22 Frequently Asked Questions
No picture or can not display properly
If there is no display or the picture can not be properly shown, that maybe the STB output
format is not compatible with the TV set display format, please configure the STB out format
in the “Video Setup”, reboot your STB and have a retry.
Channel buffering time is too long
This maybe because the whole network is busy, or your internet connection bandwidth is not
enough to play the channel. If you bandwidth is less than 1M, please upgrade it. If your
bandwidth is enough and other channels is played smoothly, please wait for a while and
restart your current channel.
The channel is not smooth or pictures breaks when channel start
It is normal for internet TV system based on internet. Please wait for about 30~60 seconds to
see whether it becomes smooth. If the problem still exist? please see
Failure reference
table
No signal, retry later
Sometimes for internet jam and other causes, the STB can not play the channel you wanted,
and it displays NO SIGNAL, RETRY LATER. Please select the channel again and press OK,
usually the channel will reboot. If it fails all along, perhaps the current signal for the channel
is really low; you may watch other channels instead or retry it later.
No reaction when press buttons
Please press the
stop
button on the remote control and wait for the signal “Channel
stopped” to disappear, then press other buttons to control. If it still does not work, you may
press the ON/OFF button to reboot the player.
All the channels fail to play
It is mostly likely the internet has not been connected. You may press the
system
button on
the remote control. In System Setup, choose System Diagnosis.
For questions, please contact us at:
http://world-tvpro.com
