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Troubleshooting
Problem
Net-IT will not connect to my Art-Net or E1.31 network.
Solution
On the Net-IT display, read the IP address and subnet mask.
Verify what the IP address and subnet mask is of your network.
If they are different, then connect the Net-IT directly to a PC or MAC with an Ethernet
crossover cable. Set the PC or MAC IP address and subnet to match the Net-IT. Open
a web browser and enter the IP address of the Net-IT. Change the IP address and
subnet mask to the desired values of your network and click on submit. Re-connect the
Net-IT to your network.
Make sure the router that you are using is on the right subnet.
Check all Ethernet cables to the Net IT and router.
Cycle power on the Net IT, Computer and router.
Problem
Net-IT is connected to my network but it is not sending out the DMX assigned to it.
Solution
Verify that everything is working correctly first for the above problem.
For an Art-Net network, view the display on the Net-IT and verify that the Art-Net
parameters for subnet and universe are set correctly. If they are not then change them
by accessing the Net-IT’s web page.
For a E1.31 network, view the display on the Net-IT and verify that the universe
numbers are set correctly. If they are not then change them by going to the Net-IT’s web
page.
Verify that the sender of Art-Net or E1.31 is configured to the correct subnet and
universe.
Problem
Net IT will not connect to the Infogate software on my PC or MAC (Net-IT name does
not show on top right corner or it shows in yellow).
Solution
This is almost always caused by the computer and Net-IT being on different subnets.
Read the Net-IT display to get the IP address and subnet mask.
Verify that the host computer and router are on the same subnet as the Net-IT.
Cycle power on the Net IT, Computer and router.