Appendix B
Resolving USB Installation Issues
The USB HID (Human Interface Device) keyboard driver is standard with Windows®. Most recent versions of
Windows include necessary files in the installed Windows system folders so driver installation is easy if not
automatic. It is possible for the user to cancel the HID driver installation before it is completed and this results in
a problem. Restarting Windows does NOT initiate a re-installation; the user must go into the device
management utility in Windows. Location and operation of the device management utility is different depending
on the version of Windows:
Windows® XP:
1. Go to the
Start menu.
2. Select
Control Panel
.
3. Switch to
Classic View
if you are in
Category View
4. Select
System
.
5. Select
Hardware
tab.
6. Select
Device Manager
7. Double Click on
Human Interface Devices
8. Locate the USB Human Interface Device with a
!
in the icon.
9. Click on
Update Driver
10. Follow instructions.
If XP fails to find the driver on the computer's hard disk, you may have to insert and point to the original
Windows XP CD-ROM to complete the installation. Also make sure you have rights to add new hardware to
your computer - some
XP installations problems can be solved by logging in as the
Administrator
of the computer.
11. Click
Finish
Windows® 98SE & ME:
1. Go to the
Start
menu.
2. Go to
Settings
.
3. Select
Control Panel
.
4. Go to
System
.
5. Click on the
Device Manager
tab.
6. Double Click on the
USB Human Interface Devices
7. Click on the
Reinstall Driver
button.
8. Follow directions.
If the installer cannot find the right driver file on your hard disk, you may have to insert the original Windows®
98SE or ME CDROM and point to it to complete the installation.
9. Click
Finish
.
Windows® 2000:
1. Log on as
Administrator
and open the
Administrative Tools
folder in your
Control Panel
.
2. Run the
Computer Management
utility.
3. Select the
Tree
tab on the left panel
4. Find the
Device Manager
entry under
System Tools
and click on it. The right panel will display current
devices.
5. Problem devices will be identified with an
!
icon. Find either the
HID Keyboard Device
under
Keyboards
or
the
USB Human Interface Device
under
Human Interface Devices
and double-click on one of those entries.
6. Select the
Driver
tab at the top of the window and click on the
Update Driver
button. Follow the prompts to
re-install the HID driver.
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