8
Assembly
AFTER SALES SUPPORT
0800 222 246
NZ
The following tips will help you detected and eliminate the common fault and error.
If the fault you met is not listed below, please contact with your supplier. Only the
manufacturer and professionals are capable for investigating and correcting
those fault and error.
Common fault treatment
Fault phenomenon
Method
No response while long pressing
down arrow after connected with
a power supply
1.Check if all the cables be connected well
1.Check if all the cables be connected well
2.Contact your supplier or dealer
2.Contact your supplier or dealer
No response while pressing up
arrow/ down arrow after
connected with a power supply
Rising in a low speed
1
.
Check if overloaded, max loading: 50kg
;
1
.
Check if overloaded, max loading: 50kg
;
1
.
Check if overloaded, max loading: 50kg
;
2
.
Contact your supplier or dealer
2
.
Contact your supplier or dealer
2
.
Contact your supplier or dealer
The motor not move as instructed
1. Contact your supplier or dealer
1.Reposition
2.Contact your supplier or dealer
Go down but not go up
Downward sliding
Frequently Reposition
Overwork
（
Duty cycle
:
Max 2min on/18min OFF
）
1
.
Restart after suspend for 18mins while
connecting with power;
2
.
Contact your supplier or dealer;
1. Press the "3" + "4" buttons at the same time for
more than 3 seconds and hear the buzzer beep
twice, reset again
Insufficient ascent and
descent height
2.Contact your supplier or distributor
