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Warranty Information

This product is covered by a 3 year limited parts and labor warranty. During this period there will be no charge for unit 
repair, component replacement or complete product replacement in the event of malfunction. The decision to repair or 
replace will be made by the manufacturer. This limited warranty only covers defects in materials or workmanship and 
excludes normal wear and tear or cosmetic damage.

Visit the product page located at 

wyrestorm.com

 

for additional information on this product including important 

technical information not provided in this document and warranty terms & conditions.

Specifications

Copyright © 2016 WyreStorm Technologies | 

wyrestorm.com

NHD-220-RX Quickstart Guide | 160726

North America: 518-289-1294 | EMEA/ROW: 44 (0) 1793 230 343 

[email protected]

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Troubleshooting

 

Before Performing any of the Following Troubleshooting Steps

•  Verify that all NetworkHD devices contain the latest version of 

firmware. This will ensure that all devices are up to date and working at 
their highest performance level.

•  Verify that the latest version of the WyreStorm Management Suite is 

installed on your PC.

Download the latest version of the 

WyreStorm Management Suite 

and 

NetworkHD firmware

 

from the WyreStorm website

NetworkHD Software and/or NHD-000-CTL fail to locate 

NetworkHD Devices

•  Verify that all NetworkHD and Network devices are powered On.
•  Adjust Windows Firewall Settings – Create an exception for 

Configuration Tool for WyreStorm NetworkHD 000 Series 

or

 

disable it 

completely.

•  Verify that the PC, the CTL, and NetworkHD encoders and decoders are 

on the same LAN/VLAN.

•  Verify that the Bonjour SDK is properly installed.
•  Press and hold the reset button on the NHD-220-RX to return it to its 

default configuration.

•  Reboot all system components including the NHD-000-CTL and the 

PC/Mac.

Failure to Connect to CTL Controller

•  Follow the previous steps for failing to connect to devices. If these are 

unsuccessful, press and Hold the reset button on the front of the CTL 
for 5 seconds.

Note:

 

After a reboot the CTL will be returned to the default IP address of 
192.168.11.243 for the control port and 169.254.1.1 for the AV port.
All alias settings for the encoders and decoders will be reset to default 
settings and will require reconfiguration.

No Image Appearing on Displays

•  Verify that all NetworkHD, Network, Source, and Display devices are 

powered On.

•  Test sources and displays by connecting them directly together.
•  Swap out the HDMI cable
•  Connect the power supply to the component rather than using PoE.

Decoder Continuously Reboots

•  Decoder may be set to DHCP and cannot locate the DHCP server. 

Connect the decoder to a DHCP server and reconfigure the IP settings 
using the 

NetworkHD 000 Series Console

.

Power

Power Supply

Input: 100~240V AC 50/60Hz | 
Output: 18V DC 1A

PoE

>15.4W 802.3.AF

Max Power Consumption

7.2W

Environmental

Operating Temperature

32°F ~ 113°F (0°C ~ 45°C) 
10% ~ 90%, non-condensing

Storage Temperature

-4°F ~ 158°F (-20°C ~ +70°C) 
10% ~ 90%, non-condensing

Maximum BTU

60 BTU/hr

Dimensions and Weight

Rack Units/Wall Box

1U

Height

25mm/0.99in

Width

220mm/8.67in

Depth

130.2mm/5.13in

Weight

0.77kg/1.70lbs

Regulatory

Safety and Emission

CE | FCC | RoHS

Audio and Video

Inputs

1x LAN (PoE) 8-pin RJ-45 female | 10/100 Mbps auto-negotiating

Outputs

1x HDMI Out 19-pin type A

Audio Formats

2ch PCM

Output Video Type

H.264/MPEG-4 AVC

Output Video Resolutions

640x480p @60Hz~3840x2160p @60Hz

Encoding Data Rate

Up to 40 Mbps, configurable

End to End Latency

Low Latency Mode: 60~90ms | High Latency Mode: 250~300ms

Communication and Control

HDMI

Max Cable Run: 15m | DVI/D supported with adapter (not included)

Ethernet

1x 8-pin RJ-45 female | 10/100 Mbps auto-negotiating

RS-232

1x RS-232 3-pin Phoenix Connector | 1x Debug 3-pin Phoenix Connector

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