sending a signal? As IR is invisible
to the naked eye, check your remote is transmitting a signal by viewing
the remote handset sensor through a digital camera/camera phone – the
emitter on the handset should flash when a button on the handset is held
down.
IR signal dropout can be experienced due to environmental infrared
radiation. Ensure the matrix IR receiving window or IR EXT receiver are
away from direct sunlight, halogen lighting and plasma screens that may
interfere with IR signals.
Safety Recommendations:
Do not expose this apparatus to any form of moisture, including the
placement of anything containing liquids on the unit.
To prevent risk of electric shock or fire hazard, ensure apparatus is
installed in an unobstructed, well ventilated area away from any external
heat sources - including other electrical devices which may produce heat.
Only use attachments / accessories specified by the manufacturer and
refer all servicing to qualified service personnel.
Failure to adhere to these recommendations may invalidate your
warranty.
Warranty Information
This product is covered by a 3 year
limited parts and labor warranty. During
this period there will be no charge for
unit repair, component replacement or
complete product replacement in the event
of malfunction. The decision to repair or
replace will be made by the manufacturer.
This limited warranty only covers defects in materials or workmanship and
excludes normal wear and tear or cosmetic damage.
Visit our website for full details on this product and to download the
complete user guide including technical specification, EDID settings and
warranty information.
wyrestorm.com
Cat5e/6 Cable
Performance Guide
MX-0808-PP-AUD
0ft
328ft
32ft
65ft
98ft 131ft 164ft 197ft 230ft 262ft 295ft
0m
100m
10m
20m 30m
40m 50m
60m 70m
80m 90m
