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FAQs
If your problems still not solved yet, please contact your local dealer for
after-sales service.
Problems
Abnormal
flash or
failure
to turn on
Abnormal
noise
Check if the switch is
turned on correctly
Check if it is assembled
in place
Check if the battery is
no power
Check if the battery is
reversed
Check if the conductive
position is dirty
Check if foreign matter falls
in the tube
Part damage
Turn on the switch
Tighten the assembly parts
Use the charger to check
the battery
Remove the battery and
reassemble it correctly
Clean the surface with
alcohol
Pour out possible foreign
matterl
Return the light to local
distributor
Causes
Solutions
15 days replacement:
Within 15 days from the date of
purchase, if the product has quality problems, customers
can request free replacement.
1 year warranty:
Within 1 year from the date of purchase,
if the product has quality problems, WUBEN will offer free
repair.
5 years warranty:
Within 5 years from the date of purchase,
if the product (accessories excluded) has quality problems,
WUBEN will offer free repair for WUBEN registered
customers.
Lifetime maintenance:
From the date of purchase, if the
product has problem after 5 years, WUBEN will offer paid
repair for WUBEN registered customers .
1. Warranty coverage
Warranty policy
