17
Troubleshooting
Problem
Potential
Reasons
Suggested
Actions
Power is not connected
Connect the power cord of the
receiver to the power outlet
No picture
Receiver is not switched on
Switch the receiver on through the
power
button
on the front panel
Antenna cable is not connected
Connect the antenna cable to the
RF IN port on the back panel of the
receiver
Screen shows “No signal” message
Antenna cable is faulty
Check antenna cable and
connections
for damage
No or incorrect
connection
with
audio cables
Connect the audio cables correctly
No sound from speakers
Sound output on mute
Turn of the receiver’s and/or your
TV’s/speaker’s mute
function
Resolution
not supported by TV
Press the V-FORMAT
button
on the
remote control to change
resolution
No or incorrect
connection
with AV
cables or HDMI cable
Connect the AV cables or the HDMI
cable to the TV correctly
No picture on screen, but sound
output is present
The program is a radio program
Press the TV/RADIO
button
on the
remote control to change to TV
mode
The
batteries
need replacement
Change
batteries
Remote control is not responding
Remote control is not facing or not
close enough to the receiver
Adjust aim
position
of the remote
control and move closer to the
receiver
Picture is breaking up
The signal is too weak
Check antenna cable and
connections;
move antenna to area
with
better
open space
